Luis was a good guide, who explained well and translated the exploration for us French speakers.
事業者からの返答
Merci beaucoup pour votre retour ! Nous sommes ravis que Luis ait pris le temps de vous expliquer la visite en français et de vous permettre d’en profiter pleinement. Nous lui transmettrons vos gentils mots !
Valentina | Ocean Tours
A
annenC2894LV
September 16, 2026 · via Tripadvisor
Visit Tulum, cenote and swim with the turtles
⭐⭐⭐⭐⭐ An exceptional excursion!
Thanks to Kevin our guide for his kindness, his smile, and his fascinating explanations. We loved the Tulum ruins, the underground cenote, and the encounter with the sea turtles 🐢🌊
Thanks also to Ladair our driver for his accompaniment and his kindness.
We recommend this excursion with our eyes closed! 🇲🇽🤩
事業者からの返答
Merci beaucoup pour votre belle recommandation !
Nous sommes ravis que vous ayez apprécié la diversité de cette excursion et les découvertes tout au long de la journée. Nous espérons avoir le plaisir de vous accueillir à nouveau chez Ocean Tours !
S
stephaniebS6778XZ
September 16, 2026 · via Tripadvisor
Perfect day.
Great guidance by Romina. We had a wonderful day.
事業者からの返答
Vielen Dank für Ihre Bewertung! Es freut uns sehr, dass Sie einen wunderschönen Tag mit uns verbracht haben und sich gut begleitet gefühlt haben. Wir hoffen, Sie bald wieder bei Ocean Tours begrüßen zu dürfen!
M
mirandaq963
September 9, 2026 · via Tripadvisor
Wonderful trip!!!!
This trip was amazing!!!! Our guide Ulrich was extremely knowledgeable and alot of fun! Marcel our driver was super safe and our photographer Flor was brilliant!!!!! One of our best excursions so far!
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear that this was one of the best excursions of your trip.
We’ll be sure to share your kind words with Ulrich, Marcel, and Flor. It’s wonderful to know that each of them helped make your day so memorable.
Thank you for choosing Ocean Tours Mexico
L
L3243FVcarmenv
September 6, 2026 · via Tripadvisor
Bad experience.
We bought the excursion because they had told us it was private and that they would take us by boat to the turtles. The reality was that it was a van full of people, there were 17 of us... more than 1 hour picking up and dropping off people. Tulum was fine, but we had to swim more than half an hour to get to the turtles. There were elderly people and minors who, out of fear, decided not to go into the water with the turtles or into the cenote, which was enclosed and deep. They got angry and practically forced us to do it. They took photos of us that they pressured you to buy, and if you didn't, they forced you to fill out a survey in front of everyone and said, "Oh, so you don't want the photos... everyone takes them," and it was an additional €100 charge.
I do not recommend it because of the methods and insistence on purchasing photos.
事業者からの返答
Hola,
Gracias por tomarte el tiempo de compartirnos tu experiencia. Lamentamos saber que algunos aspectos de la excursión no fueron como esperabas, especialmente en cuanto a la información recibida previamente, la experiencia durante las actividades y la situación que nos comentas con respecto a las fotografías.
Nos gustaría conocer un poco más a detalle lo sucedido para poder revisar correctamente el caso con nuestra Gerencia y los equipos involucrados. Si pudieras comunicarte directamente con nosotros, te agradeceríamos mucho la oportunidad de escucharte y dar el debido seguimiento a tus comentarios.
Te dejamos nuestros números de contacto para que puedas comunicarte con nosotros.
Contacto / WhatsApp: +52 984 169 7255 (Horario de oficina: 7:00 a.m. – 8:00 p.m.)
Gracias nuevamente por hacernos llegar tus comentarios.
Saludos,
Regina
Ocean Tours Mexico
U
U8450DGpepem
September 3, 2026 · via Tripadvisor
Cenote
Very dynamic, Jorge the guide is very professional
事業者からの返答
¡Gracias por compartirlo! Nos alegra saber que disfrutaron del ritmo de la excursión y del trabajo de Jorge. 😊
Le haremos llegar sus palabras. ¡Gracias por acompañarnos!
Un cordial saludo,
Valentina | Ocean Tours
D
diegopB1594OP
August 31, 2026 · via Tripadvisor
Mayan ruins, snorkeling, and cenotes with Erika
Very, very beautiful and interesting, the guide was very knowledgeable, and I would do it a thousand more times; the cenote part was beautiful and the water was rejuvenating.
事業者からの返答
Grazie mille per la bellissima recensione! Siamo felici che abbiate trovato l’escursione interessante e coinvolgente, dalla scoperta delle rovine Maya allo snorkeling fino all’esperienza nel cenote.
Siamo particolarmente lieti che Erika abbia reso il tour ancora più speciale grazie alla sua preparazione e conoscenza. Sapere che rifareste questa esperienza mille volte è per noi il miglior complimento!
Grazie per aver scelto Ocean Tours Mexico e speriamo di rivedervi presto!
Laura Ocean Tours
D
davidepL3929WW
August 31, 2026 · via Tripadvisor
In contact with nature, immersed in Mayan history.
I took this excursion with my family; it was a beautiful experience, and swimming with the turtles is very evocative. Swimming in a cenote is a must if you come to Mexico. Erika the guide is very well-prepared; she will tell you everything about the life of the Maya. A thank you also goes to the driver Jorge, who will accompany you throughout the excursion with a big smile.
事業者からの返答
Grazie di cuore per aver condiviso la vostra esperienza! Siamo felici che abbiate potuto vivere insieme alla vostra famiglia alcuni dei momenti più speciali della Riviera Maya, dall’incontro con le tartarughe alla scoperta del cenote e della storia Maya.
Ci fa particolarmente piacere sapere che Erika abbia arricchito la giornata con la sua preparazione e passione e che Jorge vi abbia accompagnato sempre con cordialità e un grande sorriso.
Grazie per aver scelto Ocean Tours Mexico. Speriamo che questa esperienza rimanga un bellissimo ricordo del vostro viaggio in Messico!
Laura Ocean Tours
4
459lenih
August 26, 2026 · via Tripadvisor
Perfect
Romina is a very friendly and extroverted guide. The tour was very fun with her
事業者からの返答
Thank you for your lovely review! We’re so happy to hear that Romina’s friendly and outgoing personality made the tour such a fun experience. We’ll be sure to share your kind words with her.
Thank you for choosing Ocean Tours, and we hope to see you again soon! 💙
K
kristinwG2861FB
August 24, 2026 · via Tripadvisor
Nice day tour
Super guide Ruben and his brother! Friendly, super funny, and entertaining. Showed and explained everything important..
Safe round trip.
事業者からの返答
Vielen Dank für Ihre tolle Bewertung! 😊 Es freut uns sehr, dass Sie mit Ruben und seinem Bruder einen so unterhaltsamen und informativen Tag hatten und sich während der Fahrt sicher und gut aufgehoben gefühlt haben.
Wir geben Ihr schönes Feedback sehr gerne an die beiden weiter!
Regina | Ocean Tours 💙
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