The driver Kevin was right there when we arrived. He was very accommodating… it was a very easy drive
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
D
Davion_C
June 23, 2026
Don’t book - no show
They never showed up!
We sent an inquiry about changing our destination and they decided that meant we didn’t need their services even though we had already paid! No contact, nothing!
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
M
Manuel_P
June 11, 2026
Great gift! 🎁
I purchased this as a gift for my clients who were traveling to Maui for their 50th anniversary. The driver arrived on time, was professional, provided great communication and my client was super pleased. Great experience. Highly recommend as a gift to someone or yourself.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
J
judith_r
June 7, 2026
Professional, service...
Professional service with great communication. Our driver was lovely and the car was very clean and cool.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
S
Stephen_W
May 17, 2026
Fredy was awesome!
Fredy was AWESOME. Communication was great. Party of 6 adults all fit in his new SUV with baggage for a week. He brought us to the resort and back to the airport a week later.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
D
Dora_R
April 28, 2026
Comfortable and...
Comfortable and affordable way to get to where you’re going. Driver was friendly and pleasant. I would recommend this service.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
L
Leah_S
March 15, 2026
No resolution to being stranded after a no show driver.
The driver never showed up. the local company wouldn’t do anything as they said I ordered through Viator. I called them and they wouldn’t do anything but offer a refund which I still haven’t gotten. My partner was stranded for 4 hrs at the airport because neither company would resolve the matter. I was extremely disappointed.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
M
Milan_P
March 11, 2026
Not Overly Impressed
Booked the service months before arrival, I discussed with the provider a number of times that I would not have a phone, but would have access to WhatsApp. Was told this was ok. Day we arrived, no car, no messages on WhatsApp. I sent a message, no reply. Eventually received a WhatsApp message advising I should ring the driver to confirm I had arrived :)
Car did eventually arrive, actually not a car, not a Town Car as the adverts imply but an older Van.
Price was almost three times what an Uber would have cost.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
J
Justin_H
February 9, 2026
SUV for a Taxi
I kept in touch with the company that was to shuttle us via text message. When we landed we went to the location for Pick up and we were told repeatly that the driver is there. We could not find the vehicle or Driver. Wasted an hour. My SUV and driver never showed. So they sent a taxi and refused to refund me. I was not going to pay triple the taxi price.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
E
Eddie_V
February 9, 2026
Not dependable
There was no one to pick me up. I called and no help at all. They said llcation was not confirmed. I should have recived an email. Did not!
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.