We got a message from the local tour company the afternoon before our Vatican tour that our guide was sick. The next morning the prearranged driver picked us up and took us to the Vatican and an agency staff member met us at the entrance and guided us in. She gave us money for audio guides and left. We ended up doing a ‘self-guided’ tour for the expensive price of a private guided tour - I was just grateful that we were able to visit the Vatican. Our tour earlier this week to the Colosseum was cancelled (also the day before the tour) by another local agency because of a shortage of guides. We’ve been extremely disappointed with Viator because you are ultimately responsible for these problems. On our next trip we’ll definitely choose a different travel company.
事業者からの返答
Dear customer, regarding our guide, we explained that she was sick and asked you if you wanted to still have the visit. And you accepted so we thought it was fine.
Also, we apologize for your experience but if you are complaining about Viator's service and not our agency we kindly ask you to remove this review from here (since it damages only the agency), while for the Colosseum visit we are not responsible for that since you did not book it with us but with another agency. Thank you for the understanding!
K
Kayley M
September 7, 2021 · via Tripadvisor
Highly recommend this tour!
Amazing experience! My group of fiends and I had the best time and were so pleased with the entire experience from start to finish.
事業者からの返答
Your enthusiasm make us cheerful! Thank you and ARRIVEDERCI :D
N
nll222015
September 7, 2021 · via Tripadvisor
A Must Do!
Really knowledgable tour guide. Made the tour really interesting and answered all questions. Will certainly be recommending to people visiting Rome.
事業者からの返答
"Rome, a lifetime is not enough" :) our guides help to make it possible! Grazie so much, hope to see you in Rome again
R
rochellel745
September 7, 2021 · via Tripadvisor
Highly recommended
I had a brilliant day exploring Rome. The tour was very informative and the guide was very knowledgeable.
Booking the tour was quick and easy. They made sure everything went smoothly.
事業者からの返答
It is our priority to make sure everything is as smoothly as possible :) thank you so much!!
7
790georgiel
September 6, 2021 · via Tripadvisor
Amazing experience!
We all had such a brilliant day exploring Rome with our incredible tour guide!
I can’t recommend the company enough. Everything went smoothly and we left feeling informed and prepared to see the rest of Rome…
事業者からの返答
Dear Georgie, we are amazed to know you had a great time!! Hope to see you soon again :)
6
685fabriziol
February 23, 2020 · via Tripadvisor
visit to Vatican museums, Sistine Chapel with Raphael tapestries
Interesting visit with the guide Monica very prepared, nice and helpful.
Welcoming in the agency was great.
Entrance to museums very fast and easy
1人が参考になったと回答
事業者からの返答
Dear max, we are amazed to know you had a great time!! Hope to see you soon again
G
Germanatheart
January 7, 2020 · via Tripadvisor
Worth it!
The meeting point for us was at the small travel agency just a couple blocks from the Vatican. We arrived 40 minutes before our tour was supposed to start on a very chilly Saturday morning. When our taxi dropped us at the door we were worried we were in the wrong location. The lights were off, and there was no one on the street. We wondered around the corner to find a coffee shop and decided to grab some pastries and warm up. We found our way back and around 7:20 we saw a man walking towards us. He let us in and shortly our tour guide Roberto showed. The other family who was scheduled was a no show so we ended up with a completely private tour! Roberto reminded us of George Clooney. He was very knowledgeable and had much charisma. On our walk to the Vatican he was pointing out the extremely long line that was rapidly forming and assured us that we would not have to wait. He was a gem and honestly it was worth every Penney to skip the line and have a knowledgeable guide lead the way. Starting at 7:30 was perfect because we ended around 11:30 and by the time we were actually out (after our photoshoot) it made perfect timing to find a spot for lunch!
事業者からの返答
we are amazed to know you had a great time!! Hope to see you soon again
