クラクフからのヴィエリチカ塩鉱山ガイド付きツアー（交通機関付き）

Thank you for taking the time to share your feedback with us! We are happy to hear that you thoroughly enjoyed the Wieliczka Salt Mine and found the incredible underground site well worth the trip! It’s also great to know that your hotel pickup was right on time and that our team member was pleasant and punctual. However, we deeply appreciate your candid points regarding the tour leader role, ticket inclusions, and lunch package: Ticket Pricing Transparency: We sincerely apologize for any confusion caused during the booking process. We offer multiple options for our tours—including both transfer-only options (where entry tickets are paid separately on-site) and full-guided package deals. We are currently updating our booking descriptions to ensure the differences between these options are crystal clear so there are no unexpected surprises at pickup. Tour Leader vs. Local Mine Guide: Per official regulations at the Wieliczka Salt Mine, all guests are guided through the underground routes exclusively by official, licensed mine guides. Our Discover Cracow staff accompany you during the journey to manage logistics, schedule times, and keep things running smoothly, but we will make sure our descriptions better clarify their role as transport coordinators/tour leaders rather than the underground tour guides. Lunch Package: We are truly sorry to hear that the lunch option did not meet your expectations. Your feedback is being passed directly to our catering provider so we can review both the quality and value offered to our guests. Thank you again for helping us improve our service. We wish you all the best on your future travels! Kind Regards, Discover Cracow Team

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your visit to the Wieliczka Salt Mine and that our guide’s knowledge helped make the experience even more enjoyable. We also appreciate you highlighting the physical aspects of the tour. The mine involves a lot of walking and stairs, as well as some narrower underground passages, so your advice to pace yourself is very helpful for future visitors. Thank you for choosing us and for sharing such a detailed recommendation. We hope to welcome you again in Krakow! 😊

Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your experience. We would like to clarify a few points, as we believe there may have been a misunderstanding. Our product includes transportation to the Wieliczka Salt Mine and assistance with the visit, while the mine admission is provided according to the booking option selected. We do not intend to mislead our guests regarding ticket prices or available discounts. We take the allegation that our guide provided incorrect information very seriously. If you could contact us directly with your booking number and the date of your visit, we would be happy to investigate exactly what was communicated to you and address the matter with the team. Regarding the senior discount, eligibility and ticket pricing are determined by the Wieliczka Salt Mine, and we are always happy to clarify the applicable rates before booking. We’re sorry that the experience did not meet your expectations, and we appreciate you bringing these concerns to our attention.

Thank you so much for your fantastic review! We’re thrilled to hear that Angelica and our bus guide made your Wieliczka Salt Mine experience so enjoyable. We’ll be sure to share your kind words with them. We’re delighted that you had such a great time and truly appreciate your recommendation. We hope to welcome you again on your next visit to Krakow! 😊

Thank you for your feedback! We’re glad to hear that you found the Wieliczka Salt Mine well worth visiting and that you were happy with your guide. We also appreciate your suggestion regarding combining Wieliczka with Auschwitz. Both are very worthwhile experiences, but they are also quite extensive, and visiting them on separate days can certainly allow for a more relaxed experience. Thank you for choosing us, and we hope to welcome you again in Krakow! 😊

Thank you for sharing your feedback. We’re sorry that some aspects of the tour information were not clear and that this caused frustration. Our apologies if the information regarding the entrance tickets and the meeting point after the Salt Mine visit was not communicated clearly enough. We understand how important it is to have these details explained in advance, and we will review how this information is presented to our guests to make it more transparent. We’re glad to hear that you enjoyed the Wieliczka Salt Mine itself. We appreciate your feedback and hope we can provide a smoother experience on a future visit.

Thank you for taking the time to share your feedback. We’re pleased to hear that you found the Wieliczka Salt Mine fascinating. We’re sorry that you were disappointed not to see some of the areas featured in our photos. The route through the mine can vary, and unfortunately not every chamber shown in promotional materials is necessarily included in every tour. We understand how this can be disappointing, especially when you have specific expectations from the photos. We appreciate your feedback and will take it into consideration when reviewing how we present the tour. We hope that, despite this, you still enjoyed discovering this remarkable underground

Thank you for your feedback and suggestions! We appreciate your idea of making the journey from Krakow to Wieliczka more informative by sharing more about the city and pointing out interesting sights along the way. We’ll certainly take this into consideration. We also agree that the meeting time should be as clear and prominent as possible. We’ll review the information provided to guests to make sure the exact meeting time and location are easier to notice and understand before the tour. Thank you for helping us improve our service and for choosing DiscoverCracow! 😊

Thank you for sharing your experience! We’re delighted to hear that you enjoyed the Wieliczka Salt Mine and especially the incredible salt carvings. They really are one of the highlights of the visit! As one of Poland’s most popular attractions, Wieliczka can certainly feel busy and touristy, particularly during peak periods. Some queues and visitor flow are managed by the mine itself, so unfortunately these aspects are not always within our control. We appreciate your honest feedback and are glad that, despite the crowds, you had a good overall experience. Thank you for choosing us, and we hope to welcome you again in Krakow! 😊