アルカトラズ訪問ナイトオプションとSFベイクルーズ付き

Thank you for sharing your feedback. We’re sorry to hear that the situation caused frustration and inconvenience. We would like to clarify that date changes can be accommodated depending on availability. Guests who need to modify their booking should contact us directly so our team can check the available options and assist whenever possible. Regarding refunds, our policy does not allow refunds within 48 hours of the scheduled tour, as tickets and reservations have already been secured for the booking. We always encourage guests to carefully review the cancellation and modification terms when making their reservation. We appreciate your comments and hope you will consider giving us another opportunity in the future so we can provide you with a smoother and more enjoyable experience.

Thank you so much for sharing your experience! We’re delighted to hear that you had an awesome time and enjoyed the overall tour. We’re also glad our team was able to explain how to access the second part of the experience and direct you to Pier 39 to exchange your voucher for the additional cruise tickets. We truly appreciate your feedback and hope to see you again in the future for another enjoyable and memorable experience!

Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your visit to Alcatraz, but we’re sorry that the overall package did not meet your expectations. The Alcatraz visit and Bay Cruise are separate experiences and may operate from different departure locations and schedules. We understand that this may not have been as clear or as convenient as you expected when booking. We also appreciate your comments regarding the value of the package and the level of coordination. Your feedback is important to us and will help us improve how the experience and inclusions are communicated to future guests. Thank you again for sharing your experience.

Thank you for taking the time to share your feedback, and we're sorry the Bay Cruise portion didn't work out as you expected. To clarify: this package includes two separate cruises — the Alcatraz ferry and the San Francisco Bay Cruise, which passes the Golden Gate Bridge. They are operated as two distinct experiences and depart from different piers. Our listing's meeting point section notes that the Alcatraz ferry departs from Pier 33 at the time selected at checkout, and that the Bay Cruise voucher is exchanged at the Blue and Gold Fleet box office at Pier 39. We understand that this wasn't clear to you at the time of booking, and we're sorry you missed out on a portion of the experience. Feedback like yours helps us see where our booking information could be made clearer, and we'll be reviewing how prominently this detail appears in our listing and confirmation materials. Thank you again for bringing this to our attention

Hello Sophia -Thanks so much for the kind words! We’re really happy to hear you enjoyed your experience, and hope to see you back soon. Cheers.

Thank you for your feedback, and we sincerely apologize for what happened. Unfortunately, a technical issue in our system incorrectly affected the ticket status and caused the last-minute cancellation. We understand how frustrating and disappointing this must have been, especially when it impacted your travel plans. We’re glad we were able to assist you afterward, and we truly appreciate your patience and understanding. We hope you will consider giving us another chance when you return so we can make things right and provide you with the experience you originally expected. Thank you, and we hope to see you again in the future.

Thank you so much for sharing your experience! We’re glad you enjoyed the combination of the Alcatraz visit and the Golden Gate Bridge boat tour. It sounds like you had a fantastic full day exploring the island, Pier 39, and the Bay. We truly appreciate you choosing our package and are happy to hear everything came together for such a fun day in San Francisco!

Thank you for your great review! We’re glad to hear that everything was just as advertised and that you enjoyed the smooth and efficient ferry service to and from Alcatraz. The multiple return ferry options definitely make it easier to explore the island at your own pace. We truly appreciate you choosing us!

Thank you so much for your review! We’re glad you found the Alcatraz experience worthwhile and enjoyed the ferry ride and audio tour. It’s also great to hear that the pickup was convenient and the overall experience felt like good value. We truly appreciate you choosing us!

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the Alcatraz night tour and appreciated the quieter evening atmosphere. The special ranger talks offered at night can make the experience even more unique and memorable. We truly appreciate your recommendation and are glad you had such a great visit!