Best of 2 Countries in 1 Tour: Bohemian Saxon Switzerland

⭐⭐⭐⭐⭐ We had an amazing experience with Prague Best Experience. Unfortunately, due to unexpected family circumstances, we had to shorten our tour. Even though it wasn't their responsibility, the team handled everything with incredible professionalism and kindness. They immediately offered us a partial refund without us even asking, which really shows how much they care about their customers. Their customer service is truly outstanding and goes above and beyond to make sure guests are happy. The part of the tour we were able to enjoy was absolutely fantastic. Our guide was knowledgeable, friendly, and made every moment enjoyable. Everything was perfectly organized, and we only wish we could have stayed for the full experience. If you're looking for a company that genuinely cares about its guests and delivers exceptional tours, I highly recommend Prague Best Experience. We will definitely book with them again on our next visit to Prague!

We had a fantastic day with Thomas. He Is wonderfull guide.

I went on a private tour with my partner on June 10th 2026. To put things briefly, Peter who was paid to be our private tour guide for the day spent next to no time with us. Peter initially went to park the car at the first stop and said “he would catch us up” whilst we hiked to see the arch. It is worth noting- we never had an issue with Peter parking the car first- what we did have an issue with is that even when he later “caught up with us”, he stayed with us for less than 5minutes and then left us again. We would expect to spend at least some time with our “guide” actually on the tour that we had paid for… (he told us no facts about the first stop, besides one fact about a fire. We listened in to other people’s tour guides for information) this was similar for the second stop where he spent next to no time with us (and told us zero information about the bridge we had gone to see) and we were left to work out our own way to the bridge. Peter wasn’t present with us at all when we wanted photos- we had to ask random strangers to take photos of us when we wanted photos as Peter had rushed off. Perhaps most importantly, we wouldn’t have expected our private tour guide to have left us up the top of the walking trail whilst he went back to the bottom for a sleep in his car… The company told us in a message weeks and weeks before the tour that ““the driver can stop for the lunch in restaurant where you can order gluten free food” as my partner can’t eat gluten, however on the day the guide was unprepared for this. When prompted to help find some gluten free food we were told “how hard it is to find gluten free places in the countryside”. Had the company told us this in advance, then we would have packed a packed lunch for my partner, however they had assured us it would be okay to find a restaurant. When we complained after the tour about this, the company claimed on all public platforms that there was communication before the trip that we would be bringing a packed lunch for my partner, however this wasn’t true at all. We have all the messages sent between my partner and the provider from before the tour to prove this. After my partner complained to the company, the company called it “strange” that we took a couple weeks to complain to them about the tour. We initially emailed about my concerns 2 weeks after the tour, and we stated very clearly in the email that the delay in giving feedback was due to a family bereavement (my partner’s dad died the morning after the tour). So for them to call it “strange” for there to be delay in feedback is quite frankly insensitive and insulting given they knew this was due to a family bereavement. We didn’t initially explicitly ask for a refund our first complaint as we were giving the company a chance to make things right. After they were not forthcoming with offering a resolution we stated we would expect a partial refund (not a full refund) of what we paid. We were then told us the tour guide was on holiday, and we were to wait for a reply, however then blocked us on viator and never responded.

A fantastic trip to the chronickém of Narnia place.

We loved it! Our guide John was fantastic. He told us all about history and show us a hidden gems. Highly reccomend

AVOID this company at all costs. We had a private tour (Bohemian Saxon Switzerland) on the 10th of June. This was a significant amount of money and we had been on previous private tours to national parks so knew what standard to expect, but this fell far below expectations. In short- there were 2 stops on this trip. During the whole day the guide told us one fact about the area we visited (that there had recently been a fire near the first stop) and no other information. He left us to hike the areas by ourselves (some time on our own would have been okay/expected, but we literally spent basically the entire day on our own- we might as well have just gotten a taxi rather than paying for a private guide). He left us at one of the stops and said he would meet us “back at the car” (a long hike away) where we later found him asleep across the front seats of the car in a “no parking zone”. We’d also notified the tour company about dietary requirements weeks prior to the tour and we were assured that the guide would take us somewhere we could eat for lunch. Due to the guide leaving us at the first stop to go and sleep in his car, he was not around to help us communicate with the restaurant about allergens. When we asked for assistance taking us to somewhere where we could eat, he seemed stressed and told us it was hard to find gluten free places in the countryside and stressing about this. He had weeks to look into this, and if it was found to be an issue they could have told me to bring a packed lunch, but they didn’t- they assured me it would be fine to find a restaurant. At the second stop which was Bastei Bridge, he told us nothing about the bridge, and just told us he was going to go to the restaurant and we could go for a walk “and there was a bridge we could look at”. That was it and we were left to try and find our own way there (there were multiple directions and we found it tricky to find the correct place for viewing the bridge). The whole day we had to ask random strangers to take photos of us, listen in to other people's tour guides and google things ourselves to find out any information about the area. He drove without a seatbelt… just as an added comment. It does not feel that we got the experience we paid for when our “guide” wasn’t with us for any of our time at the stops and gave us no information about the areas we were visiting? We provided this feedback to the company directly to give them a chance to resolve it with us directly following our poor experience but they opted to stop responding to us. We would expect a partial refund of our tour given the poor experience we had but company seems disinterested in this.

AVOID this company at all costs. We had a private tour (Bohemian Saxon Switzerland) on the 10th of June. This was a significant amount of money and we had been on previous private tours to national parks so knew what standard to expect, but this fell far below expectations. In short- there were 2 stops on this trip. During the whole day the guide told us one fact about the area we visited (that there had recently been a fire near the first stop) and no other information. He left us to hike the areas by ourselves (some time on our own would have been okay/expected, but we literally spent basically the entire day on our own- we might as well have just gotten a taxi rather than paying for a private guide). He left us at one of the stops and said he would meet us “back at the car” (a long hike away) where we later found him asleep across the front seats of the car in a “no parking zone”. We’d also notified the tour company about dietary requirements weeks prior to the tour and we were assured that the guide would take us somewhere we could eat for lunch. Due to the guide leaving us at the first stop to go and sleep in his car, he was not around to help us communicate with the restaurant about allergens. When we asked for assistance taking us to somewhere where we could eat, he seemed stressed and told us it was hard to find gluten free places in the countryside and stressing about this. He had weeks to look into this, and if it was found to be an issue they could have told me to bring a packed lunch, but they didn’t- they assured me it would be fine to find a restaurant. At the second stop which was Bastei Bridge, he told us nothing about the bridge, and just told us he was going to go to the restaurant and we could go for a walk “and there was a bridge we could look at”. That was it and we were left to try and find our own way there (there were multiple directions and we found it tricky to find the correct place for viewing the bridge). The whole day we had to ask random strangers to take photos of us, listen in to other people's tour guides and google things ourselves to find out any information about the area. He drove without a seatbelt… just as an added comment. It does not feel that we got the experience we paid for when our “guide” wasn’t with us for any of our time at the stops and gave us no information about the areas we were visiting? We provided this feedback to the company directly to give them a chance to resolve it with us directly following our poor experience but they opted to stop responding to us. We would expect a partial refund of our tour given the poor experience we had but company seems disinterested in this.

We had a great John in nature. This was amazing trip with amazing guide. Bastei Is from Chronicles of Narnia, So kids loved it. Highly reccomended. It Is something different And it Is Amazing.

With Felix it was a great day. We were in Pravčická gate And Bastei bridge where Narnia was shooting. Great day with a lot of Adventura

It was the second time we book the tour via Prague Best Experience and as always it was wonderful experience. It was trip to nature with so many beuatiful places. Our guide Dasha was great and we had a perfect time.