Pick up it’s great but picking up not satisfied the service booked for round trip from airport to pier 19 for cruise car not available on time and worse service booked for private car service in up a van for 8 passengers. What disappointing service.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
D
Debra_I
May 4, 2026
Early to arrive
Driver was early, which we loved since we were ready to go. Vehicle was clean and had a pleasant scent.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
D
Donna_E
July 26, 2025
Pick-up at our hotel was...
Pick-up at our hotel was easy and hassle-free. Driver was courteous and knew his way around road closures and congestion T the airport. We would use this service again.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
C
Carla_G
July 19, 2025
The driver was there...
The driver was there early. He handled all of the luggage. It was a quick and easy pickup and drive to the airport.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
B
Brian_K
May 9, 2025
I booked this transfer...
I booked this transfer approx 2 months prior to needing it. I received confirmation from the local vendor who would be providing the service as well. The confirmation was correct with the date and time of service and stated the driver would be there 15minutes before the pickup time. I was out waiting for the driver at the 15 min prior time and once it was 10minutes after the scheduled pickup I called them. The dispatcher sounded confused, put me on hold multiple times and asked me where I was. I provided the information to her and said the driver was 10 min late. She was typing away on her computer and put me on hold again only to come back and say he would be there in 10 min. I received a call from the driver who said he was 20-30 out from picking me up. When he did arrive he had a full car of people who were getting out. I explained to him he was 45 min late at this point and he mumbled something about traffic and as we were leaving the pier he said there was only one person checking ID's so that held him up. I did text Viator through What's App and received an immediate response but the only thing the agent could say is that since I was in contact with the carrier directly there was not much they could do. There was traffic but a phone call telling me that they were going to delayed only takes 10 seconds.
I have used transfers in the past and they have all gone well. Chatting through What's app is also very convenient with the agents being plesant and quick to respond.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
L
lynnellenmyers
August 2, 2024
Excellent Airport Transfer
Our driver arrived early to pick us up at our Seattle hotel, drove carefully, and was very congenial and polite. We would use this service again.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
G
Glenn_R
July 14, 2024
Awesome!
They were able to provide limo service from downtown Seattle to the airport for 7 people on a Saturday evening. There was a big country western concert going during that time and there were no other limos or Ubers to be found. MJ was an excellent driver.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
D
Douglas_R
May 13, 2024
Beyond Terrible
The driver never showed up forcing me to scramble to look for alternate transportation and nearly missed my flight.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
C
Carolyn_G
April 28, 2024
Communication could be better
Communication could've been better but, aside from that, they arrived on time and got the job done .
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
M
Mary_K
July 13, 2023
Fabulous!
It’s the best way to make sure of getting to my destination! Driver was on time, pleasant, and very professional. Can’t recommend it enough!
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
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