レストランやバーでのオールインクルーシブのフード＆ビバレッジ：
-Chulavista Restauran、t-La Cocina del Pueblo Restaurant、-La Terraza Restaurant、-JardínCoronaRestaurant、-Bar del Puente、-Chulavista Bar、-JardínCoronaBar、-Bar del Pueblo
Very good service and treatment that was provided to us, as well as attention in parks and at the hotel.
事業者からの返答
Apreciable Itzel,
¡Muchas gracias por compartir sus amables palabras!
Nos complace saber que la atención recibida durante su visita, tanto en nuestros parques como en el hotel, fue cálida y satisfactoria.
Para nosotros, la Alegría por Servir es un valor fundamental que inspira a nuestro equipo a brindar un trato cercano, atento y dedicado en cada momento. Saber que esta filosofía se reflejó en su estancia representa una gran motivación.
Esperamos tener nuevamente el gusto de recibirle para disfrutar de las aguas cristalinas, los paisajes naturales y las experiencias que hacen de Xel-Há un destino inolvidable.
Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Catamarán Xailing, Xenotes o Xenses, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada.
Saludos cordiales.
Yamileth P.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - US 855-326-0682
C
carloseherrejon93
September 7, 2026
B-DAY in XelHa 🌊🐠🏖️🐚
Going on my birthday is cool and even more so if it's as a couple, I seriously love the park, it's one of my faves, thanks for making it so special and thanks to José Luis from the Bar who served us the best drinks and to the waiters at the Xula Vista restaurant, Benito, thanks for the glasses of wine. To the girls at the store Beatriz, Loraine, Jazury ( Aatkun)
事業者からの返答
Apreciable Carlos,
¡Qué bonito saber que eligió Xel-Há para celebrar una fecha tan especial!
Nos emociona conocer que este rincón de la Riviera sigue siendo uno de sus favoritos y que su día estuvo a la altura de una celebración tan significativa.
Agradecemos sinceramente sus palabras hacia José Luis, del bar, por su atención y por acompañar el momento con excelentes bebidas; así como a Benito García, del restaurante Xula Vista, por sus atenciones. De igual manera nos alegra que Beatriz, Loraine y Jazury, de Aatkun, contribuyeran a hacer más agradable su visita.
Esperamos recibirle nuevamente para celebrar más ocasiones especiales entre aguas cristalinas, paisajes espectaculares y la magia natural que nos distingue.
Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xoxi, Xenotes o Xenses, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada.
Saludos cordiales.
Yamileth P.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - US 855-326-0682
Q
Q9146ZVanag
September 4, 2026
Xel-Há
It is not worth spending so much money for what there is to see because there are many extras that are not included after paying what you pay and they are very expensive, also the water in the photos looks crystal clear and turquoise blue and it is not like that at all, it is green, it is a shame honestly.
事業者からの返答
Apreciable Visitante,
Gracias por compartir sus impresiones.
Nos complace saber que pudo conocer Xel-Há, donde los paisajes, la vegetación y las actividades acuáticas brindan una forma diferente de disfrutar el Caribe.
Lamentamos que la relación entre la propuesta y el costo no haya correspondido con sus expectativas. En el parque existen numerosas actividades y servicios contemplados dentro de la modalidad de acceso, mientras que algunas experiencias adicionales cuentan con una tarifa independiente. Tomamos en cuenta su percepción, ya que nos ayuda a identificar oportunidades para comunicar con mayor claridad lo que incluye cada opción.
Respecto a la tonalidad del agua, esta puede presentar variaciones naturales dependiendo de las condiciones ambientales, la temporada y otros factores propios del ecosistema.
Esperamos que, en una futura ocasión, pueda disfrutar plenamente de sus aguas, paisajes y actividades en un ambiente que permita apreciar toda la belleza que nos distingue.
Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xoxi, Xenotes o Xichén, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada.
Saludos cordiales.
Yamileth P.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - US 855-326-0682
M
monicarR2227FI
August 30, 2026
Best experience ever!!!
This place is once in a lifetime experience. So awesome! Way better than Disneyland.
事業者からの返答
Dear Monica,
Thank you very much for sharing such an enthusiastic review!
It is wonderful to know that your visit to Xel-Há became a once in a lifetime experience and that you enjoyed it so much. The combination of crystal-clear waters, breathtaking natural scenery, snorkeling, exciting aquatic activities, and the warm service of our team creates truly unforgettable moments.
It was an honor to be part of such a special day, and we hope to welcome you back for many more memorable adventures surrounded by the beauty of nature.
Furthermore, we invite you to explore other Grupo Xcaret parks and tours, such as Xenotes, Xenses, or Xplor Fuego, which may better align with your interests and preferences. For more information, please do not hesitate to contact our call center; our team will be glad to provide you with personalized assistance.
Kind regards.
Yamileth P.
Grupo Xcaret – Customer Service.
Mex: + 52 (998) 883-3143 - US: 855-326-0682
K
kevinhV7589ZI
August 30, 2026
Xel Ha: Underwhelming and Boring, with a side of Awful Food, Drinks, and Environmental Exploitation
This was one of the biggest disappointments of my trip to Mexico. When I booked the excursion, I expected a lot more. The place was packed and a rat race of people and their kids running around with no regards to anyone else.
Xel Ha also blatantly exploits the wild life in the park, handling wildlife in ways that seem unethical. I don't know how I missed the manatee attractions in my research before booking , but watching the two manatees being manhandled for corporate financial gain was pretty gross. Same with the dolphins. I thought the dolphins were free roaming in the park instead of captive and tiny little areas like the manatees. For this reason alone, I would have skipped it all together if I would have known. It seems like a SeaWorld level of unethical extortion.
I know sargassum is a problem during the summer season, but there should have been a warning about how the slides use the seawater and dump you into a basin of it at the bottom. The entire ride down the slides, you're getting splashed in the face in eyes with salt water that burns. If you happen to go in the summertime like I did, then you get the of awful, rotting smell of sargassum thrown in your nose the whole way down. Towards the end, it goes from an open slide to and enclosed tube that violently accelerates out of nowhere and throws you around. I hit my head a few times and was essentially waterboarded before getting tossed in the pool of salt water in a state of discombobulation. I thought I was drowning and I'm a very good swimmer. A lifeguard had to come help me up and it took me a good 3 or 4 minutes to recover from what had happened. I love water slides and am quite the adrenaline junkie, but this was not a pleasant experience in the slightest. It remains the only water slide. I refused to ride a second time. Plus, the people and their children kept trying to cut in front of me and I lost at least six spaces in line due to selfish individuals who couldn't wait their turn.
The snorkeling was extremely underwhelming. Since I have been to Costa Rica and had a wonderful time seeing a vast amount of marine life, I had an expectation of similar caliber for this park. Not only did it not live up to the expectations I had, but the whole water system was a disappointment. I didn't expect to wish that I was back home on the small, local River because it was more interesting. Plus, there would have been much less annoying lines to jump off a "cliff" that was much smaller than I am accustomed to. The zip lines and other activities on the river were gimmicky and pretty boring if you have done any respectable ones prior.
All this felt like a giant Kiddie Park rather than something for all ages. Plus, the tubes they have are an absolute joke and not even worth it.
The buffet selections are abysmal. The only thing I liked out of the selections were the lime soup and some of the fruit. Everything else was mediocre or terrible, and I am in no way shape or form finicky. Most of their meat choices were awful; I packedy plate with supposed local specialties, but it all made me immediately wish I left it all on the buffet line. I didn't even bother finishing most things I picked up, and I never waste food. While the regional selections were were disappointing at best, the other two were even worse. The all-inclusive package was the biggest waste of money. The drinks were also watered down. I had four margaritas in one sitting, and the only thing I've noticed was a brain freeze. Not that I was trying to get drunk, but I should have felt something from having four margaritas in less than 15 minutes time.
At the end of the day, I just wanted something basic that couldn't possibly be messed up, so I picked up a couple pieces of pizza. I wasn't even expecting anything special, just something like Tony's, Totino's, or any other basic, frozen pizza. What I got was a lukewarm piece of cardboard with no sauce and flavorless cheese. The taste was terrible and was hard to chew. I've never been so disappointed in cuisine in my life, and I used to be homeless and eat anything I could get my hands on when I was 18. Cold clam chowder straight out of the can for breakfast as a hobo was better than Xel Ha.
The only decent thing was the transportation. It was worth paying the extra for transportation if you do not have a car because you would have paid more for a transfer or bus and subsequent taxi ride. The buses were nice and comfortable. It's sad that leaving was the best part of the whole trip. Do yourself a favor, and skip this absolute waste of time and money.
事業者からの返答
Dear Kevin,
Thank you for taking the time to share such detailed feedback.
We are pleased to know that the transportation service was comfortable and convenient during your visit, and we are truly sorry that the rest of your experience at Xel-Há did not meet your expectations.
We regret that the park’s activities, culinary offerings, beverages, and overall atmosphere did not provide the enjoyable day you had anticipated. Xel-Há is a natural aquatic paradise where guests can discover crystal-clear waters, snorkel in the inlet, float along the river, explore caves and mangroves, enjoy the Scenic Lighthouse and its waterslide, experience zip lines and the Cliff Jump, and discover spaces such as Children’s World, the Meliponary and our nursery. We understand that every visitor has different expectations, and we are sorry that these experiences were not to your liking.
Regarding your concerns about our wildlife, we would like to assure you that the welfare, protection, and responsible care of the species under our care are very important to us. Our programs involving manatees and dolphins are conducted under established care and management protocols, with specialized teams dedicated to their well-being. We take comments regarding animal welfare seriously and appreciate the opportunity to clarify this aspect of our operation.
We also understand your concerns regarding sargassum. Its arrival along the Caribbean coast is a natural phenomenon that can vary according to season and environmental conditions. Our teams work continuously to remove it and maintain our facilities and water areas as clean as possible. Nevertheless, its presence can occasionally affect certain areas and experiences, and we regret that this impacted your visit.
Your comments regarding the waterslide experience are also important to us. Visitors safety is a fundamental priority, and we regret that this activity was uncomfortable and distressing for you. We appreciate you sharing these details, as feedback of this nature helps us identify opportunities to strengthen the experience we provide.
We sincerely regret that Xel-Há fell short of what you expected from your visit to Mexico. While we are sorry that we were unable to create the memorable experience we strive to offer, we value your observations and will share them with the appropriate teams for consideration.
Thank you once again for visiting us and for sharing your perspective.
Kind regards.
Yamileth P.
Grupo Xcaret – Customer Service.
Mex: + 52 (998) 883-3143 - US: 855-326-0682
I
IcecoldPinacolada
August 26, 2026
Fantastic
Booked direct via Xel ha website. The Xel ha bus picked us up on time from our hotel in playa del Carmen. We took 45 minutes to get there. Brilliant host telling us all the do’s and don'ts enroute.
Park is spotless. Towels available for free. Head for the red zone because this is central. Lockers are free. Suncream is banned apart from reef friendly brands. Snorkels included, scanned out and in by your wrist band. Restaurants good quality and drinks brilliant. We had 9.5 hour day here and loved every minute! Beach shoes a must. Ladies/girls wear some shorts, much more comfy with the life jacket strap between your legs.
事業者からの返答
Dear Visitor,
Thank you for sharing such a wonderful and detailed review!
We are delighted to know that your day from Playa del Carmen was smooth, that the transportation arrived on time, and that our host helped make the trip informative and enjoyable from the start.
It is fantastic to hear that you appreciated the cleanliness of the park, complimentary towels and lockers, as well as the convenient snorkeling equipment service. We are also pleased that the restaurants and beverages added to such a memorable full-day experience.
Your practical recommendations will certainly be helpful to future visitors, especially regarding comfortable footwear and suitable clothing for aquatic activities.
Thank you for choosing Xel-Há and for highlighting so many aspects of your visit. We hope to have the pleasure of welcoming you again for another unforgettable day surrounded by nature, fun, and adventure.
Furthermore, we invite you to explore other Grupo Xcaret parks and tours, such as Xoxi, Xenses, or Xplor, which may better align with your interests and preferences. For more information, please do not hesitate to contact our call center; our team will be glad to provide you with personalized assistance.
Kind regards.
Yamileth P.
Grupo Xcaret – Customer Service.
Mex: + 52 (998) 883-3143 - US: 855-326-0682
M
mattvS1887PA
August 14, 2026
Great time. Scary slide
Good experience overall, would not recommend going down the giant slide if you are over 30 or over 170 lbs. Tubing was the most enjoyable part
事業者からの返答
Dear Matt,
Thank you for sharing your experience!
It is fantastic to hear that you had a great time at Xel-Há and that tubing was the highlight of your visit.
We also appreciate your feedback about the Scenic Lighthouse slide. We understand that experiences can feel different for each visitor, and we always encourage visitors to follow the attraction’s safety guidelines and choose the activities that best match their comfort level.
We hope to welcome you back soon for another fun and relaxing day surrounded by nature!
If you're looking to explore even more incredible adventures, we invite you to discover our other Grupo Xcaret parks and tours, from the thrills of Xplor to the natural beauty of Xenotes or the vibrant celebration at Xoxi. There's something for everyone, and we’re sure you’ll find the perfect experience to match your taste. For more details, feel free to visit our official website.
Cordially
Brenda H.
Grupo Xcaret – Customer Service.
Mex: + 52 (998) 883-3143 - US: 855-326-0682
P
P2406GCrickys
August 14, 2026
Tourist Trap Beware
Stay at the expensive Xcaret arte, and was very underwhelmed that the Xelha experienced is mostly upsells. All the nice experiences are at the xtra charge, and you are left until 5pm , stranded, so you have to pay extra. Beautiful place, horrible deceiving price structure, insanely overpriced. Just stay at the hotel parks, Xplora, xenses.
事業者からの返答
Dear Visitor,
Thank you for sharing your feedback with us and for complimenting the natural beauty of our park.
We are glad to know that you appreciated the stunning scenery that makes Xel-Há so unique.
Our goal is to offer a comprehensive all-inclusive experience where visitors can enjoy a full day of adventure and relaxation. Your admission covers unlimited food and beverages throughout the day, complete snorkeling equipment, lockers, towels, life jackets, and inner tubes. Furthermore, visitors have full access to our main natural attractions, including the river float, the Scenic Lighthouse with its panoramic views and slide, zip-lines over the water, cenotes, caves, and floating bridges.
To complement this experience, we offer a select group of specialized optional activities such as Snuba, Sea Trek, or spa treatments which carry an additional fee for visitors seeking specific personalized adventures. However, participation in these is entirely optional, as the included offerings provide a complete and rewarding day.
We sincerely apologize for the perception you had regarding our pricing structure and schedules, as well as for any inconvenience this caused during your stay. Transparency and satisfaction are very important to us, and we truly regret that your experience did not meet your expectations. Your comments have been shared with our management team to help us continuously improve our communication and service.
Kind regards.
Yamileth P.
Grupo Xcaret – Customer Service.
Mex: + 52 (998) 883-3143 - US: 855-326-0682
A
anarF6104MZ
August 13, 2026
Recommended Tour
Padrisimo widely recommended
事業者からの返答
Apreciable Ana,
¡Muchas gracias por compartir su recomendación!
Nos alegra saber que disfrutó de Xel-Há y que la experiencia le pareció tan divertida. Es un placer saber que pudo aprovechar las actividades acuáticas, los paisajes naturales y el ambiente lleno de aventura que hacen de nuestro parque un destino especial.
Agradecemos sinceramente su preferencia y esperamos recibirle nuevamente para seguir creando momentos inolvidables en nuestro paraíso natural.
Asimismo, le invitamos a descubrir otros parques y tours de Grupo Xcaret como Xoxi, Xenotes o Xichén, los cuales podrían adaptarse a sus intereses y preferencias. Para obtener más información, por favor, contacte directamente a nuestro centro de atención telefónica, donde estaremos encantados de brindarle asistencia personalizada.
Saludos cordiales.
Yamileth P.
Grupo Xcaret – Servicio al Cliente.
+52 (998) 883-3143 - US 855-326-0682
P
pinkUk
August 10, 2026
Great experience
Great family day out. The bus pickup and drop off was great. Photo package for $110 was good value for money.
The all inclusive package included everything we needed on the day: food, snorkling kit, life vest, towel, unlimited drinks and ice cream. The employees work their socks off keeping the place clean and tidy. Well done to all.
事業者からの返答
Dear Visitor,
Thank you for sharing such a wonderful review!
We are delighted to know that Xel-Há provided a memorable family day and that the transportation service made your day comfortable and convenient. It is also great to hear that the photo package added value to your visit and helped preserve special moments from your adventure.
We are especially pleased that the All-Fun Inclusive experience provided everything needed to enjoy the day, from snorkeling equipment, life vests, and towels to delicious food, refreshing beverages, and ice cream. Your recognition of our team’s dedication to maintaining the park clean and welcoming is truly appreciated and will be shared with them.
Thank you for acknowledging the effort behind every detail.
We hope to have the pleasure of welcoming your family back for another unforgettable day surrounded by the natural beauty and adventures of Xel-Há.
Furthermore, we invite you to explore other Grupo Xcaret parks and tours, such as Xenotes, Xenses, or Xplor, which may better align with your interests and preferences. For more information, please do not hesitate to contact our call center; our team will be glad to provide you with personalized assistance.
Kind regards.
Yamileth P.
Grupo Xcaret – Customer Service.
Mex: + 52 (998) 883-3143 - US: 855-326-0682
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