Not worth it; Just book the tickets yourself and get an Uber out to Versailles
This was seriously overpriced. All they did was provide a ride to Versailles and back, so the margin they collected, on top of me just booking a Versailles entry ticket myself, was ridiculous. Perhaps I should have guessed this might be the case since the description said it would be an audio guide via mobile app, not a proper tour guide. But I hoped that we'd at least hear some context about the palace, maybe even some of the history behind it, during the ride there. Instead we got nothing. Not only that, but the ride back was very uncomfortable: the bus was extremely hot and the air conditioning seemed like it was barely on. Also, on the day we went, many things at Versailles were closed (that alone was a bit frustrating), but it meant that we didn't need the full four hours. So we basically were stuck there, waiting for a return ride. I would have been better off getting tickets myself and arranging an Uber there. Then we could have left at our leisure (and likely had better air conditioning and comfort on the way back) and saved a lot of money. Instead, we had to kill time at Versailles, and the only place for resting and waiting that was semi-comfortable were benches in the garden (some were out of the sunlight), which required walking around in the scorching sun. When we returned to meet the hostess and get a ride back, we also had to wait in the scorching sun. The hostess offered shade by way of standing in the shadow of the statue of Louis XIV on horseback, except there was already a significant crowd there and no actual shade to be had.
N
nevelyh
July 1, 2026
Tour guide was excellent!
This tour was worth booking. Hugo was an excellent tour guide. Very accommodating, knowledgeable, and willing to answer question or explain in more detail if needed. Highly recommend.
事業者からの返答
Dear traveler,
Thank you very much for your comment!
We’re delighted to know that Hugo made memorable your visit to Versailles! And we’re glad that you would recommend this tour to anyone visiting France!
We look forward to welcoming you again in the future!
Kind regards,
Extime Travel (formerly Paris City Vision)
S
Susan_M
May 25, 2026
Underwhelming
Instructions for the tour's pick up did not clearly mention that you're looking for someone in a red vest who will pop up in front of the cited address, pulling a plastic crate on wheels with a banner. Our 10:00 tour start time meant showing up by 9:30 but not getting admission to Versailles until the 11:30 slot ... after waiting in the sun for over 40 minutes in 30 degree temps. The crowds were huge, shoulder to shoulder sheeple passing through the castle's rooms. When we'd had enough looking at the back of people's heads, we texted the 'host' who one of the stated benefits of our $280Cdn ticket. We asked whether we could catch an earlier bus back to the city and when we FINALLY got a reply, raced to the pick up spot before the new target time s/he provided but there was no red-vest clad staffer and no bus. We ubered back to the ciity and will not book through this company again.
事業者からの返答
Dear Susan,
Thank you for your message.
We are sorry that your experience did not meet your expectations. Unfortunately, there are aspects that are beyond our control, such as weather conditions or the number of visitors at the palace. Please note that the Palace of Versailles is one of the most visited monuments in the Paris area, so visitor numbers are higher during the high season, especially in the morning, as indicated on your voucher.
We apologize for the inconvenience caused and invite you to contact our customer service, providing your name and booking date, so we can review what happened in more detail.
Kind regards,
Extime Travel (formerly Paris City Vision)
S
sergiofl85
May 24, 2026
Versailles, a place where wealth was located.
the place is impressive, wealth everywhere, total opulence. I used the audio guide but it does not serve as a good guide for the place, the facilities are not well related to the explanations, it is hard to get oriented. The details it provides are good.
事業者からの返答
Hola Sergio,
Muchas gracias por tu comentario.
Nos alegra saber que disfrutaste de la visita y que te gustó el palacio. Realmente es espectacular. En cuanto a la audioguia, lamentablemente no somos nosotros quienes lo gestionamos, por lo que te invitamos a escribir al Palacio de Versalles para que puedas dar las opiniones que consideres.
Esperamos volver a verte pronto.
Saludos,
Extime Travel (anteriormente Paris City Vision)
G
G5294APguillermog
September 12, 2025
Nice experience!
Very nice place and service, this was te unique available option for this tour and we are very gratefull that we found it. 10/10!
事業者からの返答
Thank you so much for your kind words! We’re delighted you enjoyed the place and our service. It’s wonderful to know we could provide the right option for your tour, and we truly appreciate your recommendation.
Kind Regards,
D
DANIEL_C
July 21, 2025
Improved design and organization.
1) They ask for punctuality, but the bus left half an hour later than planned.
2) You had to download an app (free in Apple Store) that served as an audio guide. Getting her off the bus, without wifi, wasn't easy.
3) Arriving (late) in Versailles, we were placed in the wrong queue. After we figured it out, we went in an hour late.
4) They did not change the pickup time, so we had 2 1/2 hours to see the palace and gardens: impossible. We saw (quickly) half the palace and almost nothing of the fountains and gardens.
5) Again, the customers were punctual, but the bus left another half hour late to return.
NOT RECOMMENDED.
事業者からの返答
Estimado Daniel,
Gracias por tomarse el tiempo de compartir su experiencia con nosotros.
Lamentamos sinceramente que el desarrollo de la excursión no haya estado a la altura de sus expectativas. Entendemos perfectamente su frustración ante los retrasos tanto en la salida como en el regreso, así como el impacto que esto tuvo en el tiempo disponible para disfrutar plenamente de Versalles.
También tomamos nota de las dificultades relacionadas con la descarga de la audioguía y con la gestión del acceso al palacio. Su comentario es muy valioso y nos ayuda a identificar puntos clave que debemos mejorar con urgencia, especialmente en términos de organización, puntualidad y claridad en las instrucciones.
Nos disculpamos sinceramente por los inconvenientes sufridos. Estamos revisando estos aspectos con nuestro equipo y nuestros socios para evitar que situaciones similares vuelvan a ocurrir.
Le agradecemos nuevamente su honestidad y esperamos que nos brinde la oportunidad de ofrecerle una experiencia mucho más satisfactoria en el futuro.
Atentamente,
C
Cibele_P
April 29, 2025
This is not a tour , just...
This is not a tour , just a transportation/ticket service. The place is beautiful but if you are looking for some guided experience this tour is not it . It is also very rushed
事業者からの返答
Dear Cibele,
Thank you for taking the time to share your feedback. We’re glad you found the destination beautiful, but we’re sorry to hear that the experience didn’t match your expectations in terms of guidance and pacing.
It’s important to note that the option you selected includes transportation and an audio guide, not a live guided tour. We do offer fully guided options as well, which provide a more in-depth experience with a professional guide throughout. It appears that the audio-guided version was chosen at the time of booking.
We appreciate your comments regarding the pace of the visit and will take them into consideration as we continue to improve our services. Thank you again for your feedback, it helps us better serve all our guests.
Best regards,
M
Michelle_F
June 5, 2024
Terrible experience
Very disorganized we were supposed to leave at 11am we didn’t leave until 11:40 didn’t get there till 12:30 told we had to be back at the bus at 2:50- not very much time to see any thing - get back at 2:50 no bus anywhere - finally find the rude tour person the bus will be late we waited in the hot sun 40 minutes - worst experience I’d give a zero if possible
S
susie_c
May 13, 2024
Hallfday trip to Versailles
The coach was great with a friendly driver and a great guide who gave very concise info regarding times, pick up point etc. The Palace itself is exquisitely beautiful. But......the audio guide was useless. I downloaded the app and plugged in my headphones but got very little help from the staff as to how to use the guide??? A list of numbers come up on the guide but these did not correspond to the actual areas in the Palace. I was lost.
U
U2555ANandreag
May 3, 2024
Bad experience
We take the Versailles tour, time 11.00am to 1450pm. We left more than half an hour late waiting in the cold on the street. On the way back we arrived at the place where the bus should be and there wasn't one, they left the entire group stranded and told us that there was a train in the town. Other tourists had to take an Uber to avoid missing their flight back to their country. Not very serious. I don't recommend them.
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