Auschwitz - Birkenau Private, 6-hr Study Tour

Tomasz picked us up at the hotel at 7.30 as our tour was booked for 9.30. Lovely drive in a comfortable Mercedes with Tomasz chatting to us and providing useful information and facts. This made it a more relaxing experience. He told us what would happen we arrived regarding tickets etc and everything was just as he said. He then met us at lunch time before we transferred to Birkenau and again everything went smoothly. On completion of the tour he was there to collect us within a few minutes which we appreciated as it was very hot. On the drive back to Krakow he again highlighted points of interest and passed on his family’s story. He made the day complete and was thoroughly engaging. We couldn’t fault the service it was outstanding from start to finish.

From start to finish good communication, clear information. Driver was present well before the agreed time. Very friendly, already gave a lot of information during the drive to Auschwitz. Spoke perfect English. Big, clean car. So perfect. No hassle with the bus or waiting or other guests. Definitely recommended!

I booked a private transfer from Krakow to Auschwitz-Birkenau for a guided private 6-hour study tour for me and my sister. I received great service from beginning to end. The communication with the owner Rafal was very efficient and friendly. Tomasz, our driver for the day who had great stories to tell, made sure that we arrived on time and assisted us throughout the day when necessary. In short, very professional company with very compassionate people who go out of their way to make sure that you are looked after! Thank you very much!

If you are looking for hassle-free transfer services and a reputable tour operator when visiting Kraków, look no further. Prime Tours Kraków is a professional, fully licensed family-run tour company which offers top-notch services. From initial contact and throughout, communication was excellent. Rafal was very responsive, helpful with suggestions, and accommodating (we added a third party a couple of months before our tour with no issues). We used their services on two separate occasions: the Auschwitz Study Tour and the Wieliczka Salt Mine Tour. Tomasz, our driver during the first tour was a joy. Punctual, excellent driving skills, flawless English, affable, engaging, a veritable treasure trove of knowledge. The 3 hours to and from Auschwitz flew by as we touched upon a myriad of subjects. The entire experience was seamless and stress-free. Upon arrival, we were given our tickets on the spot via WhatsApp (tickets had been pre-purchased months ahead. No waiting in line! No surprises! Believe me, there are horror stories of last minute changes and even cancellations with other providers) and proceeded to join a small group led by Evelina, an excellent Museum guide. Tomasz was always there with information, guidance and assistance. Rafal, our Salt Mine host and driver, was kind, patient, polite, professional, informative, and attentive. The trip to the Mine is only a 1/2 hour-drive from the city. Once again, the entry process was a breeze, tickets ready, and we were given information in detail on what to expect and where pick up for our return trip would be. Overall, an enjoyable experience. Wholeheartedly recommend Prime Tours for their services. Thank you Rafal and the team for a memorable experience.

Our trip to Krakow was a last-minute decision, and once we were there, we really wanted to take the opportunity to visit Auschwitz and Birkenau. We quickly realized how popular this visit is, as there were no tickets available online anymore. While searching for alternatives, I came across Rafal Slusarek from Prime Tours Krakow and contacted him via WhatsApp (which was very convenient). To my surprise, Rafal replied the very same evening, and by the next day everything was arranged for a visit to Auschwitz and Birkenau just three days later. Rafal organized a private driver, Tomasz, who picked us up at our hotel and did a great job as well. Upon arrival at Auschwitz, we joined a small group for a guided tour with an English-speaking guide. All in all, we were extremely happy that Rafal made it possible for us to visit Auschwitz and Birkenau on such short notice. Everything was very well organized, communication was excellent, and the whole experience went smoothly from start to finish. We can only highly recommend Rafal and Prime Tours Krakow.

I left it late with my booking but Prime Tours booked me an Auschwitz Study Tour (private transport + guided group tour in English with Guaranteed tickets) for myself and my wife . We also booked a further two tours with them. Thomas, our driver picked us up at the Hyatt Place Hotel at 7.30 am in a Mercedes E Class and had us at Auschwitz at around 9.00 am. His English was good and the conversation flowed freely on both journeys. No queuing as Thomas went in and collected the pre -booked tickets. When the first part of the Tour was over, again Thomas made sure we got on the bus to Birkenau and was waiting for us there for the return drive. We paid 1600 ZLT or £325 and it was worth it for the convenience alone. Our Tour was on the 25th September and the weather wasn't great so the comfort of a warm private transfer after a seven hour walking tour was worth its weight in gold. We used Prime Tours to collect us from the Airport and take us back too and this really maximised our time in Krakow. Seeing some of the horror stories on here my wife researched the s**t out of the available tour operators and their licences. We had been to Berlin In May and had booked through a well known website rather than direct- big mistake as they were offering tours that were not available. On the Front Tours, the tour operator in Berlin went above and beyond to rectify mistakes which were not of their making and come highly recommended. Sometimes its worth paying the extra and avoiding unnecessary stress. I cannot recommend Prime Tours highly enough and their boss, Rafal for the excellent communication throughout and putting together a thoroughly enjoyable week at relatively short notice

Excellent communication. Answered questions promptly. Car was beautiful and clean. Tomasz was wonderful, knowledgeable and happy to talk about any subject. Helped us navigate the entry process right up until we were organized with the Auschwitz-birkenau guide. Met us during the break between camps to check everything was ok and gave us access to the car for our snacks. 6 hour tour went quick and we still did not cover everything but we were very happy with the longer tour (6hr Study Tour). We were lucky with the weather, but the afternoon could be hot in summer. So be prepared. Walked almost 9kms so good footwear is a must. I would highly recommend Prime tours

The day is long but the information and the respect for the people murdered here is important for the children of today to know before they become the leaders of tomorrow. On this tour we learned about, saw, heard the voices of the innocent, and touched their names in the Book of Names.

Tomas was an excellent, courteous, knowledgeable, and very helpful guide in getting us to and from Auschwitz-Birkenau.

Outstanding service from a knowledgeable and friendly guide who clearly enjoyed giving us more than we could have expected or anticipated. Above and beyond in every way. I cannot recommend them too highly. Thanks Ralph.