4.5 Hour Sandestin to Crab Island Excursion Aboard Sol y Luna

Great time! Will definitely book another trip next vacation.

It would have been nice knowing that it would take 1.5 hours to crab island and would only spend 2 hours in crab island instead of the full 4hours because then you have to go back and that would be another 1.5 hours. The staff were really nice and very helpful. Also, they did not have vinegar for the jelly fish.

I received a cancellation notice 30 min before our check in time. We drove for 45 min and there was nowhere at the Sol and Luna check in. Called sunventures and no one would answer. I did received a call back eventually to reschedule but it was not the same boat or time.

Great tour! Second time going and won’t be our last! Guides were great and group was fun!

Great experience. Had a great time!!!!

Captain Morgan, Halley and Courtney were awesome! Very nice time!

Trip was canceled by the boat captain due to a thunderstorm rolled in before we reached Crab Island. Had to turn around. No fault of the crew of course…the Captain had a nice vibe going on the way there so I’m sure it would have a great trip had Mother Nature not ruined the day. The Captain said we can expect to receive a full refund.

Travel to and from crab island took 2 1/2 hours. Swim time was only 2 hours. Boat seats uncomfortable. Play list was good though. And of course crab island did not disappoint. Just go to Destin harbor and enjoy swimming in crab island more than wasting more on travel time.

Just a heads up that it is not just your party. It is everyone else who also bought this experience on the boat with you. I guess that is my fault for not figuring out and not reading well enough before booking. However it was a good experience and we did have fun once we got to crab island.

I booked the Crab Island excursion with SunVenture Cruises through GetYourGuide approximately 3 to 4 weeks before our family vacation to Destin. I had heard wonderful things about this excursion and was genuinely excited to share the experience with my family. July 14 was the only day all of us were available, so we planned our vacation around this reservation. On the morning of the excursion, I checked the GetYourGuide app and everything still showed as confirmed. We drove more than 20 minutes to the marina, spent time searching for parking, and then made the long walk with our group, which included five children, my mother-in-law, my sister, and her boyfriend. We arrived about five minutes early and waited at the check-in kiosk. After waiting approximately 15 minutes with no one present, I called the number posted on the kiosk. I was redirected to another number that rang repeatedly before disconnecting. I also sent a message through the GetYourGuide app, but received no immediate response. Thankfully, a marina employee noticed us waiting and told us the boat was already boarding, so we hurried down the dock. When we reached the boat, the captain informed us that the vessel was operating a private charter that day. I showed him my paid reservation and voucher, but he simply stated that they only had a private charter scheduled. At about the same time, someone from SunVenture returned my call and informed me that our excursion had been canceled on July 11, three days before the trip. I was told they had sent a text message. Unfortunately, I had accidentally entered one incorrect digit in my phone number when booking, so I understand why I did not receive that text. That mistake is mine. However, that should not have been the only method of communication for canceling a prepaid excursion. I never received an email. My reservation remained active in the GetYourGuide app right up until the scheduled departure. There was nothing to indicate the trip had been canceled. As a paying customer, I had every reason to believe our excursion was proceeding as planned. What is most disappointing is the reason for the cancellation. Rather than canceling because of weather, safety, or an unavoidable mechanical issue, our reservation was apparently canceled so the company could accommodate a private charter. From a customer’s perspective, it feels as though our family’s reservation, made weeks in advance, was simply replaced by a more profitable opportunity. The financial inconvenience was frustrating, but it pales in comparison to the disappointment. We organized an entire day of our vacation around this experience, coordinated the schedules of nine people, transported five excited children to the marina, and only learned we had no reservation after walking to the boat. By then, there was no opportunity to make alternate plans because every other excursion was fully booked. Businesses certainly have the right to pursue private charters, but honoring existing reservations should be the foundation of customer service. If a business chooses to cancel confirmed bookings for a more lucrative opportunity, it has an even greater responsibility to ensure customers are clearly and repeatedly notified through every available communication channel. That simply did not happen here. This experience left us feeling that our reservation was treated as expendable rather than valued. It was an incredibly disappointing way to spend what should have been one of the highlights of our family vacation.