I booked the trip for me and my daughter. The pick up was easy and we arrived fairly quick on the island, there we were welcomed by a ranger, who explained us the rules. The new Bird exhibit was also very interesting tho some buttons didn’t work. The audio guide through the prison is also a must do, it was so interesting listening to all the different story’s!
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Zac_M
October 4, 2026 · via Viator
Do not book with Viator on double combo trips
Do not book with Vidor. This is the second time in three weeks that we’ve had a problem with Double trips combo trips and says go to the ferry at 3:50 PM for Alcatraz tour did that then it says to go do the Bay cruise after that at the timeslot went to the timeslots for the Bay cruise and said they were sold out this is not acceptable for how much money we paid. Definitely wouldn’t recommend this company for any tours. called customer service and they hung up on me.
事業者からの返答
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced, but the situation you described does not appear to match the way our tours are normally operated.
Our pricing is carefully studied to provide fair value for the complete experience, our vans operate with a limited number of guests for greater comfort, and our guides and staff are highly rated, professional, and experienced. We also take customer service and tour coordination very seriously.
We appreciate your feedback and hope you’ll give us another chance in the future for the experience we strive to provide.
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Gregg_F
October 1, 2026 · via Viator
Book direct save money and humiliation
Book direct cruise not sold out always plenty tickets. Agent charged 3x actual cost
Overpaid by almost $300. Feel scammed
事業者からの返答
Thank you for sharing your feedback. We understand your concern about the price difference.
Our pricing is carefully studied and set to remain fair while covering the complete service we provide, including reservation handling, customer support, coordination, and the overall tour experience.
We hope you’ll give us another chance in the future for a greater experience.
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N7426GWlorraines
September 29, 2026 · via Tripadvisor
Alcatraz night tour 7.05 pm
A very enjoyable experience, we chose the night tour. However the audio tour could not be completed do to time restraints. The staff wanted to lock up the shop, we had to forfeit a visit to the shop as we wanted to hear the cell doors closing with explanation from a guide. The small trolly bus was a god send as I'm disabled, I would not have been able to visit the island. On the night tour you were not able to walk around the island
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Rachel_D
September 28, 2026 · via Viator
Atmospheric tour at night
Good atmospheric tour in the evening, but currently the recreation area, dining area and showers are not available so a little disappointing as not informed prior to the tour.
事業者からの返答
Thank you for sharing your feedback. We’re glad you enjoyed the atmosphere of the evening tour, and we understand your disappointment about the areas that were unavailable during your visit.
These temporary closures are related to ongoing maintenance and preservation work needed to protect Alcatraz for future generations. We appreciate your comments and hope you’ll give us another chance in the future for a more complete experience.
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Ricardo_G
September 27, 2026 · via Viator
So much of Alcatraz is...
So much of Alcatraz is currently closed. There was nothing special going on at night either so no point of going at night and paying more for that. Tour took around 39 minutes total because of all the closures. Not worth going until that is all up and running.
事業者からの返答
Thank you for sharing your feedback. We understand your disappointment with the areas that were closed during your visit and that the night experience did not meet your expectations.
The ongoing renovation and preservation work is necessary to protect Alcatraz and ensure this historic site can be enjoyed by future generations. We appreciate your understanding and your comments.
Thank you for choosing us, and we hope you’ll give us another chance in the future for a more complete experience.
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Leslie_L
September 14, 2026 · via Viator
Must Do if you are in San Francisco
We opted for the Night Self Guided Tour and it did not disappoint! We went at our own pace and discovered new history we had no idea about.
事業者からの返答
Thank you so much for your great review! We’re glad you enjoyed the Night Self-Guided Tour, exploring at your own pace and discovering new pieces of history along the way. We hope we see you again in the future!
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Natalie_R
September 7, 2026 · via Viator
Everything was great...
Everything was great until I had to buy two extra tickets and they were not honored as for the time I bought them for, so our party had to split and make it to the island literally two hours later. Made things inconvenient. Shouldn’t let a second purchase happen if your system doesn’t recognize that it’s a second purchase!
事業者からの返答
Thank you for sharing your feedback. We’re sorry for the inconvenience caused by the additional ticket purchase and the resulting delay for your group. It appears there was a system issue that did not properly recognize the second purchase, and we understand how frustrating it must have been to split your party and wait nearly two hours.
We appreciate you bringing this to our attention, as feedback like yours helps us improve our booking process. We hope we see you again in the future!
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christinetW1841ER
August 31, 2026 · via Tripadvisor
Inspiring!
What a grand day!!! We did the adventure in one day!
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear that you had such a grand day and were able to enjoy the full adventure in one day. It’s always great to know our guests had a fun and memorable experience.
We truly appreciate your feedback and hope to see you again in the future for another amazing adventure!
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cynthia_b
August 24, 2026 · via Viator
Something you need to do in your lifetime
The boat ride was windy and cold (even though we went in August) take a sweatshirt. The views on the boat are amazing. Look at the water and how rough it is. You'll remember it when the tour audio talks about swimming/escape. Wear comfortable shoes, lots of walking up and downhill. Unimaginable living conditions, but then remember the time and dates, probably better than some had at home. We will be back, next time to do the night tour. That would be fun and probably spooky too!
事業者からの返答
Thank you so much for sharing such a detailed review! We’re glad you enjoyed the incredible views from the ferry and the unique experience of exploring Alcatraz.
Your tips about bringing a sweatshirt, wearing comfortable shoes, and being prepared for the hills are very helpful for future visitors. The stories of the escape attempts and the conditions inside the prison certainly take on a different meaning once you experience the island and surrounding waters firsthand.
We’re especially happy to hear that you’re planning to come back for the Night Tour. Thank you for choosing us, and we hope to see you again in the future for another memorable experience!