NYヘリコプターツアー：ニュージャージーからニューヨーク・シティ・スカイライン

Dreams do come true. Thanks to HeliNY got the experience of a lifetime 🚁

It was a very good and beautiful tour. I took the 8:30 pm tour and the skyline was amazing. The pilot Eddie was also incredible and good at telling about the different things we were seeing throughout the tour.

For the price U pay in advance it should be @ least 45 min. Or if U change ur Helipad location they reduce it by 10 min and its not fair @ all

Our experience with HeliNY Sightseeing was extremely disappointing. The customer service was terrible from start to finish. The staff were rude, disrespectful, and treated us as if we didn’t matter. Instead of helping us, they completely dismissed our concerns and refused to resolve the issue. Our ticket clearly stated that we needed to arrive at 3:00 PM. We followed those instructions exactly and, in fact, arrived even earlier than required. Despite this, the staff wrongly insisted that we were late and completely ignored what was clearly written on our own ticket. To make matters worse, they tried to charge us an additional fee that was never disclosed at the time of booking and was not mentioned anywhere on our ticket. We felt that they were trying to take advantage of the situation instead of providing honest and respectful customer service. The entire experience was extremely unprofessional, disrespectful, and unacceptable. We do not recommend HeliNY Sightseeing to anyone. If you value respectful treatment, transparency, and professionalism, we strongly recommend choosing another company. It is remarkable that you continue insisting on blaming the customer while completely ignoring the fact that our voucher clearly stated that we were supposed to arrive at 3:00 PM. That is exactly the information we followed, and we arrived before that time. If an email sent just a few hours before the activity contained instructions that contradicted the voucher, that reflects a failure in your company’s communication. Customers should not receive conflicting instructions and then be blamed for following the information provided on their reservation. Furthermore, your response continues to ignore the main reason for our review: the way we were treated in person. At no point were we treated with respect, nor was there any genuine attempt to resolve the situation. Instead, we were met with rudeness, and now your company continues to publicly place the blame on us. Our review is not based solely on the timing issue—it reflects our entire experience. We expected professionalism, respect, and a willingness to resolve the situation. Unfortunately, we experienced the exact opposite.

Never do worst experience ever.

It was an unforgettable experience; I was very nervous and struggled for a long time with whether I dared to do it. I can only recommend it to everyone. You don't forget something like that. Thanks also to the pilot; everything was explained very well and flown smoothly.

Oh my god what an experience!!!! It started rather badly because during the flight a passenger unfortunately vomited and being 4 passengers it really ruined our experience except that the team staged it and especially the director wanted to rebook us on the next flight which was much better!!! They were absolutely adorable and also offered us bottles of water, souvenir photos and transfer to the station ... in short a huge THANK YOU to the whole team because thanks to them we keep a wonderful memory we had full eyes and we go to bed grateful for this magnificent experience! A few tips: the place is really far from Manhattan so remember to leave very early and especially book a night flight because the lights and the view are breathtaking!!!! Xoxo

Wow..what about a magnificent experience and a team with a huge kindness that knows how to put at ease. I thank very much the driver who accompanied us between the linden station and the office on the way and back it was an incredible kindness, the team of the office as well and the pilot who explained the place etc it was incredible thank you very much.

It was just great! The view is a dream! The whole team of the Heliny is super friendly. 10/10

It’s an outstanding tour. Be strategic in how you do it though because most of the tours go up no later than 7:00pm so if you want to see the skyline at night you have to book a tour from November - January.