Our flight was late and the guide called to confirm out attendance. I told him we would most likely miss the time and was there anything he could do. He kept stressing that we could not cancel (definitely a language problem). I said I understood, but asked if we could rebook to another time, etc. He said no without an ounce of empathy.
B
Brittany_L
May 28, 2026 · via Viator
Unhappy
Despite having multiple confirmation emails and a call from them the night before confirming out time - when we got to the ticket counter, we were told that put tickets where for later than what was emailed and verbally told to us. They basically told us too bad and you can take the tickets or cancel. We were a part of a tour and it threw off the entire group causing many unhappy participants. Buyer Beware - the time they give you may be switched with zero notice
事業者からの返答
🥲
F
FarAway29499901540
June 28, 2025 · via Tripadvisor
Helpful
We booked skip the line tickets only but this operator gives us with tickets included host and few guidelines its really helpful, thank you
事業者からの返答
thank you ☺️
R
RAQUEL_M
June 11, 2025 · via Viator
A disaster
A disaster the first time I hired something they hired and the last time
On June 9th the Vatican and Sistine Chapel were closed and they charge a few tickets without any problem.. they do not warn that we are not going to the meeting point and above all the Royal Agency was closed
It's not like that to play with money and especially the time and illusions of customers
Very bad everything
事業者からの返答
We are sorry, we was informed but you didn’t respond
Thank you
Romeの類似ツアーを比較
最安値: Skip the Line : バチカン美術館&システィーナ礼拝堂ファストトラックチケット — $19