Transportation Private Punta Cana Airport And Hotels

Dear Yasiris Torres Rivera, Thank you for sharing your feedback. We have carefully reviewed your case, including our internal communication logs and GPS records. Regarding your arrival, our records show extensive communication starting the night before you landed. We provided detailed, step-by-step instructions on how to locate our team—instructions which you acknowledged and even "liked" with a heart emoji as a sign of appreciation. On the day of your arrival, we remained in constant contact; we even received photos from you while you were still on the plane to coordinate the pickup. Due to a total collapse at the airport that day caused by heavy immigration lines, we waited for you for over an hour with the utmost patience and dedication. Throughout this entire wait, we never lost communication and re-sent photos of our exact meeting point to ensure a smooth connection despite the chaos at the terminal. We are quite surprised by your comments regarding the quality of the ride, as our chat history shows no mention of any dissatisfaction during or after the service. Had you expressed any concerns through the same channel we used all day, we would have addressed them immediately. We take our clients' safety and satisfaction very seriously, as evidenced by the high ratings from the rest of our community. While we regret that you chose to share these concerns publicly rather than through the direct line of communication we maintained, we sincerely thank you for choosing us for the third time as your transportation company in the Dominican Republic. Best regards, Management Team JB Transfer DR

It's very easy and simple to come to an open platform where all our clients can freely express their opinions about our services and freely discredit them, since there are no restrictions for anyone who wants to leave a comment. They can come and defame a serious, prestigious company with excellent reviews like the hundreds we have, and say any lie just to cause harm. "These clients are scammers." I remember them very well. We provided them with the service in the vehicle they paid for, a black SUV, and upon arriving at their destination, an Airbnb, these clients didn't even have an organized reservation. After the driver waited for more than 30 minutes so as not to leave them, we were obligated to leave because 45 minutes had already passed, and as everyone understands, transportation vehicles usually have other services to complete. To top it all off, once we left after waiting so long, these clients sent Viator a refund request claiming that the driver never arrived at the airport, without considering that an organized company collects all the evidence, messages, and photos. The ticket that customers give upon boarding serves as proof of service. How can you then claim the driver never picked you up and demand a refund? This is the kind of person who causes harm wherever they go. Be very careful, friends.