Xel-Haチケット（交通機関付き）
説明
水好きのみなさん、注意! 開園時間は午前8時30分から午後5時30分までで、50以上のアトラクションがある。 リビエラ・マヤ沿いにあるツェルハー自然楽園では、ラグーン、セノーテ、洞窟、隠れたビーチを探索しながら、素晴らしいジャングルアドベンチャーを楽しむことができます。 緑豊かな敷地内を自転車で巡ったり、インナーチューブに寝転がって川を漂流することもできます。 シュノーケリングが大好きな方にはお勧めです。ギアは含まれており、マスク、フィン、フロートベストが付いています。 快適なラウンジチェアでくつろいだり、ハンモックで仮眠をとったり。 ロッカー、トイレ、更衣室、シャワー、タオルがご利用いただけます。 忘れられない思い出を家族で作るのに最適な公園です。 氷、ソフトドリンク、ミネラルウォーターが飲み放題で、涼しく過ごせます！ お誕生日なら、あなただけの特別なサプライズをご用意しました！ ホテルまでの送迎をお手伝いします！ オールインクルーシブオプションには、朝食、ランチビュッフェ、オープンバーが含まれます。
ツアーオプション
旅程
シェルハは世界最大の自然水族館と考えられており、この公園では何百もの熱帯魚と小川に生息する90種以上の海洋生物の間でシュノーケリングを提供しています。最高の海と陸のアクティビティをお楽しみください。セルハの公園では、海水が世界最長の地下河川系の淡水と混ざり合うラグーン、セノーテ、洞窟を楽しむことができます。 無料の救命胴衣、インナーチューブ、自転車、ラウンジチェア、ハンモック、休憩室へのアクセスが含まれています。 ジップラインを滑り降り、セノーテの透き通った海に飛び込むか、壮観な入り江に飛び込みます。セルハの植生保育園を訪れ、ランが点在するマングローブと熱帯雨林に驚嘆してください。 Melipona蜂の養蜂場（1年に2回の伝統的なマヤの蜂蜜の収穫）を見て、マヤの文化について詳しく学んでください。 今年のXel-Háでは、世界の地球の日、鳥の日、世界のウミガメの日、マナティーの日、浄化の儀式、入り江の秘宝、ジャングルの秘密として体験することができます。 入場料には、ビュッフェ形式の朝食、ランチ、スナック（国際料理とメキシコ料理）と無制限のドリンク、国内のオープンバー、ホテルまでの往復送迎が含まれます。
ウォーターアクティビティ： -入り江探検、-川で泳ぐ、-水中展望台、川に浮かぶ、風光明媚な灯台の楽しい降下、シュノーケリング、
土地活動： 風光明媚な景色、-子供の遊び場、-ジャングルの秘密、-マヤブの宝物、-インレットの宝物、-マナティーに会う、-意識の道、-ハァッの土地、-ジャングルトレイン
航空活動： 勇気の崖、-La Quebrada、-Floating Bridge、-World Of Adventure、-Rope Swing
追加料金での特別な活動： -アドレナリーナジェットボートライド（所要時間：指示は10分/アクティビティは20分;最低年齢：9歳、または最低身長4.5フィート/ 137cm） -SeaTrek®（所要時間：指示は15分/アクティビティは25分、最低年齢：8歳-アクティビティの前にヘルメットを試すことが重要） -Snuba®（所要時間：指示と機器の配置に30分/アクティビティに30分;最低年齢：9歳-泳ぎ方を知ることが重要）
レストランやバーでのオールインクルーシブのフード＆ビバレッジ： -Chulavista Restauran、t-La Cocina del Pueblo Restaurant、-La Terraza Restaurant、-JardínCoronaRestaurant、-Bar del Puente、-Chulavista Bar、-JardínCoronaBar、-Bar del Pueblo
ハイライト
含まれるもの
集合場所と時間
*** これは Grupo Xcaret の公式製品です *** 1. 下のボックスにホテル名を入力すると、ホテルを簡単に見つけることができます。 2. 宿泊先がホテルでない場合は、通り名、番地、家番号、郡、郵便番号、市を含む正確な住所を入力する必要があります。 3. ホテルまたはルート上の最も近い利用可能な地点でお客様をお迎えします。 4. 正確な時間と集合場所を知るには、予約のオプションからメッセージを送信するか、購入した訪問日の少なくとも 24 時間前までにお電話ください。 5. ガイドは、簡単に識別できるように背中に Xcaret のロゴが付いた赤い T シャツを着用します。ガイドがツアー名を呼び出します。 6. お迎えの際には、印刷またはデジタル バウチャー、写真付き身分証明書、購入に使用したクレジットカードを提示してバスに乗り、公園に入場するためのリストバンドを受け取ってください。 7. 指定された場所に 15 分前に到着する必要があります。 注意: a. 移動手段が必要ない場合はお知らせください。 b. 宿泊客以外のホテルからお客様をお迎えすることは保証できません。ホテルによっては、敷地内への訪問者の立ち入りを禁止しているところもあります。 c. チケット購入時にホテルを予約していない場合は、パーク訪問の少なくとも 24 時間前までに Viator カスタマー サービスに連絡して、お迎えの手配を行ってください。 d. 移動手段はプライベートではないため、Grupo Xcaret の他の訪問者とバスを乗り合わせることになります。
旅行者の評価
重要情報
- 車いす対応
- 幼児や小さなお子様は乳母車やベビーカーに乗せることができます
- 近くに公共交通機関があります
- 幼児は大人の膝の上に座る必要があります
- 送迎は車いす対応です
- すべてのエリアは車いす完全対応です
- あらゆる体力レベルの方に適しています
- 重要: お子様には常に大人の同伴が必要です。
- オールインクルーシブオプションでは、メキシコ料理、各国料理、ファーストフード、軽食、アイスクリームなど、5つのレストランでのお食事とドリンクが含まれています。
- 水着、着心地の良い衣類、生分解性の日焼け止め、防虫剤を持参してください。
- 子供料金は身長により異なります。 4.6 フィート (1.4 メートル) を超えるお子様は、大人料金をお支払いいただきます。 3.2 フィート (1 メートル) から 4.6 フィート (1.4 メートル) の子供は、子供料金を支払います。 1 メートル (3.2 フィート) 未満のすべての子供は、座席を使用しない場合は無料で旅行できます。
- バウチャーのスケジュールは参考情報であり、受け取り時間を示すものではありません。
- ピックアップは、カンクン、プラヤ デル カルメン、リビエラ マヤのさまざまなホテルから運行されるため、ピックアップの正確なスケジュールを知るために連絡する必要があります。
- 製品の操作は、在庫状況および変更になる場合があります。
- 予約の変更、キャンセル、返金のリクエストはすべて、訪問日の24時間前までに24時間以上の受付時間内である必要があります。
- 地下河川のようなアクティビティには、健康上の問題に対するチェックポイントがある
- 乳幼児は体温調節ができず、特定の場所でしか泳げません。
レビュー(705)
Excellent service, Pamela is a sweetheart for customer service
Apreciable Karen, ¡Muchas gracias por visitar Xel-Há! Nos llena de alegría saber que vivió una visita tan especial y que la atención recibida hizo la diferencia durante su estancia. Nos complace especialmente conocer que Pamela le brindó un servicio excepcional, destacándose por su amabilidad, disposición y la calidad de atención que ofrece a nuestros invitados. En Xel-Há trabajamos para crear momentos inolvidables combinando la belleza de la naturaleza, experiencias únicas y un equipo comprometido con ofrecer un trato cálido y cercano. Esperamos tener el gusto de recibirle nuevamente para seguir creando grandes recuerdos. Asimismo, le invitamos a seguir explorando nuestros otros parques como Xplor, Xenotes o Xoximilco, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Cordialmente, Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Txcaret= tickets purchased by the agency IBR TURISMO BRASIL, WITH THE WEBSITE OF THE COMPANY. All inclusive
Dear Luci, Thank you for sharing your experience! We’re glad to know you visited Xel-Há and enjoyed your day. We hope to welcome you back soon for another great day full of adventure and relaxation. Also, invite you to keep exploring other Grupo Xcaret parks and tours, such as Xailing Catamarán, Xplor Fuego, or Xoximilco. There is a park for every taste, and it could fit your preferences. For more information, please contact our call center. Kind regards, Brenda H. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Everything was very good; everything was excellent.
Apreciable Graciela, ¡Muchas gracias por visitar Xel-Há! Es gratificante leer que todo le pareció magnífico y excelente en nuestro parque acuático natural. Ofrecer una experiencia única, cómoda y agradable a todos nuestros visitantes es nuestro mayor objetivo; nos complacer saber que así lo percibió Esperamos tener el privilegio de contar nuevamente con su visita, asimismo, le invitamos a seguir explorando nuestros otros parques como Xenses, Xenotes o Xailing, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Cordialmente, Brenda H. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Don't book the tour with this and doing separate cenotes in the same day, it would be too much. You will want a full day at this park in itself. Overall a good day though, but when we were sold visiting "cenotes" then those were disappointing in comparison to others in the Yucatan. In the water park, they are actually replacing the signs which say cenotes with the word "caves" which are more fitting. The park claims to have 50 activities and our all inclusive isn't truly that, you have to pay for many extras, but things like snorkeling, lazy river, caves are included. I would say there is mainly about a dozen things to do total, but they probably are including platforms in the water, photo ops, etc as separate things-to-do. The children's play area was pretty nice with a small trail of elevated walkways to challenge the kids. The lifeguards there blow their whistle for about everything, even at adults. Lifejackets are mandatory everywhere when in the water, even in shallow areas. There are lifejackets for all ages (including infants) and people of all sizes and they are readily available throughout the entire park, so you don't have to carry them from stop to stop. The main buffet included in our all inclusive was decent, but the same dishes throughout the day from breakfast to dinner. If you want dinner you have to get there at least 30 minutes before they close because right at closing time there is a mad rush of employees packing it all up and throwing everything out. They cleanup everything in under 10 minutes, so don't go last minute and expect to eat. Even the ice cream runs out by the end of the day. The other smaller buffet restaurants were ok too for lunch, with less variety. The walk around the entire park is a few miles long so if you are on the far side of the lake, beyond the floating bridge then give yourself ample time to get back. If you decide to float down the lazy river to get back, the jump out point isn't clearly marked. But, you can (for free) leave your stuff in a locked bag, and they will bring it to the end of the lazy river (near the park entrance) so you don't have to worry about getting it all wet. The lazy river will take you 1+ hour to get through, if you don't stop so give yourself time to get back, change, eat, etc before you need to depart. I wouldn't suggest starting the lazy river after 2:30pm. We were in Cancun during a very slow season, so the lazy river was not that busy. The line for the water slide which goes around the "lighthouse" was less than 10 people when we got to the top (lots of stairs, no elevator). So it was nice to not have to wait in line. You would think the water slide would be fast, but it was much slower than I expected, other than the final drop at the end. Water shoes are allowed in most of the park and I would recommend having them, but they are not allowed on the water slide to prevent injury. Overall for the price per person it was kinda costly, but included transport which was helpful. The transport driver was mad at us because we were late to come out due to the baby having a poopy diaper, but with a 1+ hour transport we had to change him so the other vehicle passengers didn't need to smell it. He was speeding back afterward and got pulled over by the police and given a ticket which delayed us more returning.
Dear Scott, Thank you very much for taking the time to share such a detailed review of your visit to Xel-Há! We are pleased to know that you enjoyed your day at the park and that you found several aspects of your visit enjoyable. We appreciate your recommendation of dedicating a full day to explore Xel-Há. The park offers a variety of natural attractions, activities, and relaxing areas, making it an ideal destination to enjoy at a comfortable pace. Regarding the cenotes, we value your observation and understand that each natural site in the Yucatán Peninsula has its own unique characteristics. At Xel-Há, our water areas, caves, and underground formations are part of the park’s distinctive natural setting. We would like to clarify that Xel-Há features approximately 20 activities designed for different interests, including snorkeling, the scenic river, caves, cliff jumps, floating bridges, viewpoints, and spaces to connect with nature. Some additional experiences and services may have an extra cost, allowing visitors to personalize their visit according to their preferences. We are happy to hear that the children’s area was enjoyable. Safety is one of our highest priorities, and our team follows established guidelines to help ensure a secure experience for visitors of all ages. Thank you for sharing your thoughts about our dining options. Our culinary experience is designed to complement the visit with a variety of flavors and selections throughout the day. We appreciate your comments regarding schedules and will continue working to provide a pleasant experience. It is wonderful to know that you enjoyed the water attractions and were able to experience them with minimal waiting time. We appreciate your suggestions regarding footwear and always encourage visitors to follow safety indications so every activity can be enjoyed comfortably. We regret any inconvenience experienced during your return. We understand that traveling with infants requires additional time and appreciate your feedback, as every comment helps us continue improving the overall journey. Thank you again for highlighting both the positive moments and the areas where we can continue growing. We hope to have the pleasure of welcoming you back for another memorable day surrounded by nature, adventure, and the exceptional hospitality that distinguishes Xel-Há. Cordially. Yamileth P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Exceptional!!!! It was a wonderful day. Recommended for everyone. The place was spectacular and the people were on another level.
Apreciable Daniel, ¡Muchas gracias por sus amables palabras! Es muy gratificante conocer que la belleza del entorno natural, las aguas cristalinas y el ambiente que distingue a Xel-Há contribuyeron a que su día fuera verdaderamente especial. Asimismo, nos honra recibir su reconocimiento hacia nuestro equipo, cuyo compromiso y calidez son fundamentales para crear experiencias inolvidables para cada persona que nos visita. Agradecemos sinceramente su recomendación y esperamos tener el placer de recibirle nuevamente para seguir compartiendo aventuras, naturaleza y diversión en el paraíso natural. Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xoximilco, Xplor o Xenotes, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
Food was good but there were no bicycles to ride to the trails and no one explained the photo points of interest or the price until the end. We would've paid for the photo package had we taken photos at each spot.
Dear Mark, Thank you for sharing your feedback! We are pleased to know that you enjoyed the variety of dining options available throughout Xel-Há and appreciated part of the experience. At the same time, we regret that some aspects of the visit did not fully meet expectations. Your observations regarding bicycle availability and the communication about the photo package are truly valuable, as they help us continue enhancing the visitors experience. We appreciate your feedback, as it helps us identify opportunities to improve both visitor experience and communication about what Xcaret offers. Best regards, Yamileth P. Grupo Xcaret – Customer Service. + 52 (998) 883-3143 - US 855-326-0682
Very good park, and very nice trip
Dear Yulia, Thank you for taking the time to share your experience! We are thrilled to hear that you had such an enjoyable visit to Xel-Há and that the park made a positive impression. From its crystal-clear waters and stunning natural landscapes to the wide variety of activities available throughout the day, every element is designed to create unforgettable memories. Your kind words mean a great deal to us, and we hope to have the pleasure of welcoming you back soon for another extraordinary adventure in this natural paradise. Also, invite you to keep exploring other Grupo Xcaret parks and tours, such as Xailing Catamarán, Xenses, or Xoximilco. There is a park for every taste, and it could fit your preferences. For more information, please contact our call center. Kind regards, Yamileth P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Xel-Ha provided an outstanding water park experience. The ticket I purchased offered delicious food, drinks, and numerous activities, ensuring a full day of enjoyment. The staff were exceptionally friendly, and the park was impeccably maintained. Highly recommended!
Dear Pat, Thank you for sharing such wonderful feedback! We are delighted to hear that your visit to Xel-Há was filled with delicious dining options, refreshing drinks, and a wide variety of activities that made for a memorable day. Knowing that our team's hospitality and the pristine condition of the park enhanced your experience is truly rewarding. We greatly appreciate your recommendation and look forward to welcoming you again to enjoy the breathtaking natural scenery, all-inclusive experiences, and unique adventures that make Xel-Há an extraordinary destination. Also, invite you to keep exploring other Grupo Xcaret parks and tours, such as Xailing Catamarán, Xenotes, or Xoximilco. There is a park for every taste, and it could fit your preferences. For more information, please contact our call center. Kind regards, Yamileth P. Grupo Xcaret – Customer Service. Mex: + 52 (998) 883-3143 - US: 855-326-0682
Brilliant water park with so much to see and do. Everything is very well organised with conveniently spaced locker/shower stations and plenty of towels available (although the towels could have been bigger). Food and drink options are all great and the staff all welcoming and friendly. The grounds themselves are gorgeous and really pleasant to just walk around and enjoy. Worth the ticket price. Do ensure you have a waterproof phone case (to take lots of pictures) and some water shoes though.
Thank you, everything was very beautiful and the driver was very kind
Estimada Vanessa: ¡Muchas gracias por compartir su comentario! Nos alegra saber que disfrutó de su experiencia y que la atención brindada durante su traslado contribuyó a hacer su visita más agradable. Es un placer conocer que pudo apreciar la belleza de Xel-Há, un paraíso natural donde las aguas cristalinas, la exuberante vegetación y la conexión con la naturaleza crean momentos inolvidables para nuestros visitantes. Agradecemos su preferencia y esperamos tener el placer de acompañarle nuevamente en otra experiencia. Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Catamarán Xailing, Xplor o Xenses, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada. Saludos cordiales. Yamileth P. Grupo Xcaret – Servicio al Cliente. +52 (998) 883-3143 - US 855-326-0682
