Private Chicagoland One-Way Transfer by Mercedes Sprinter

My experience with M & M was terrible! They arrived late and the ride they sent was colder than outside. Our 40 minute ride to O’hare was ice cold as there was no heat and it was 10 degrees outside! They have made no attempt to reimburse, apologize or provide and professional customer service to us. It definitely shows that they do not care about the safety or wellbeing of their clients! There was 20 of us, senior citizens and other individuals who health was impacted by this incident. It’s been two and we still waiting to hear from a supervisor!

Driver was late for pickup played music with vulgar language with a 3 and 6 yr old present. Never helped with bags and such. I rented the van to take us to Chicago wait and return us home. I paid over $800 for horrible service Return departure was 11am. But at 10:45 he left his waiting area when we looked. He was gone. He felt, him getting lunch was more important task at hand rather than doing his job. DO NOT USE THESE PEOPLE!!

Problems, problems, problems... the absolute worst customer service. They were supposed to have car seats but showed up without them. I sent an email requesting the charge for the seats be refunded, but that was ignored. Five phone calls and multiple emails also got ignored. Finally, I had to dispute the charge with American Express. after speaking to multiple people and sending multiple emails, it was apparent that they simply don’t care. Avoid this company at all costs. They certainly don't care about you as a customer.

We used M&M Limousine for our daughter's 5th birthday, and it was perfect. Booking was simple, and the customer service was top-notch. Our driver was on time and very accommodating, even when we were delayed at dinner. The limo was spotless and had fun features like neon lights and a Bluetooth sound system. Our daughter had a blast dancing and looking at the city skyline. The entire experience was smooth and stress-free, making it a memorable night for our family. We couldn’t have asked for a better experience. Highly recommend M&M Limousine for any special occasion – they made our daughter's birthday unforgettable!

First and foremost, I’m not even the type of guy to post a bad review but this company earned this, on Tuesday June 13th I called to make a reservation for a ride from my house to Midway Airport for my upcoming international flight. We agreed on $160 and set the reservation for Thursday, June 15th at 13:30 or 1:30 because my flight leaves at 16:00 or 4pm. Come Thursday, 1:30 the driver wasn’t outside my home as agreed. So I thought maybe he’s running a few minutes late no big deal. At 1:40 the driver was not at my house, and I haven’t received a call from dispatch letting me know what was going on. In the initial phone call regarding the drivers absence, at 1:40 pm, the dispatch representative assured me he was 15 minutes away, so I waited. When 15 minutes had passed, I called the company again and I was told he was 11 minutes away, the dispatch representative told me the name of a road that I was familiar with. So I waited another 10-15 minutes, at this point I I received no explanation of what happened, and why I’m not on my way to Midway. The driver finally arrived at around 2:15-2:30. The “story” I got was that “since the vehicle is runs on diesel, the gas card that we use only works at select gas stations, so I had to drive to find the nearest diesel gas station to fill it up to pick you up” I find that completely ridiculous, a multi-million dollar company doesn’t have a gas card that they can use anywhere. But okay, the driver was kind enough to load and unload the luggage and help us into the Sprinter. The journey to Midway airport was about an hour long. Keep in mind the plane leaves at 4pm. We get there at 3:30pm. We ended up missing our flight, which tickets costed me around $8,000. Thankfully, I negotiated with airline and they let my family jump on the next flight. However that accommodation, costed me additional $500 out of pocket. I called M&M about this and they initially seemed helpful, I spoke with someone named Brian. He assured me that I would get a refund. I told him the refund is the only the beginning of what I require. Brian said he can only grant the refund, and that anything more than that he would have to speak with Muhammad, the General Manager. Which I understand, but after speaking with Brian the company went out of their way to ignore me. I called several times to speak with Mohammed and the representatives refused to transfer me to Muhammed until I tell them why I’m calling. Keep in mind this is like the fourth or fifth time I’m calling and I have to go over the story I just shared with you every single time. It’s astonishing that a company doesn’t keep notes on customer communications. I have yet to hear from anyone about my reimbursement. I’m now considering other options but for now, I would NOT recommend that you do business with the. ZERO STARS, They just want your money. They don’t care about you as a customer.

We booked for my daughters Quinceanera and when the day of they showed up with a sprinter van, not the limo we had made reservation for.. my daughter was very upset! I emailed them and never got a response from them.. WILL NOT USE THEIR SERVICE AGAIN! I had been using their service for a while, friends and family has used the in the past ALOT.

Excellent service for our family of 9! Our drivers, Victor and Demetrice, were very friendly and professional. Wouldn't hesitate to book again.

I used Viator services while in Chicago during the Christmas holidays. I cannot say enough about the professionalism and stellar services of the company. I will definitely use again, again, again, and again; EXCELLENT

The overall experience with the music. The pickup was quick and the ride was smooth.. the driver was friendly.