SpeeBoatツアーウィットシュノーケリングインカンクン-自分でボートを運転

Dear customer, Thank you for sharing your feedback. We completely understand your concern regarding the dock fee, and we sincerely apologize if this may have caused any confusion. We would like to clarify that this fee is not a hidden or surprise charge. It is clearly specified from the beginning in the “included / not included” section within the tour information. This fee corresponds to an official charge established by the marina and port authorities, and therefore it is not directly controlled by our operation. Our goal is always to provide transparent information and avoid any misunderstandings, which is why this concept is made visible prior to confirming the reservation. Please feel free to reach out if you have any further questions or need additional clarification. Kind regards.

Good evening, dear customer. We sincerely appreciate your comments, as we always see them as an opportunity to improve our processes and services. Thank you very much for taking the time to share your feedback with us. We would like to clarify that our dock fee and coral conservation fee are not hidden charges. These fees are clearly stated in the “Included and Not Included” section, as well as on your ticket. We wish you an excellent day and truly appreciate you sharing your comments with us. Kind regards, One Click to Cancún

Dear Customer, Thank you for taking the time to share your feedback. We regret to learn that your experience did not meet your expectations; however, we would like to clarify several important points regarding the Speedboat Tour. From the moment of purchase, this activity is clearly described as a shared speedboat experience, where guests drive the boat accompanied. At no point does our tour description, itinerary, or rates indicate that the activity is operated individually or privately. We do not offer single-person operation or individual rates for this activity, and this information is consistently stated across our platforms. Our staff communicated this information to you prior to the date of the activity in an effort to avoid any misunderstanding. Even in cases where a guest wishes to participate alone, the service is still charged as a two-person activity for safety reasons. Nevertheless, this situation does not apply to your reservation. It is also important to clarify that you chose to leave the marina before starting the activity and did not participate in the experience, despite the service being available as originally offered. We always strive to provide transparent information and to deliver exactly what is advertised. For this reason, we respectfully disagree with the statement that the service was misrepresented. Our intention remains to clarify the situation and to address concerns in a calm and reasonable manner. We appreciate your understanding. Kind regards, Customer Service Team

Dear customer, We sincerely appreciate your comments, which we consider a valuable opportunity to continue improving our services. Regarding competitors, we are not aware of the prices they may offer; however, we can assure you that we provide some of the most competitive rates in the market, always supported by the quality and professionalism of our service. Likewise, we do not have precise information on how other companies manage their dock fees. On the other hand, regarding the snorkel you mentioned, as a company we have decided not to provide them permanently. This decision was made after an analysis conducted several years ago, in which we identified that many snorkels were improperly discarded, often ending up on beaches and contributing to the pollution of our marine ecosystem. For this reason, our procedure is to collect and properly dispose of the snorkels used by our guests, as part of our commitment to environmental protection. We appreciate your feedback once again and remain at your disposal for any additional questions or comments. Kind regards, Abel Martínez Aguilar One Click To Cancun