We waited 25 minutes. Driver never showed up. Had to take a taxi which was only 40 euros. Taxi driver was very good. Very helpful with luggage.
事業者からの返答
We’re sorry for the inconvenience, James. Your driver was waiting at Piazzale Roma and tried calling and messaging, but unfortunately, no response was received. This service was considere passenger no show
Regards,
F
Felix_C
February 15, 2026 · via Viator
Excellent service!...
Excellent service! Stefano, our driver was awesome! We had a 4AM pickup and it was super smooth experience. Will use them again!
事業者からの返答
Thank you for your kind review! We’re delighted Stefano provided excellent service and a smooth early-morning pickup. We look forward to assist you with future trips worldwide
Laura- Rhomtrip.com
J
JoAnne_W
July 14, 2025 · via Viator
Reliable and helpful.
Our driver was on time for pickup, delivered to our destination on time. Helping with bags and directions at airport.
事業者からの返答
Thank you! We're glad our driver was punctual and helpful with your bags and directions. We appreciate your feedback! We hope to assist you with future trips worldwide
Laura- Rhomtrip.com
S
Sharon_L
May 20, 2025 · via Viator
Great driver and vehicle, but way overpriced
Eddie our driver was great, showed up on time and found us quickly. Our only complaint is that when we shared with the hotel our cost for this transportation, they said we were taken advantage of, as the airport is only 15 min away and we paid 2 times what a typical cab would be (which we could have gotten from the same location). I don't mind paying a little more for an assurance a driver will be there, but it appears we were really duped. Live and learn.
事業者からの返答
Thank you for your feedback! We're glad Eddie provided great service. Our service is different from a cab: no lines, meet & greet service, pick up sign, English speaking and professional drivers
We hope to assist you with future trips worldwide.
Laura- Rhomtrip.com
S
Shelley_P
August 2, 2024 · via Viator
Reliable and pleasant
On time at agreed upon spot. Good to be able to count on Viator services. Nice driver, nice car. Thank you!
事業者からの返答
Thank you Shelley! We're pleased you enjoyed our punctual service, nice driver, and car. We appreciate your trust in our company and look forward to serving you again!
Laura- Rhomtrip.com
J
Jill_S
May 5, 2024 · via Viator
Venice transport
Arrived early! (Before the 5:30 am meet time!) Very professional! Van was clean and no issues! I recommend!!!!!
事業者からの返答
Dear Jill, thank you for your kind words and recommendation! We strive to provide excellent service. Looking forward to serving you again. Regards,
Laura- Rhomtrip.com
P
Paul_M
October 15, 2023 · via Viator
Jolly on the spot.
Jolly on the spot. Couldn’t be more helpful. He also gave us a heads up on the airport and where to go, etc.
事業者からの返答
Dear Paul, thank you for your positive feedback! We're delighted to hear about your excellent experience with our service. We hope to assist you for future trips worldwide. Please visit our website RhomTrip.com
Regards,
A
Anonymous
May 25, 2023 · via Viator
Car I mean van ride from Venice to Marco Polo airport
The driver was very friendly. A few comments, when it is represented that a business car with a picture of a limousine is what has been reserved, it is anticipated that is the vehicle for the drive to the airport, not a van, even if a Mercedes van. secondly Viator should provide the vehicles license # and the cell phone for the driver so the passenger(s) can coordinate instead of wondering if they are in the correct place for the pick up. Otherwise the ride was pleasant.
事業者からの返答
Hello! thank you for leaving your feedback on the services provided in Venice. This helps
other travelers when they need to choose from different suppliers.
We hope to assist you for future trips worldwide. Please visit our website RhomTrip.com
Regards.
D
Derrick_S
July 22, 2022 · via Viator
Prompt service
As soon as you booked, they send a message to confirm your booking and ask for your pickup time. My pickup was at 945a and I was downstairs to check out of my hotel at 930a, thinking I would wait for them outside. But to my surprise, the front desk told me that they were already there waiting for me. So thumbs up to them. Other than that, it was a nice car and an easy rife to the airport. I'd book again.
事業者からの返答
Hi Derrick! Thank you for leaving your feedback on the services provided in Venice. This helps other travelers when they need to choose from different suppliers. We hope to see you soon at any of our destinations worldwide!!!
Regards, Javier.
J
Jamerkins
October 13, 2019 · via Viator
Professional service
Professional service from Antonio our driver. On time, friendly and fast. Just know that you need to make sure you get to Piazzale Roma from your hotel to get your ride in Venice. This car cannot pick you up from your hotel 😉
事業者からの返答
Thank you for leaving your feedback for the services provided. This helps other travellers when they need to choose from different suppliers. We hope to see you soon at any of our destinations.