From Krakow: Wieliczka Salt Mine Full Live Guided Small Group Tour

Adriano was very kind and professional

Good overall tour. Prompt pickup and very good guide. Only downside, emerged from mine quite a distance from initial drop off which we were not aware of and had to find way back to transfer

Very professional organized tour. Excelent guide. Perfect and safe driver. Confortable busses.

The whole trip was amazing. Communication from the point of booking was brilliant; I received emails and messages giving me clear details about the trip and was communicated with on the day of the trip about pick up times, receiving messages about exact timings on what’s app. The driver was lovely, very friendly and the vehicle was very clean and comfortable. The actual visit to the salt mines was fantastic, really interesting and we also had a wonderful guide. All in all a 10/10 trip

Unfortunately on route to Auschwitz in a mini bus I felt very unwell with severe travel sickness and had to ask the driver to let me out and we asked him to wait as I was very unwell and I was told that we needed to make a decision as to whether to get back in the bus or not as the driver kept saying he couldn't wait as there was a tour guide to meet at Auschwitz and that he couldn't wait. I was so ill at this point that I had no other option to be left with my husband in a very remote location. Myself and my husband did not speak any Polish and this proved to be an extremely difficult position for us both to be in. At no point did the driver offer to come back for us or check even later on in the day to see if we had made it back to Krackow. If it had not been for the kindness of 2 ladies from a pharmacy I very much doubt we would have made it back to the city centre which was now an hour away. This was very disappointing to know the company just didn't bother after dropping someone off in the middle of the Polish countryside, even check on them. This could have been so much more serious. We will come back one day to make this trip again but will book with a different company.

We were meant to meet at where we were dropped off! But came out in a completely different building and was lost We could not find our driver and was wondering around for over an hour trying to find him. Eventually he came to where we was and picked us up, One of our friends was very upset by this

Our guide Adriano was punctual, very professional, answered all our questions. Give that guy a pay rise

It started with being told our trip had changed times of leaving only to have the bus driver call us at the original time to say we needed to be on the bus then. We booked a small private tour only to find when we got to the salt mines we were grouped in with others who turned up. We could have bought tickets ourselves and joined any English speaking tour for the same experience. The tour guide and the salt mines didn’t disappoint but our tour time didn’t give us time to visit the last three caverns or sit and eat at the eateries there. The bus driver was very professional.

We booked through trip advisor, advised of the address that we were staying at for a hotel pickup to receive a WhatsApp message to say that we would need to walk to the general meet up location which was no major issue. The driver gave a time then 10-15 minute before was pressuring us to arrive earlier than agreed. The driver barely acknowledged that we were getting on to to the correct minibus and gave no information. When we arrived at the mine the driver told us to join a queue which we were stood in for 50+ minutes (at least 45 minutes past the time we were booked to join a tour). None of the other members of our minibus received any information from the driver during this time. Another driver eventually sorted us getting on a tour. The tour of 22 people actually ended up being over 50 people with a handful of older, less mobile people who slowed the pace of everyone behind them causing the audio guide to cut out at various points. The guide that gave us the tour was really informative and well informed. The driver had not given us a meet up time or point before leaving us to attend the tour, so when we managed to connect to wifi in the restaurant at the end of the tour to ask how long we had left (so that we could take the 45 minute museum tour) to be told that the driver wanted us to be back within 20 minutes. It took a lot of effort to not reply “yes, we wanted to be on the tour that we were booked on, but you don’t always get what you want”. It was a 10 minute walk from the restaurant to the lift to the surface where we queued for approximately 30 minutes. When we got back to the mini bus (which had been moved without anyone on the tour being informed the driver simply blew the horn to gain our attention. When we got back on to the mini bus there was again no acknowledgement. I joined a tour 16 years ago so know that this is not a normal experience, but in all very disappointing considering the amount of money that everyone on our mini bus paid for the convenience of being transported to join this tour. Today we attended the Auschwitz and Birkenau tour with the same provider and were apprehensive but the driver was the complete opposite and provided much more information ahead of the tour. As with the salt mine tour we were not picked up from our accommodation, details of which we had provided through Tripadvisor so assume that this is an issue on the part of Tripadvisor.

The title of the trip states ‘Guided Small group tour’. No more than 22. What it actually meant was small bus but you joined a huge huge group of random people at the site for the guided tour. The guide led at a very brisk pace which some of the participants found challenging. The need to complete the tour in the allotted time was compelling. The experience was amazing. Such fantastic carvings and salt crystal chandeliers. The extraordinary conditions for the workers and horses. Well worth the trip