Our guide was excellent and very helpful. I even needed something at a local shop and he went in with and explained to them what I was looking for
事業者からの返答
Dear Maureen,
Thank you so much for your glowing review! We are delighted to hear that your driver went above and beyond to assist you at the local shop. Providing thoughtful, helpful service is always our goal, and we look forward to assisting you again on your next visit!
L
Lori_G
September 19, 2026
Highly Recommend
This was our first trip to Paris and the door to door service from the airport to our Airbnb was spot on. There was great communication between the driver and us with this roundtrip service. If you don't want to worry about getting where you need to by I would highly recommend this. It takes the guess work our of your travel.
事業者からの返答
Thank you so much for your wonderful review! 😊 We’re delighted to hear that your first trip to Paris started smoothly and that you enjoyed our door-to-door service. It’s great to know that the communication with your driver made your roundtrip transfer stress-free and convenient. Your recommendation means a lot to us! We hope to have the pleasure of welcoming you back to Paris in the future. 🇫🇷✨
C
Carolyn_E
August 25, 2026
Paris Pickup
This was a Transfer from Paris Airport. Driver was on-time , courteous and professional. He spoke no English and could not provide any information during the drive to the Hotel.
事業者からの返答
Thank you for your feedback! We’re pleased to hear that your driver was on time, courteous, and professional. We’re sorry that the language barrier meant he was unable to provide information during the journey. We appreciate your feedback and will take it into consideration as we continue improving our service. We hope to have the pleasure of welcoming you again on your next visit to Paris!
S
Sandy_S
August 15, 2026
Highly Recommended
Good clean vehicle and good driver who pointed out landmarks along the way. Good service. We highly recommend.
事業者からの返答
Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed the clean vehicle, professional service, and helpful recommendations from your driver. We truly appreciate your recommendation and hope to have the pleasure of welcoming you again on your next visit to Paris!
C
Chris_S
August 12, 2026
Not A Professional Airport Transfer Company
Paid $405.60 for round trip transfer from CDG to Paris. This is not a professional airport transport company. They don’t own any vehicles. They charge you double/triple to order a uber or taxi that you can do it on your own on the app.
Our experience: The company promised to monitor the flight and adjust pick up time accordingly, as all professional airport transport companies do. Our departure flight on 8/12 at 1:55pm was cancelled in the middle of the night around 3:45 am. We were rebooked for the next day (8/13). I tried to call them multiple times first thing in the morning to make sure they saw that our flight on 8/12 was cancelled. But no one answered the multiple phone calls. I texted them at the number provided, he/she waited until 40 minutes before pick up time to text back and say it is too late to change the pick up, the trip is already over (FYI, at the time of receiving his/her text, no vehicle showed up at the house yet). Then 15 minutes later, a taxi van showed up (about the amount of wait time to order a taxi on uber or G7). When asked he/she if they will honor the booking, he/she replied was that we will need to pay a “special discounted” rate of €90 for rebooking. The average uber black van from Paris to CDG is around €80 when prebook for mid-day at 10:00 am (may be higher during rush hours). You can cancel up the uber up to one hour without a fee. If cancel within one hour, you pay a small cancellation fee, not over $200. So needless to say, we booked an uber van for tomorrow.
I fly internationally a lot, this is the first time I ran into a fake “airport transport” company on Viator. We flew into London last week, booked our London airport transfer also via Viator. Our London flight caught a tailwind and we were 50 minutes early. Our London airport transfer company monitored the flight as promised, their driver was waiting for us when we arrived. Also, the taxi van they ordered/sent did not have enough room for 6 people, 6 checked luggages and 6 personal items as we requested and paid for. So even if our flight was not cancelled, there is no way Al of us would fit. You can make your own conclusions, but I will never use this “company”/individual again.
T
Trudie_P
July 21, 2026
Airport transfer supreme
Service was very good with communication and scheduling. Firman, our driver, was on time and provided a personalized tour as we drove into the city. He was exceptionally knowledgeable and polite.
事業者からの返答
Dear Trudie,
Thank you for your wonderful feedback. We are delighted that you enjoyed your transfer with Firman. He will be very pleased to hear your kind words. Providing punctual, professional service with a personal touch is exactly what we strive for. We look forward to serving you again in the future!
K
kcwbrown
July 12, 2026
Driver’s communication...
Driver’s communication with us was excellent. He sent a picture of his direct location. Car was as a little small for our luggage, but he made it fit.
事業者からの返答
Thank you so much for your fantastic review and recommendation!We are delighted to hear that you experienced great communication from the very start and that your driver arrived quickly. Providing a smooth, stress-free ride is always our top priority, and it is wonderful to know we hit the mark for you.I will be sure to share your kind words with your driver and our coordination team.Thank you for choosing us for your travels, and we look forward to welcoming you back for another smooth journey in the future!
J
judyhG9771OE
July 11, 2026
Terrible experience
Our driver didn’t meet us. We had a 90 minutes wait through immigration and the driver supposedly left figuring we weren’t there. Had to take an Uber to our place. Requesting a refund
事業者からの返答
Dear Customer,
We are very sorry to hear about the inconvenience you experienced and we sincerely apologize for the situation.
We would like to investigate what happened and find the best possible solution, including reviewing your refund request. Could you please provide us with your booking reference number? Once we receive your booking details, we will check the service information with our team and work to resolve this matter as quickly as possible.
Thank you for your cooperation, and we look forward to assisting you.
Kind regards,
Comfort Cars
L
LeeAnn_C
July 9, 2026
Paris
Our driver was very prompt. His vehicle was very clean and accommodated all 6 of us and luggage. He was very friendly and kind, and even gave us interesting information about Paris. We were happy to have Vito on our return to airport
事業者からの返答
Thank you very much for your wonderful review!
We’re delighted to hear that Vito provided you with a smooth and comfortable transfer experience. We’re happy that the vehicle was clean, spacious enough for your group and luggage, and that his friendly service and helpful information made your journey even more enjoyable.
We truly appreciate your kind words and are grateful that you chose Comfort Cars for both your arrival and return airport transfers. We will be happy to welcome you again on your next visit to Paris!
Kind regards,
Comfort Cars
M
Mary_W
June 21, 2026
Round trip transfer from/to Airport
No issues, smooth pick up and drop off at airport. The driver was on time both ways and communication was very good.
事業者からの返答
Thank you for choosing our service. We’re glad everything went smoothly and that our driver was punctual for both transfers. We appreciate your kind words and look forward to serving you again.
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