This was altogether horrible experience. The tour operator is completely inept and Viator did not respond to my text messages. We were contacted by our tour operator 2 days before our tour - they said they had some “technical difficulties” in procuring our tickets for 9:30 AM Seville Alcazar tour for Aug 8. So they were offering us 11:15 pm the same day which we could not do since we already had other reservations for 1:30 pm that day. I was then offered 12:15 pm the next day Aug 9 and I took that option even though it’s in the heat of the day. The tour operator then sent us vouchers for a completely incorrect tour - Seville Cathedral and Giralda for the stated time. I tried to contact both the tour operator (on the Whatsapp number they reached out from) and Viator but neither responded to any if my messages. I ended up buying tickets to Alcazar at the door at 1 pm for my family of 4. Completely dissatisfied and disappointed with this experience.
hi thanks for you feedback we are so sorry to hear about this and we have cross checked the details of the reservation and get to know that the family is being contacted through whatsapp and they agreed for the reschedule and hence the correct tickets are shared according to the mentioned description of the product purchased
