ネセバルからのロマンチックなサンセット クルーズ

Hello Ashok, We are very perplexed to read your review as this was checked with our support team for you. With great respect we write you the following even though your review is completely not right and good because of the points below. First, you advised our support that you went to another port 10 minutes before the departure and you called us from there. After your called you did not have the physical time to be on time to go back to the right port and meeting location. Second, your voucher from Viator clearly shows the starting location and time. No other location and time is to be used. Third, our support took the time several times kindly to help you but due to wavy sea it was not possible for the next day as you also saw for yourself. Fourth, you have negative attitude towards Viator and you put this review to us the local operator even though you did not follow the meeting point from the system and went to another place. Fifth, we really have no idea what Viator told you and sent to you. As you understand Viator is not on the spot and they do not operate the activity. Sixth, you missed the departure, asked us for cancelling the booking even though you were no show as per the above and wrote all this. With great respect again, we are not happy that you did like this. To show you appreciation we shall take you another time without payment and you need to arrange with us the date and time prior. For your info as your payment was to the platform we had advised them to sent you back the payment. All the best!

Hello Sir, We disagree with your writing because: - You have the exact trip starting point on your app or in your emails. That's provided by the platform; - When you called us we could not understand you at all as it seemed you were in a restaurant over a couple of drinks. The waiter whom we spoke to informed that he sees your starting point and he will point you to there; - You called us again from the middle of the Old town of Nessebar asking us for the boat. Of course it's not there as there is no water; - The sea administration blocked all afternoon departures after 4 pm which affected yours. We duly called you at 4:15 pm to advise you for that; - We offered you a free upgrade to our morning cruise of 4 hours with food and drinks which is normally a lot more expensive but as a gesture of goodwill we were happy to switch you to it any day you like. You rejected that and asked for the full refund; - We issued the full refund immediately through the platform and you are receiving your money in several working days. We are quite unhappy to read all this because this is a great activity but as you understand it's dependable on the weather and sea conditions. From the shore it may look OK and nice but in the sea is a different story. Safety and security is number 1 priority for us for everybody - customers and staff! Best regards, Hristo

Hello, Thanks for your great review of the Romantic Sunset Cruise from Nessebar. It's a superb boat sunset product in the area of Nessebar and the resorts and you are one of the many who enjoyed it and explored with it. We welcome you anytime you will visit Bulgaria again. Best regards, Hristo