Very disappointing experience. Our group was around 20 people, and with the traffic, buses, and emergency vehicles, it was nearly impossible to hear the guide unless you were standing right next to her. Your website says headphones are available if guests can’t hear, but none were provided.
The tour also felt rushed, with the guide walking quickly between locations, and there were several moments where our group was walking in the street or crossing in unsafe areas. My partner was nearly hit by a cyclist who had to slam on the brakes.
We eventually left the group for a few minutes because we were frustrated with the pace and inability to hear. Honestly, we would have preferred to simply purchase the Churchill War Rooms tickets ourselves. A microphone/headset system would make a huge difference. Overall, not worth the additional tour cost.
Tour guide was nice and passionate about history, would love to see her equipped with appropriate equipment to hear her.
事業者からの返答
Hi Kristin,
Thank you for sharing your detailed feedback.
We’re pleased to hear you found our guide friendly and passionate about history, but we’re truly sorry that the group size, lack of audio equipment, and pace affected your experience.
We take your safety concerns very seriously and apologise for the difficulties you encountered while walking and crossing the streets. We’ll share your feedback with our team, particularly regarding the use of headsets and ensuring guests can comfortably hear the guide throughout the tour.
Thank you again for your valuable comments.
D
Dana_L
September 10, 2026
Great tour
My husband and myself did this tour back in April 2026 with my two children ages 13 and 8. We loved it! Our tour guide Paul was amazing. We ended up having a private tour since no one else booked at that time.
9
988JohnB
September 8, 2026
Churchill
Tour guide was awesome. So knowledgeable. Only bad thing was it was raining. Not their fault
S
stevetrip89
August 28, 2026
Great Tour
Great tour. Maggie was wonderful and really made the entire trip fun. The War rooms were very interesting. Like walking back in time
L
Lori_Z
August 26, 2026
Lived the self guided...
Lived the self guided tour of the war rooms. Learned an incredible amount of history I was not aware of . This is a must see when we n London
K
KLV3413
August 25, 2026
An Excellent Experience
We enjoyed both the walking tour and the War Rooms. Our guide was extremely knowledgable and communicated well. The War Rooms were fascinating!! We spent 3 hours there. The audio guide helped us catch a "feel" for the War Rooms and what it must have been like during those days. The museum displayed artifacts and information extremely well. In our eyes, this is a "Must See" if you are visiting London!
S
Susanne_S
August 22, 2026
Churchill war rooms, but much more too!
Nathan was such a great tour guide...full on information, not only about Winston Churchill, but about so many other super-interesting historical topics. Highly recommend!
J
jody_M
August 4, 2026
The guided tour part was...
The guided tour part was okay, but we really didnt see much. Winston Churchill’s War Room was worth it!
G
Gina_H
July 21, 2026
A must See!!
Caroline was very informative. I really enjoyed the tour and learned so much about Churchill and history of events. A must do!
D
Donna_C
July 20, 2026
Caroline was lovely!!...
Caroline was lovely!! Very knowledgeable about the war and the statues around town. Also the different buildings what they were for. Seeing the Churchill war rooms was interesting as well.
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