ローマ：バチカン美術館、システィーナ礼拝堂＆サンピエトロ大聖堂ツアー

This was the 3rd tour of the Vatican Museums & Sistine Chapel for half our group and first for the other half. We all found the tour amazing. Our tour guide, Max, was exceptionally knowledgeable. He didn't just tell us facts, but asked us questions about historical events that related to the paintings, statues, tapestries, etc in the museum making the tour very interactive. He explained how the art was gathered by various Pope's and why. We did the tour in August, when the temp outside was near 100°, so it was very hot inside the un-AC'd museum. He kept a good pace too allow us time to cool off in rooms with fans or breezes. The Sistine Chapel can be very overwhelming, especially as tour guides are not allowed to speak inside. Before engering, he pointed out certain parts to focus on. We then proceeded to St. Peter's Bascilica. He pointed out, not only the known statues and mosaics and their significance, but also showed us little things that others might not notice first. We concluded with a walk through St Peter's Square, and time at the Vatican gift shop. I highly recommend this tour company and Max as a tour guide.

​On August 4th, my family and I booked tickets for St. Peter’s Basilica (Booking #33210457) and paid €116. We arrived at the meeting point just 10 minutes past the time, and there was absolutely no partner or representative waiting for us. To make matters worse, when we tried to call the local contact phone number provided on our voucher, the automated message said the number does not exist. ​They left us stranded in Rome with completely fake contact details. ​After going back and forth in a long, frustrating discussion with their customer service, they are completely refusing to issue a refund for a service they never even delivered. Taking people's money, providing non-existent contact numbers, and then hiding behind rigid policies is unacceptable behavior. ​Save your money, your time, and your sanity—book directly through official sites or reputable tour companies instead. Extremely disappointed!

Skip the line was great and necessary to be able to get into the museum, Chapel and basilica efficiently. Tour guide seemed a bit disengaged and was not very informative.

Guide was hard to understand. Some of the museums felt rushed. Felt we would have probably done better on our own.

It's worth to pay to join a tour to go through these 3 important sites. The tour not only includes skip the line tickets, the tour guide knows how to navigate these 3 very crowded sites. Our guide was very knowledgeable & explained things very clearly.

The tour covered everything we wanted to see, and our guide was awesome at explaining everything in detail. We learned so much. We walked away with a treasure. But be prepared to to walk up and down lots of stairs and be on your feet the whole time. But our guide walked slow for everyone and didn’t rush us, which was important because I’ve waited 30 years to see the inside of the Sistine Chapel. I felt like I was standing inside the Bible.

I booked this tour online to start at 10AM but the start time got rescheduled to 8:45AM by the tour company, which was OK because it worked for us and they communicated the change well in advance. The office is easy to find, it's right next to the Vatican. As stated in the listing, we didn't have to wait long to get into the Museum, Sistine Chapel nor St. Peter's Basilica. Why it was not a 5 star experience: the specific tour guide was OK; I felt like there was more information she could have provided about the art or history but because it was so crowded we spent alot of time rounding up our the tour group. Understandably it's because it's so crowded at the Vatican and you can easily lose your tour group. The other reason I took off a star was because at the end of the tour, rather than leaving us at the official Vatican gift shop, she took us down the street to a 3rd party gift shop and showed us specific items to buy for a "discount." This felt very sales-y and a push for commission. All this being said, I doubt our experience is unique and I'm sure many other tour groups and companies also operate this way. If you want just the highlights of the Vatican from an established company, this tour is not a bad option.

Our guide was excellent. It is always very crowded and was hot, but the tour was magnificent and we were well looked after

Olympia(probably not spelling her name right), was our tour guide and she was AMAZING! She explained the paintings and statues in such detail that we wouldn't know if we went on our own. We got time to sit in the Sistine Chapel and enjoy the moment. This was totally worth doing. I highly recommend her.

Waiting in the wait room *before* the tour was awful. Super hot. Stifling. Granted it was hot outside (about 100F?) but their lobby should have had A/C, it didn’t. I saw an A/C unit, it was either broken or they didn’t turn it on. It was miserable while waiting in their crowded lobby. So it was about 90F in the waiting room/lobby while we waited for tour to begin, and of course they were late. Then we had to march outside, uphill, in the unbearably hot weather. Once we were inside, the tour was fine and our guide did a great job, she really knew her stuff. And the audio system worked well too. So the only reason for the lack of five-star rating is their lack of A/C while waiting for tour to begin.