It was “rebooked” to a different date and time at last minute. The tour operator gave me one time and Viator tickets said another time.
Confusing and messed up our schedule as we had to arrive at both times. We wanted the earliest time to avoid the crowds, unfortunately we ended up with an afternoon tour. VERY crowded…
On a brighter note our guide was great.
F
franbC3470EP
October 1, 2026 · via Tripadvisor
Excellent tour
Excellent experience! Our tour guide Angelo was passionate and engaging throughout the tour. This was a very informative and enjoyable day. I would highly recommend it.
C
Constance_S
September 28, 2026 · via Viator
Skip the Museum
Our guide provided too much in depth analysis of a few paintings for the tour and skipped many rooms and pieces of art. We skipped the Medici room all together. We think it would have been better to have more of an overview and less talk about tiny details.
事業者からの返答
Dear Constance_S,
We sincerely apologize that the tour did not meet your expectations. We understand your disappointment with the balance between in-depth explanations and the opportunity to see more of the museum, and we truly appreciate you sharing this feedback with us.
G
GEORGE_W
September 27, 2026 · via Viator
The guide was amazing. ...
The guide was amazing. But the crowds were oppressive. I would avoid the Uffizi and Florence in general between May and October.
A
A9069YBpatriciaj
September 27, 2026 · via Tripadvisor
Knowledge growth
Sarah was amazing guide. She was interesting and drew comparisons and contrast!
A
Ansa_Z
September 24, 2026 · via Viator
Uffizzi
Your really helped focus on the main paintings and understand them. Our guide Stefanie was very well informed . He patiently explained all the art and also gave us some fun stories
L
lgkcpa79
September 23, 2026 · via Viator
Wonderful visit
Angela was a wonderful guide. I got so much more out of my visit because she shared her extensive knowledge about the art we were seeing. Very personable and knowledgeable. I would definitely book another tour with her.
F
Francesca_A
September 21, 2026 · via Viator
Paulina was wonderful!
Paulina was a spectacular guide! She was very engaging and informative. She answered all of our questions and gave us the perfect look into history through the artworks we were viewing. She was very sweet and smiled the whole time.
We very much enjoyed the tour and would highly recommend her.
P
Paul_G
September 21, 2026 · via Viator
VIator missed the mark
Our luggage was left in Amsterdam and did not arrive for two days. We went to the airport to pick it up and was delayed due to customs, which caused us to miss our Uffizi tour appointment time. VIator would not rebook us or refund us. I would gladly change my review if I get rebooked or received a refund!
事業者からの返答
Dear Paul_G,
We are truly sorry to hear about what happened with your luggage. We completely understand how stressful and upsetting it must have been to have your luggage delayed and then miss your Uffizi tour because of the additional customs delay.
We understand that these circumstances are beyond your control. However as the tickets were purchased in your names, we are unable to cancel or change as per venue's regulations.
We completely understand your disappointment and are genuinely sorry that this situation affected your experience. We would recommend contacting your travel insurance provider, as they may be able to assist with the costs resulting from the luggage delay and the missed tour.
Please accept our sincere apologies, and we hope the rest of your trip was a much more enjoyable experience.
C
Camp_C
September 20, 2026 · via Viator
Great Tour Guide!!
Our tour guide was amazing! She was local and very knowledgable. Knowing about each art made the experience way more enjoyable.
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