Workers at d’Orsay were confused by the online tickets we had and when we picked up the audio sets the woman was hesitant to give them to us when we shared our online tickets with her. She said next time to get them directly from the museum. We were surprised by these reactions because we used Viator in Australia and had no issues.
M
Matthew_H
September 13, 2026
Love Orsay!
This was a well organized, low-key way to see Orsay. Just would add you should enter on the side facing the river. But the museum is amazing!
事業者からの返答
Dear Customer,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you found the experience well organized and enjoyed your visit to the Musée d’Orsay. We truly appreciate your kind words about the museum.
Thank you also for your helpful suggestion regarding the entrance on the side facing the river. We understand how clear entrance information can make the visit even smoother, and we will take your feedback into consideration when reviewing our information.
Thank you again for choosing us and for sharing your experience. We hope to have the opportunity to welcome you again in the future.
Kind regards,
Reservation Team
Tuğba
S
SteveLundgren_L
September 3, 2026
Musee de O’rsay
Amazing museum, my favorite. The audio tour purchased with Viator was problematic. There was no way to find the art pieces featured with a narrative. The recording voice and content were great for those pieces we found. I recommend better coordination with the museum or discontinuing the audio portion of your ticket
事業者からの返答
Dear Customer,
Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed your visit to the Musée d’Orsay and that you found the museum to be a memorable experience.
We are sorry to hear that you experienced difficulties using the digital audio guide and finding the artworks featured in the audio content. We understand how this could have affected your experience.
Please note that the digital audio guide included with the ticket is an independent service and is separate from the museum's own facilities and exhibition organization. While the audio content and narration are designed to provide additional information about selected artworks, the availability and presentation of the artworks within the museum are managed independently by the museum.
Nevertheless, we truly appreciate your feedback regarding the navigation and identification of the featured artworks. We will share your comments with the relevant team so that they can review how the audio guide experience can be made clearer and easier to use.
Thank you again for your valuable feedback and for choosing us. We hope to have the opportunity to provide you with a smoother experience in the future.
Kind regards,
Reservation Team
Tuğba
9
953raeff
August 25, 2026
He is really great
I like it, it is really great☺️
事業者からの返答
Dear Customer,
Merci beaucoup d’avoir pris le temps de partager votre agréable commentaire.
Nous sommes ravis de savoir que vous avez apprécié votre visite au Musée d’Orsay ainsi que l’expérience avec l’audioguide numérique. Votre enthousiasme nous fait très plaisir ! ☺️
Merci encore d’avoir choisi notre service. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Paris.
Kind regards,
Reservation Team
Tuğba
1
117lalyl
August 8, 2026
Musée d'Orsay
The Musée d'Orsay is a wonderful treasure chest. The fifth floor is a treat for the eyes and the soul. Excellent experience at Café Campana. Unfortunately, despite the ticket purchased in advance, we had to wait in line for about two hours before being able to enter. The audio guide is not user-friendly and does not offer a search by author, but only by the name of the work.
事業者からの返答
Bonjour,
Nous vous remercions vivement d’avoir pris le temps de partager votre expérience.
Nous sommes ravis de savoir que vous avez apprécié la visite du musée d’Orsay, notamment le cinquième étage, ainsi que votre expérience au Café Campana. C’est un plaisir de savoir que vous avez pu profiter pleinement de la richesse des collections et de la beauté du musée.
Nous sommes toutefois désolés d’apprendre que vous avez dû attendre environ deux heures avant de pouvoir entrer malgré votre billet acheté à l’avance. Les temps d’attente à l’entrée peuvent varier en fonction de l’affluence et des contrôles de sécurité du musée, qui sont gérés directement par l’établissement et échappent à notre contrôle.
Concernant l’audioguide numérique, nous vous remercions également pour votre remarque. Nous comprenons que l’absence de recherche par artiste puisse rendre la navigation moins pratique, et nous transmettrons volontiers votre retour afin de contribuer à l’amélioration de l’expérience.
Merci encore d’avoir choisi notre service et pour vos précieux commentaires. Nous espérons avoir le plaisir de vous accueillir à nouveau lors d’une prochaine visite à Paris.
Bien cordialement,
Reservation Team
Tuğba
8
877tifenna
July 29, 2026
I recommend it
Hello, order is so good
事業者からの返答
Cher(e) Client(e),
Nous vous remercions sincèrement d'avoir pris le temps de partager votre avis.
Nous sommes ravis d'apprendre que vous avez apprécié votre visite au Musée d'Orsay et que vous avez passé un excellent moment.
Merci encore de nous avoir choisis. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d'une prochaine expérience.
Cordialement,
Reservation Team
Tuğba
L
Loren_L
July 9, 2026
Viator did not deliver
Museum was great. However, Viator did not deliver again. We paid for a digital guide and we’re not able to access it. We received NO information regarding digital access. We called customer service for help, but calling a man on Mars would be easier. So we gave up on Viator again and we rented audio guides from the d’Orsay.
事業者からの返答
Dear Customer,
Thank you for taking the time to share your feedback.
We're sorry to hear that you experienced difficulties accessing the digital audio guide during your visit. Please note that the digital audio guide link, along with instructions on how to download and use it, is sent to customers by email after booking.
We understand how frustrating it can be when access is not straightforward, and we appreciate your feedback. We hope you still enjoyed your visit to the Musée d'Orsay.
Thank you again for your valuable feedback, and we hope to welcome you on another tour in the future.
Kind regards,
Reservation Team
G
Gail_S
June 14, 2026
Orsay
Most of the well known impression painting are on the 5th floor; you go up several escalators. The building is very impressive.
事業者からの返答
Dear Customer,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoyed your visit to the Musée d'Orsay and appreciated the impressive architecture of the building. The museum's unique setting, combined with its remarkable collection of Impressionist masterpieces, makes it a truly special experience.
We're glad you had the opportunity to discover some of the famous works displayed in the museum and hope you enjoyed exploring its different galleries.
Thank you again for your kind words, and we hope to welcome you again for another memorable cultural experience in Paris.
Kind regards,
Reservation Team
Tuğba
J
JULIE_F
May 24, 2026
We used Museum audio...
We used Museum audio guide instead of provided audio guide. Museum is a treasure, especially Renoir exhibits.
事業者からの返答
Dear Customer,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you enjoyed your visit to the museum and discovered its wonderful collections. It’s especially lovely to know that you enjoyed the Renoir exhibits and found the museum to be such a treasure.
We truly appreciate you sharing your experience with us and hope you had a memorable time exploring the museum.
Thank you again for choosing us. We hope to welcome you on another memorable experience in the future.
Kind regards,
Reservation Team
Tuğba
J
John_K
May 18, 2026
Museum Great - Read details on Digital audio tour
Did not understand the digital audio guide. I thought we would pick up a device at the museum. We were surprised to learn that we needed to download it and bring our headsets. We had to buy on site in addition to paying the higher entrance fees.
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