ローマ・コロッセオとパラティヌスの丘とローマフォーラムツアー

If I could give zero stars I would. Before the tour started they didn't reply to any questions via app or email. We were at the meeting point early, and I was told I had booked an audio tour not an in person guide. Thought it was my mistake, asked for clarity and could not get it in person due to language barrier so I continued into the Roman forum. When I tried to open the audio tour, I couldn't get on as I did in fact book an in person tour! Rang the helpline with no answer, eventually got through to an office in GREECE! Who knew nothing about my tour in Rome (cant blame him for that!). Eventually got a reply on WhatsApp and they said go enjoy the audio tour, the in person tour meeting point was outside the gate and if I left I would not be able to get back in as my tickets had been scanned. Except I still couldn't access the audio tour as that wasnt my package I bought. They never sent on a new code to access it. I asked multiple times when would the guide be leaving the meeting point around the corner (1min walk) and where in the Roman Forum could we meet him. Asked for anyways to sort the problem, gave some suggestions of where we could meeting the guide, etc, and I was ignored on all fronts. Eventually I sent so many messages and calls they offered me a refund and would just keep the price of the ticket entry to both sites, which I was happy with. I had to follow up twice before it was sent. The entry tickets are avilable online unguided for €18 each per person for both sites, so €36 for us from the €118 spend. Ive been refunded €66, so they have kept €16 for the fun of it apparently. I have asked for an itemised receipt to see where this money has gone and have received no replies to my queries. Messages marked as read and no reply. A bunch of cowboys profiting off people trying to understand the history of the Eternal city. Avoid Show me Italy. Had a fabulous time on other tours with City Wonders Tours during our stay. Have given 5 stars reviews to them, check them out instead 👍🏻

Everything was great. Our guide was so knowledgeable, friendly, and funny. We did the tour in Spanish. I went with my parents, teenager, and 1.5 year old. The only thing is I wish someone was actively monitoring their WhatsApp chat. We were having such a difficult time finding the meeting point. We almost got left behind. Overall 100000/10 would recommend this tour guide.

The tour was very informative. The guide, Francesca, was very knowledgeable. She also did her best to keep us in the shade as it was very hot. I was disappointed that the guide couldn't accompany us into the Colosseum because when we went in we saw other groups with their guides. Not sure what the issue was with the Viator tour guides.

This tour took us through the best parts of the Forum and Palatine Hill. We walked through the Colosseum at our own pace. Our guide, Tibero, was great. Super knowledgeable and very funny.

The tour guides are not allowed inside the Colosseum.. We were told that we were going to get a refund and still ah e not received it.

The tour was great and so informative! Humi was a great tour guide. We enjoyed hearing about the colosseum and the Roman forum. The view from Palatine Hill was amazing!

It was an incredible experience, Tatiana was my guide and she is wonderful. I have always dreamed of coming to Rome, and it was so beautiful to learn all the history; it made it magical. Thank you, Tatiana

Excellent guide! She made me feel many emotions, I loved it, highly recommended!👍🏼✨

Our guide Tatiana explained the tour very well; she was very kind, has a very pleasant and fun way of explaining, we highly recommend her, we loved taking the tour with her, she told us a lot of history about the place, my family and I loved it.

Booked and paid $284.14 for a "premium" Colosseum tour advertised with arena floor access and an 8:30am guided entry. None of that happened. Arena floor access was cancelled, our start time was unilaterally pushed to 11:30am, and our guide didn't even come inside the Colosseum with us — we were left to wander on our own. Viator currently advertises a standard Colosseum/Forum/Palatine Hill tour for $53/person. I paid more than five times that for "premium" features that were never delivered. When I disputed it, Viator's final offer was a 30% refund — essentially telling me it's fine to charge premium prices for a basic, self-guided product. I've had to escalate to a credit card dispute to recover the rest. If you're considering a "premium" Viator tour, read the fine print carefully and don't assume the listed inclusions will actually happen — and know that Viator's customer service will lowball you hard if they don't.