I made the booking online through the company directly. The booking form did not provide a space to add flight details. Immediately after I paid for the booking, I emailed the operator and advised them of the flight arrival time and the flight number. After a few days of not receiving a response and concerned as I was travelling the next day I emailed them again with the details asking them to confirm that they had received my email. I arrived at cdg with all my luggage and my family intoe with no driver to be seen. I had paid extra for a driver to come into the airport and hold my name on a sign. There was no one there. We walked around we asked a lot of different people and still nothing. Luckily there was a nice French man there who offered us his phone and we called the company directly. The company advised that the reason that they didn't show is because they didn't know what flight I was on. This showed me that there was no organisation as I had sent two previous emails that had no response. Additionally, the booking had a time on it but yet they still did not honour it and used the excuse that they didn't know what flight number I was on. I waited in the airport for another 15 minutes before they arrived in total i waited at the airport for over an hour after we exited customs. When thr driver arrived he took the luggage put it in the van and drove us to our destination. He did not know which way he was going. Hetook us down roads which were closed. He didn't use GPS. We went the long way he took forever to get there he was distracted on his phone taking calls constantly. We almost had an accident because he was so absent minded on the road. My youngest son was complaining and crying that he was so thirsty and wanting water. The cold bottle of water that is advertised to be offered as part of the Service was never offered, despite a young child crying so much for some water. Overall it was a very bad experience. I do not recommend this company. I suggest you get an Uber, it will also be much cheaper.
hello - It appears that you have posted your review to the wrong supplier . The reason we believe this is that you are mentioning an advertised "free bottle of water " which is not a service we offer . May i ask you to post the review to the correct supplier and contact them directly . Thank you
