He threw our luggage into the back causing some of my diet cokes to burst. He drove like crazy. Was on the phone the whole time which caused him to almost missed his turns. He slammed on the brakes turned very hard causing us all to fall into each other. Sadly disappointed. I use y'all all the time and have never had an issue.
事業者からの返答
Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.
What you described is far from the standard of service we aim to provide. We take this matter very seriously and will be addressing it directly with the driver involved to ensure appropriate action is taken. Your comfort and safety are our top priorities, and we’re truly sorry that we fell short this time.
We value your continued trust in our services and appreciate your feedback as it helps us improve. Please don't hesitate to reach out to us directly if you'd like to discuss this further.
Best regards,
Indus Pickups Barcelona
N
Nancy_H
August 25, 2024 · via Viator
The driver contacted the...
The driver contacted the hotel and advised them of his arrival and he accommodated our request for early pick up. Solid service.
事業者からの返答
Thank you for your great feedback!
We’re pleased to hear that the driver proactively coordinated with your hotel and accommodated your early pickup request. Providing a smooth and reliable service is always our goal.
We truly appreciate your comments and hope to assist you again on your next trip to Barcelona!
