Fabulous if crowded gallery, rather chaotic arrangements by the vendor.
Uffizi gallery is an excellent visit, with multiple standout world famous sculptures and paintings. The gallery was very crowded indeed, which sometimes made it hard to properly appreciate.
Ticketing arrangements were somewhat chaotic - our time was re-arranged by phone, supposedly due to a strike at the Accademia, a totally different venue. Vouchers were not re-issued to reflect this. The voucher exchange point is given as the Piazza Uffizi which is a large square, and it is not clear who or where to meet, and the supplier - EU Tours - did not answer the phone number given.
This eventually got sorted out by Tripadvisor, who were very helpful indeed.
事業者からの返答
Thank you for sharing your feedback. We’re glad Tripadvisor was able to assist you. The meeting point is in a public area and is clearly indicated in the booking information. We’re sorry to hear it was difficult to locate. Our office did not receive a call from you during the visit, so unfortunately we weren’t aware that you needed assistance. We’ll review how we communicate any schedule changes to help avoid confusion.
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Pamela_V
September 9, 2026 · via Viator
Many problems with tour company
First, they changed the time due to problems with the AC (?) and there was no support when I was trying to confirm the change. Confusion between what Viator was saying and the tour company. Showed up at the earlier time and had to wait. Rude person who handed us our tickets. Download of audio did not work. Forced to buy the museum’s audio guide. Very bad experience. I’m sure Viator will not allow this to be posted. I’ve asked for a refund. We were all looking forward to this visit and are extremely disappointed.
事業者からの返答
The entry time was changed because the Uffizi Gallery experienced operational problems with its air-conditioning system, which was outside our control. We apologize for the confusion surrounding the updated time and for the conduct you described when collecting your tickets, as this does not reflect the service we aim to provide.
We are also sorry that you experienced difficulty downloading the included audio guide. Our team is investigating both the communication and technical issues. Please note that Viator manages the publication of reviews independently, and we will respond to your refund request through the appropriate booking channel.
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Daydream15258625648
July 24, 2026 · via Tripadvisor
5 start service
An absolute 5-star service. Efficient entry, friendly staff, and the freedom to lose yourself in hours of jaw-dropping history and art.
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Vacation26525803975
July 19, 2026 · via Tripadvisor
Great service and friendly host
Excellent organization. Clear instructions, zero waiting around, and absolute masterpieces waiting just inside the doors.The host was very helpful and the priority access worked perfectly.
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Carolyn_A
July 17, 2026 · via Viator
Bust on connecting to audio guide
The wifi (and data access via our phones) wasn’t strong enough to get the accompanying audio tour in the museum. So unfortunately we really only paid for entry access. Would have been nice to have access to the audio guide as we walked through.
事業者からの返答
> Thank you for your feedback. The audio guide requires an internet connection, as stated in the product details. We appreciate your comments and will continue improving our service.
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shuanb2026
July 1, 2026 · via Tripadvisor
Took money & no tickets provided & no answer to refund enquiry
We booked via TripAdvisor for 16:00 timed entry on 30th June 26. That morning, for reason given that the museum's aircon had broken, the museum was closed. So we asked for a refund, still waiting for an answer...rubbish service...I'll be taking this matter up via PayPal...if I get no response within the week....didn't go to the museam....a real disappointment.
事業者からの返答
The museum was unexpectedly closed on your visit date due to an air conditioning issue, which was beyond our control.
Your refund is being processed through the booking platform. Thank you for your patience as they complete the review
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Navigator16806781865
June 21, 2026 · via Tripadvisor
Perfect coordination
Perfect coordination. Our slot was for 10:00 AM, we met the host at 9:45, and by 10:05 we were already looking at beautiful Renaissance sculptures
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Vacation66238860953
June 6, 2026 · via Tripadvisor
Well planned day
I showed up at Uffizi Gallery not expecting much, but skipping the line instantly made the day easier.💫💫
The audio guide actually kept me engaged—I found myself stopping more instead of just passing by.
In the end, I left feeling like I really experienced the place, not just visited it.
D
Dream60243631918
May 30, 2026 · via Tripadvisor
A smooth entry
The line outside looked exhausting, especially in the heat.
Once inside, it still gets busy, but at least you’re already in and can take breaks between rooms. We didn’t feel rushed, which we appreciated.
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GoPlaces55011481611
May 21, 2026 · via Tripadvisor
Everything was perfect
I arrived a bit early, met the host, and everything was straightforward.
Inside, I didn’t follow a strict plan. I just moved from room to room, stopping when something caught my attention. That made the experience feel more relaxed.
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