Great experience!
This was our first time using them. It was a very easy experience. They communicated very well as far as where to meet them at the airport. It didn’t take them long at all to pick us up.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
Never again with them
Terrible service. 10 minutes before my booking time they sent a massage telling me the driver 10 minutes late. We call to confirm it’s only 10 minutes and they telling us it’s going to be 40 minutes - 1 hour!!
No saying sorry no offering compensation or other options just it is what it is if you have issue go to someone else!
If you want to pay premium and get terrible service go with them
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.