パリ: エッフェル塔サミットアクセス

Bonjour Sharon, Thank you for taking the time to leave a review. We are genuinely sorry to hear your experience didn't meet your expectations or the standard we aim to provide. Guest feedback is extremely important to us, as it helps us identify areas for improvement and allows us to address issues directly with our guides. Unfortunately, when a review does not include enough information for us to identify the tour or guide concerned, it becomes very difficult for us to investigate what happened and take meaningful action. To help us follow up on feedback such as yours, we would greatly appreciate at least the name of the guide. If you do not remember the guide’s name, the date and approximate time of your tour would allow us to identify who was assigned to your group. Thank you again for sharing your experience with us. We are very sorry that on this occasion we failed to deliver the experience you expected, and we would appreciate any additional details that would help us understand what happened and improve. Arnaud

Dear Cedric G, Hi, We are sorry to hear that the tour did not live up to your expectations. It seems you are stating that the tour that you booked was overpriced. You paid a discounted price on our group visit and also were provided with the services of one of our top guides and we thrive to provide quality tours which comes at a minimum cost. You were stress free during the visit and our guide facilitated all processes from start to end (different security checks) Neverthless, we hope that you were able to fully enjoy the views and would very like to welcome you on another tour of ours, Wishing you a lovely day, Best regards,