Our guide was good. She was nice, quite knowledgeable, and very accommodating. She had some additional stories that are either not on the tour, or obscured in the details, that really added color to Churchill, his character and his personality. That said, she wasn't a great storyteller and was not the type of guide that really draws you in and entertains as well as educates you. We had the latter type of guide in one of the free Yeoman guides at the Tower of London. Don't want to be negative, our guide was good. But for the price, we were expecting more. Good tour but, for the price, not a good value.
事業者からの返答
Thank you for sharing your feedback with us. We're glad you found our guide to be knowledgeable, accommodating and capable of adding a unique touch to the tour with additional stories about Churchill.
Regarding your point about the comparison between our ticketed tour and the free Yeoman Warder tour at the Tower of London, we understand the distinction you're making but we would contend it's hard to compare a free and ticketed experience, also to compare the stories, across 2 different locations.
However, we understand that a paid guided tour often comes with certain expectations, including a higher level of engagement, storytelling, and immersive experiences. We apologise if our tour didn't fully meet your expectations, our guides always strive to deliver their best, but we also acknowledge that there’s always room to improve!
We appreciate your support and hope that you'll consider giving us another opportunity in the future to deliver you an experience that is reflected in all our other reviews.
Let me show you London
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Lisa_E
June 15, 2023 · via Viator
Excellent. Our guide, Galina was fantastic
Galina is an excellent guide. She is very knowledgeable and passionate. She did a great job of showing the highlights while providing just enough detail. She even went out of her way to help us locate a restaurant after the tour.
事業者からの返答
Many thanks for your review, we're delighted you had such a fabulous time with Galina. If you return to London, we'd love to show more of our amazing city!
LetmeshowyouLondon.com
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Anonymous
April 29, 2023 · via Viator
Amazing Guide!
Galina wa amazing. We had an instant bond. She was clear and very educated about Churchill. Well worth the expense to have someone to talk to about the war rooms. We were rapt. Brava galina!
事業者からの返答
Thank you for your fantastic 5 star review. We're so glad Galina could animate the War Rooms for you, its such a fantastic site but theres almost too much to see!
Let me show you London
J
JaredG
June 29, 2022 · via Viator
A great way to bring Churchill to life.
Marina was outstanding. Incredibly knowledgeable and personable. She brought the museum to life and made a special experience for my family.
事業者からの返答
The War Rooms are fantastic, but potentially quite bewildering, we're glad Marina was able to make it a memorable tour for your family.
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Cynthia_P
May 14, 2022 · via Viator
Wonderful!
Great tour. We learned many details. Our guide Denisa was friendly, knowledgeable and caring. She took care of us from the beginning to ensuring we made the right connection back to our hotel. Bravo!
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Theresa_P
June 4, 2019 · via Viator
Experience Great - Guide Fantastic!
We were only in London for a short time so we picked this particular tour. Our experience was just great. I thoroughly enjoy all tours I've booked to date with Viator, however, my husband is a tougher sell. He prefers to wander on his own which he is first to admit is not the best experience we could have. He's not comfortable in group tours, so our one-on-one with Denisa was planned. She made it a special experience. It was easy, intimate, educational, and thoroughly enjoyable. She expanded our experience with a tour of nearby monuments and it was an unexpected pleasure. We would look for her again when we return to London for a longer visit and more experiences. Thank you, Denisa!
