パリ・ルーブル美術館：小グループガイド付きハイライトツアー

Thank you for sharing this, and we're genuinely sorry to hear this happened. Anxiety around enclosed or crowded spaces is real, and we never want anyone to feel unable to continue a tour without support. Our guides are there to look after every guest, and if anything ever feels overwhelming, please do let them know straightaway, even something as simple as knowing where the nearest exit is can make a real difference. We're sorry this wasn't offered clearly enough on the day, and we hope everyone in your group was okay and enjoyed both the tour and the stay in Paris.

Thank you, Joan! We're so glad Timothy's clarity in English and depth of French history made the visit so enjoyable. Wishing we could give extra stars back to you for such a lovely review! We'll be sure to pass this along to him. We hope you enjoyed Paris!

Dear Karen, we are very sorry to read your comments, and would like to invite you to contact us on contact@memories-france.travel to explain them in more details please. We do call all guests who are late to the meeting point. We called and left a message on your voicemail at 10:26am on the telephone number that you entered on your booking (tour departure 10:30am) but we did not hear back from you. Your guide waited with the other guests until 10:35, but then out of respect for them and with no news from you, she started the tour. The voucher that we send you is not the tickets, the guide has your tickets with them. Our guide is always at the meeting point 15 minutes before the tour departure time, we are sorry that you did not find them, and that you did not contact us so we could help you. Whilst we do call all guests, our number is also clearly given on the voucher so you can call us if ever you need help. We hope you had a great stay in Paris nonetheless.

From the Venus de Milo to Liberty Leading the People, without forgetting the Mona Lisa - we are here to show you the stars of the Louvre catwalk in all their glory and to let you in on the reasons they are so iconic. Thank you, Deborah, for this fantastic review- we work hard to earn it!

Marie will be over the moon at your kind words for her / our whirlwind whistlestop tour of the Louvre's Best Of - it was a pleasure to have you and thank you so much for the fantastic five stars!

Dear Mr Shanken, We are so sorry to have missed you for your Louvre tour! We looked for you and waited as long as we could without losing the slot we had booked months in advance, which would hardly be fair to the other members of your small group, who had two infants with them and were there at the requested 15 minutes before launch, despite the rain. We ask our guests to arrive that quarter of an hour early precisely in order to help people lost navigate to destination. We can, however, only wait so long before the tour simply must begin or the museum will cancel our scheduled entry. I will affirm that you were not five minutes after the tour, but rather ten, which is 25 minutes after we ask our guests to be present and accounted for. We could hardly leave the others and go in search of you, again, as it would not be fair to the those who arrived as scheduled, despite two infants and inclement weather. Records show that we called you, as we call all our guests as a courtesy who might be lost, at 9:58, asking the others to wait five minutes, and you returned that call at 10:09. Our customer service spent the next twenty minutes trying to get you to your guide but once the guide is in the museum, they are next to impossible to reach, as they are immersed in handling all that is involved in conducting a tour. Although it is hard to see what more we might have done for you, we are very disappointed that you could not join us in the end, and we missed having you.

Wow! thank you so much for this detailed and glowing review- it is deeply rewarding to read. We absolutely agree that you should not attempt a two-hour tour of the Louvre without a guide to show you the way. Even with more time, however, there are so many works and a whole labyrinth of vast corridors, all packed to the rafters with masterpieces, that to go it alone is going to be a complete overwhelm. We are so glad to have been able to give you the best Louvre experience possible! Thank you for letting us know and we'll hope our paths cross again!

Ivan is leading us right now in our happy dance, with the whole Memories family joining in. As you so beautifully put it "a curated journey through time" captures exactly what we want to offer you. We like to be your friend on the ground who knows how to get you through the immense and confusing corridors of the Louvre to exactly what you want to see, and, more importantly, to let you know why, whether that be the Leonardos or the Venus de Milo and so much more - the queen of museums is chock full of masterpieces to the point of being overwhelming - we make sure that doesn't happen, and you get the very best out of your visit. We are so grateful for this lovely, exceptional review and that you chose to explore the Louvre with us to begin with. Thank you from the heart from the whole Memories family <3

We are delighted to know our whistle stop tour of the Louvre collections made your experience there unforgettable. The museum is huge and overwhelming and we like to be your friends on the ground making it manageable, someone who knows what to see and why, and how to get you there as quickly and painlessly as possible. Ivan will be so pleased to know he hit a home run, as is the whole Memories family!