Grand Canyon Railway Train Tickets

We were greeted while pickup up our tickets by the sweetest young lady. We were on my husband's bucket list, he wanted to see the Grand Canyons. So off we went. The train staff was amazing treated us as if we were King and Queen. We were in the Chief car and had an amazing time. Austin was server (I know there is a better name for server) he was fun and charismatic. They had all kinds of drinks and beverages my favorite was the WooWoo I enjoyed making the train sound for a drink to much fun. The snacks both to and from we great..didn't quite have my train legs so sorry about getting fruit on a fellow traveler (just kidding) but he did offer to carry my plate so I wouldn't. The entertainers were wonderful and even got robbed (all in fun of course). Austin made sure we had arrangements to get my husband from the train the Grand Canyon. I want to personally thank them for all they did to make our trip WONDERFUL. I can't say enough good things about the staff and adventure we had. Thanks for a wonderful time Cheryl and Ronnie Wallace

Wonderful day. The staff is amazing and very interactive with the patrons, as well as informative. Definitely will remember our day.

Directions were confusing. I was told I had purchased tickets and to print them. They were not tickets, I had to submit the papers to get tickets. That was the first confusion. More confusion-a wild west shot with gunfire freaked our service dog out-nobody said anything about a wild west show. prior to boarding the train. Worse, there were no directions about where to board the train. Nothing specific about the depot. Then there was the ride. I expected a quiet ride to the park. We got fiddlers, singers, a staged robbery, and other things that had nothing to do with the trip to the Grand Canyon . Suggestion-designate “quiet cars” for folks who want to relax and not be interrupted with entertainment. Disembarking the train became a nightmare. We had a first class ticket but customers cascaded into the aisles, probably to escape and we could not get into the aisles without knocking over some of the rude passengers. I will give a heads up to Nick-and the staff who tried but the disorganization was out of their control. Less you think it was just me, I had heard bad reviews to the entertainment and staged hold up.

Grand Canyon Railway was a very nice experience. Staff were friendly, train ride was very nice. I would take this train ride again.

Train ride was worth the money. There was entertainment going and coming. Our rail car hostess was very friendly and polite. She made the round trip worthwhile. Our car was called the Coconino. First class seating was worth every penny!

I really wanted to like this more. The actual experience of riding the train was great. The cars are comfortable, bathrooms were clean, and there were some nice sights. There are a few price points so be mindful. We did first class + tour and I feel like for what we paid the value wasnt there. It's not an inexpensive ride even with it being so close. I feel like I couldnt tell what the vibe was. Was it historical/informative? Was it primarily a performance? Were we an audience or passengers? Were the car employees there to inform or entertain? We also had an issue with kids just running up and down the stairs. I mean over and over it was alot. So much so that annoyingly they ended up in our paid photo. I would implore the railway to consider a kids/family car so they could run around as much as they'd like. The western show before boarding was cute. The gift shop was great with clean bathrooms and alot of great gift options. The ride itself was uneventful for the most part. I did enjoy the musical performers coming and going. The tour was ok. I thought for the time and price we could have had another stop. I also was annoyed to be dropped off back at the train tracks with only 1.5 hours and having to climb up with my group. It was also pretty impossible to hear the driver over the AC. Please inform people getting on to sit close to the front. We missed alot. I chose a train + bus tour combo because members of my group have trouble getting around, let alone going up a few flights of steps on the fly. It would of been way nicer to have been dropped off up higher and seemed entirely feasible to do so. But I think my main gripe is the ride left me feeling alot of tension. I paid up for the experience because I wanted something a bit more leisurely and calm. IT was not that. The musicians and guides demanded attention, the photographer positioned us and we still ended up with a random kid in the middle of our shot, the employee had a penchant for putting people on the spot/teasing loudly. So if I had paid for Coach I might feel differently but I didnt come away feeling like I had a first class experience at all.

The train ride was very enjoyable and the food provided in First Class was great. Our young grandsons really liked the train robbery and being sworn in as Jr. marshals. The PSA was really entertaining and kept us laughing. He was knowledgeable and very detailed in cleaning up behind people who should have enough sense to clean after themselves. We would give him a rating of 10+.

Unforgettable trip had breakfast in Williams to start the day then a short drive to train depot to stay the trip. It was a slow ride, relaxing as we enjoyed the scenery. Once we got there the views were breath taking

If you buy the package with lunch the lunch isn’t on the train it’s at a restaurant at the Grand Canyon Plenty of snacks provided The train needs Dr Pepper!!! The customer service was amazing. We had so much fun and so many laughs!!! Scott was the best PSA on the train!!!!

We purchased coach tickets, no extra tours, and no lunch. The train has a cafe car that sells food and drinks, but we never bought any, so I can't speak to how good the food on the train is. You're allowed to bring your own drinks and snacks aboard, and we did. Never saw the first class cars, but I hear the windows are bigger and the seats are plusher. Our seats in coach were like school bus seats and perfectly comfortable, imho. The train trip to the Canyon is 2h and 15 minutes each way. Included in your ticket is a 15 minute western show in the depot area before the train leaves. It's pretty cool. Once aboard, you get lots of helpful narration/info from your tour guide. Ours was Johnny Arizona and he was a hoot! He gave lots of info about the train itself, sights along the way, the state of AZ, what to do, see and eat at the Canyon, and how to plan your time effectively while you're there. And, of course, there were lots of jokes! There are also musicians who perform during the ride up and back, and there was even a staged train robbery! You get about 3.5 hours at the Canyon itself to explore on your own, or you can sign up for optional bus tours at the Canyon. We elected to explore on our own. The Canyon itself was truly awe-inspiring and so much more vast than I imagined. Worth it! On the way back, we saw lots of elk from the train near the Canyon. Very cool. Overall, I recommend this train trip.