If you don’t mind caves and climbing stairs all day then you’ll definitely enjoy this. Its worth the money. I just didn’t expect to do 7 zip lines back to back. I thought I could choose which ones I wanted to do etc. The buffet had some awesome wings! I do give this a 5 star because I didnt know what to expect but i still saw the value in the park. Im just not big on caves and cant swim 😩🤣 but someone who doesn't mind will love this!
J
Jean_M
September 7, 2026
Never book Viator!
DO NOT book with Viator! 9/2026 paid$780.00 received no services. No customer first service here!!!! They changed location of pickup and said the company texted us. We were at sea…no message received. We paid an additional $420.00 for transportation to the park XPLOR .Once there the provider said they would return at 5:00 pm. We needed to return at 4:30 for the ship. The time of departure from the park was never noted in the booking. They never intended to provide the transportation. The booking stated transportation included. This was the biggest SCAM and Viator says GRUPO EXCARET reports they contacted us about the pickup location change. DO NOT USE VIATOR—not reliable
H
Haley_S
September 6, 2026
False Advertising
We were so disappointed that what we purchased was not actually what we got! The transportation pickup location, which we confirmed and even emailed about the night before, was not correct. We ended up paying so much money out of pocket to get to the actual theme park. We were on a cruise and had to be back to the port by 4:30 pm. The Viator listing was 6 hours. But when we got to XPLOR after we missed the transportation getting to the park, we were told they would only be making one shuttle trip out after 5 pm. That would have made the excursion 8 hours and definitely would have missed getting back to the port. We chose Viator because one of the travelers in our party was older than the maximum age on the same Cruise excursion. It was also cheaper than the cruise excursion but by the time we paid the additional transportation, which was supposed to be included, we ended up paying SO much more out of pocket. It was a very scary, stressful experience. We will not be using Viator again sadly.
5
550j_ssicau
August 21, 2026
Fabulous
The park is excellent. Lots of adrenaline.
事業者からの返答
Apreciable visitante,
Muchas gracias por compartir su experiencia con nosotros.
Es maravilloso leer que disfrutó de una experiencia fabulosa en Xplor y que la adrenalina de nuestras actividades hizo de su visita un momento inolvidable. El equilibrio entre aventura y naturaleza es parte de lo que hace única la experiencia del parque.
Esperamos tener el gusto de recibirle nuevamente muy pronto para seguir compartiendo grandes emociones y aventuras. Al mismo tiempo, le invitamos a descubrir otros parques y tours de Grupo Xcaret, desde la emoción de ATV Xperience hasta la belleza natural de Xenotes o la vibrante fiesta de Xoxi. Hay opciones para todos los gustos, y estamos seguros de que encontrará la experiencia perfecta.
Para más información, visite nuestra página web oficial.
Saludos cordiales,
Brenda H.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - US 855-326-0682
D
Damian_T
August 13, 2026
Must bring watershoes for...
Must bring watershoes for most activities and I'd recommend a waterproof phone pouch. Food was nice and staff were lovely.
P
pinkUk
August 10, 2026
Good day out
Pick up was at 9:30 but we didn’t leave 10:30 for less than a ten minute journey on the bus. By the time we got to the check in desk it was 10:45am then you need to get your helmets etc.
Recommend doing toboginate first as it’s the most popular activity. My family liked it but I hated it as I didn’t feel safe in it.
The caves experience, zip lines, food, nice staff, hygiene and cleanliness were all great.
Buy the photo package it’s excellent value for money.
事業者からの返答
Dear visitor,
Thank you for taking the time to share your experience with us.
We’re pleased to hear that your family enjoyed the caves, zip lines, food, and the friendliness of our team, as well as the park’s cleanliness and hygiene standards. We’re also glad that you found the photo package to be excellent value and that it allowed you to preserve memories of your adventure.
We’re sorry that the transportation timing affected the beginning of your day. Our transportation service is shared and includes scheduled pick-ups at different resorts, so arrival times can occasionally be affected by the number of stops and road conditions.
Regarding Toboganxote, we understand that this attraction may not feel comfortable for everyone. Safety is always our highest priority, and all attractions operate under established safety procedures and requirements. We’re glad that the rest of your family enjoyed the experience and that you were able to find plenty of other activities to enjoy.
Thank you once again for your recommendation and valuable comments. We hope to have the pleasure of welcoming you and your family back for another memorable adventure at Xplor.
If you’re looking for even more adventures during your next visit, we would love to welcome you to our other parks as well. Whether it’s the natural beauty of Xenotes, the adrenaline-filled activities at ATV Xperiences, or the fun and imaginative experiences at Xenses, each park offers a unique way to discover the best of Mexico.
Kind regards,
Brenda H.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
4
492enic
August 8, 2026
A wonderful day
The best day of my vacation was going to Xplor
事業者からの返答
Apreciable visitante,
Muchas gracias por compartir su experiencia con nosotros.
Para nosotros es un gusto leer que visitar Xplor fue el mejor día de sus vacaciones. Nos encanta conocer que disfrutó de una jornada llena de aventura, diversión y momentos memorables.
Será un placer darle la bienvenida nuevamente y esperamos que en su próxima aventura también pueda descubrir los demás parques y tours de Grupo Xcaret, como Xenses, Xenotes o Xailing, donde encontrará experiencias únicas para seguir creando recuerdos inolvidables. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada.
Atentamente,
Brenda H.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - US 855-326-0682
I
I4558SVryanw
August 2, 2026
Underground wonderland
Great place. This portion of the park is almost ALL underground. Amazing!
事業者からの返答
Dear Ryan,
Thank you for your fantastic review!
We're delighted to hear that you enjoyed Xplor and were amazed by its unique underground world. Exploring rivers, caverns, and natural rock formations is one of the experiences that makes the park truly one of a kind, and we're so pleased it made such a great impression on you.
We appreciate your kind words and hope to welcome you back soon for another unforgettable adventure at Xplor, where there's always something new to discover!
We also invite you to discover the other parks and tours offered by Grupo Xcaret, such as Xcaret, Xenses, Xel-Há, Xoximilco, Xichén, Xenotes, and Xailing, where you'll find even more unique experiences that celebrate the nature, culture, and adventure of Mexico.
Kind regards,
Brenda H.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
R
RodrigoLondon27
July 31, 2026
We had fun
The pick up was late, we got to the park 1hr late and than they ask for tips? what a joke.
The park is great, most of it is underground, the zip-line and the water slide(1hr queue) was the highlight.
Food is ok, nothing special, they also have a drinks/smoothie bar that was good, great variety.
Make sure to bring a case to protect the phone underwater and water shoes.
The bus they pick you up is cool.
事業者からの返答
Dear Rodrigo,
Thank you for taking the time to share your experience with us.
We're pleased to hear that you had fun at Xplor and enjoyed our underground adventures, the zip lines, Toboganxote, and the variety of beverages available at our smoothie bar. We also appreciate your helpful recommendations for future visitors regarding water shoes and a waterproof phone case.
Our transportation service is shared and operates with multiple scheduled pick-up points, but we continuously work to provide a punctual and seamless experience for all our visitors. We also appreciate your comments regarding the dining experience, as feedback like yours helps us identify opportunities for improvement.
Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back in the future and provide you with an even better adventure from start to finish.
Thank you once again for your kind words. We hope to welcome you and your family back soon for another unforgettable adventure at Xplor!
We also invite you to discover the other parks and tours offered by Grupo Xcaret, such as Xcaret, Xenses, Xel-Há, Xoximilco, Xichén, Xenotes, and Xailing, where you'll find even more unique experiences that celebrate the nature, culture, and adventure of Mexico.
Kind regards,
Brenda H.
Grupo Xcaret – Customer Service.
+ 52 (998) 883-3143 - US 855-326-0682
K
Kim_B
July 27, 2026
Fun, Fun, Fun!
Lots of walking, was an excellent adventure with lots of activities to do. Great for all ages. Buffett was average
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