Don't waste your time trying to do this tour. Photographer rejected to attend, because Downtown was too far away from her. Ok then maybe she intented to do the work on the 7 eleven of her Neighbourhood. Can you imagine to be in Paris and the photographer rejecting to do the shots in Eiffel Tower? Now you can understand my frustration. Gladly I found another great photographer that did an excelent job in this same page.
Operator response
Thank you for your feedback. We are genuinely sorry to hear about your disappointment, but I must clarify the situation from our perspective to ensure there is a mutual understanding of the events that transpired.
Our team always aims to provide flexible, accommodating service to meet our clients' unique needs. However, the success of each session relies heavily on clear communication and agreed-upon arrangements. In this instance, the repeated changes in meeting times and locations, culminating in a last-minute request that diverged significantly from our agreed terms, placed us in a very challenging position.
The comparison to not photographing at the Eiffel Tower if in Paris, while evocative, does not fully capture the complexities involved in scheduling and logistics that were at play. Our inability to meet your final request was not due to a lack of desire to fulfill your needs but rather the practical limitations imposed by the last-minute nature of the request and the previously agreed upon commitments.
We take pride in our work and our commitment to our clients, which includes managing expectations realistically and professionally. While we regret any inconvenience this situation has caused you, it is essential to note that our dedication to quality service and client satisfaction remains unwavering, even when faced with circumstances beyond our control.
Finding another photographer who could meet your last-minute requirements is a positive outcome, and we are genuinely happy you could capture your desired moments. We take all feedback seriously as part of our commitment to continuous improvement and hope that any future interactions can be conducted with mutual respect and understanding of each party's needs and limitations.
Thank you for bringing your concerns to our attention. We wish you all the best with your photographs and any future endeavors.
Best regards,
