到着時に空港でバリSIMカードとeSIMを受取

Avoid XL Axiata at all costs if you are visiting Indonesia. ​I purchased their official tourist eSIM ahead of my trip to Bali. Result: absolutely zero network connection ("No service") from the moment I arrived. ​Their customer service is an absolute joke: They systematically push you into an endless loop with their automated bot "Maya", which is completely useless, cannot handle foreign tourist profile blockages, and solves absolutely nothing. ​Emails are only answered with generic automated templates, closing tickets without a single human ever actually looking at or resolving the issue. ​You pay for a service, they register your personal passport and IMEI, and then completely ghost you, leaving you stranded in a foreign country without cellular connectivity, maps, or basic safety access. Do not waste a single cent on XL Axiata. Buy an international eSIM online or grab any other carrier SIM. XL is a complete waste of time, money, and nerves.

Just landed in Bali after a long flight from Australia and was dreading the whole SIM card hassle. International roaming rates in Indonesia are extortionate, so I’d booked this service in advance. The team met me right outside arrivals – super easy to spot. Nauval helped me with everything: registered my IMEI, popped in the physical SIM, and I had 17GB of data working in minutes. No queues, no stress, just straight online to message my family I’d arrived safely. Perfect start to my solo trip! Highly recommend. 😊

My partner and I knew international roaming rates in Indonesia can be extortionate before we even flew out. We decided to skip the expense with this convenient SIM or eSIM package, which includes a 17GB data package with 30 days’ extendable validity. It’s so much easier to simply meet the team at the airport so that they can help you register your IMEI (an essential requirement when using an overseas phone with local providers in Indonesia), install the SIM or eSIM, and get online. Kiki at the counter was an absolute gem and very patient with both of our phones. We had data for navigating Ubud before we even called our taxi

We flew into Bali for our honeymoon and didn’t want to waste a second dealing with phone stuff. This service was a game-changer. Kiki was waiting with a big smile, guided us through the whole process, and got both our eSIMs activated on the spot. The 17GB package for 30 days is excellent value, especially since we were sharing photos and using maps non-stop. Skipped those crazy roaming charges completely. Everything felt personal and efficient – best decision we made before flying ❤️

Travelling with two kids and my husband, the last thing I needed was phone drama at the airport. This service made it so simple. Andra met us promptly, handled all the IMEI registrations for our phones, and installed the eSIMs while we grabbed our luggage. Within 10 minutes we were all connected with plenty of data for navigation, food recommendations, and keeping in touch back home. The 30-day validity is super convenient too. Saved us so much hassle and money – thank you!

First time in Bali as a solo traveler and I was a bit nervous about getting set up. Kadek made it feel completely effortless. He walked me through the process, got my phone registered and the SIM installed while I was still in the airport area. Had full data signal before I even left the terminal – 17GB for 30 days is brilliant. Used it constantly for rides, restaurant bookings, and chatting with friends. Such a relief after a tiring flight. Top service! 🌴

From the moment I arrived, getting a SIM card was hassle-free and efficient. The staff were friendly, helpful, and spoke excellent English, making the entire process smooth and enjoyable. Professional service and advice. Everything fast and nice. Internet is working here! Super fast 5G speeds!

Wow! I will never buy a SIM card from any place ever again besides here. We booked the Bali eSIM dan Bali Sim Card package and honestly it made our arrival so smooth. Amazing service. Best in Indonesia, Asia and maybe the world.

I was worried the staff might struggle with my phone settings, but they are pros. Even with my iPhone set to my native language, they knew exactly where to go to activate the XL card. I didn't have to change a thing. Very impressed with their technical skills!

Very helpful! It was our first time in Bali and our first time ever using a local SIM card. We were a bit worried about the setup, but the XL staff were amazing. They handled my iPhone 15 so quickly and I didn't even have to change my language settings to English for them to fix it. We had zero issues with the signal during our stay. Truly a comfortable and helpful experience!