Teotihuacán in a hot air balloon with Transportation from CDMX

From the first contact, the agency demonstrated an excellent level of service. They contacted us the day before the tour to provide us with all the necessary instructions. They were very kind and detailed, informing us about the pick-up time and the complete itinerary. The next day, the driver arrived punctually at our hotel. His kindness was remarkable from the start; during the drive to the Teotihuacán pyramids, he shared interesting information about Mexico City's tourist attractions. The vehicle was comfortable, had air conditioning and music, which made the trip even more pleasant. Once at the hot air balloon ride site, we were offered tea and cookies, which was a nice touch. The guide accompanied us at all times, making sure we were comfortable and enjoying the experience. Flying in the balloon was absolutely incredible; we felt so comfortable and enjoyed every moment. After the flight, the guide explained the next step in the itinerary, since we had booked the pyramid tour and breakfast. We were taken to a beautiful restaurant where the buffet was varied and delicious, which was a great ending to the experience. I loved that the timing was very flexible; we never felt rushed, which is a huge plus considering we opted for a private transfer service. At the end of the tour, the driver was waiting to take us back to the hotel. In short, it was a wonderful experience. They treated us exceptionally and made us feel very welcome. I would definitely recommend it to others.

I booked this activity and I am so glad that I did. I had an unremarkable experience beginning to end. This company had great communication with me regarding my trip. I was updated and contacted regarding my experience at all times. My guide Jaqueline was very precessional, knowledgeable, and pleasant. I took this trip with my 10 year old son and even he told me “mom Jaqueline is so nice”. It meant the world having my kid make that observation because I could tell he was comfortable. The transportation provided was clean, up to date and most importantly my driver was safe. Key points for me are that I was given provided the services I paid for as described and at no point did I find myself with hidden fees or mistrusting this provider. It was a plus that Jaqueline went above and beyond by providing with tips, and gestures that made my trip easy going. This was a smooth trip and I was able to have fun without worrying about the ins and outs of the experience. I will definitely book future trips using them and highly recommend them to colleagues at work and friends moving forward.

It was a great experience. High level service. Picked up by a private transfer. At the air baloon station we had coffee + cookies. Hot air ballon experience, itself, was smooth, landed soft. Flied above pirámides and had great shots. A pilot was very profesional and funny. On the return we had a glass of champagne as a tradition. Also tour includes a land excursion at pyramids Teotihuacán. And we finished with a breakfast at very nice restaurant with special super delicious Mexican breakfast. Was truly amazing experience, highly recommend.