Waited close to 45 minutes looking for our driver and asking all around and looking for a sign. No one showed finally took a taxi to our hotel after arriving in the hotel we receive a text saying he is waiting for us, a bit to late like nearly one hour and a half late, very disappointed in the service and hope Viator refunds the transfer to me!
事業者からの返答
Dear William,
Greetings from Kenya bush expeditions,
We want to extend our sincere apologies for the inconvenience you experienced during your recent airport transfer. We understand your frustration and disappointment.
The delay you encountered is deeply regrettable and not reflective of the level of service we strive to provide. We take your feedback seriously, and I assure you that we are actively working to rectify this situation and prevent such issues in the future.
We value your business, and your satisfaction is paramount to us.
Once again, I apologize for the inconvenience you faced, and we are committed to making improvements based on your feedback. We hope to have the opportunity to serve you better in future.
C
CatalinMugur_I
April 3, 2023 · via Viator
A safe transport on Express Way
The driver jOHN was very kind and polite . The transport on Express Way was excellent.
This new elevated road facilitates the transport in many parts of Nairobi avoiding the traffic jam that is a characteristic of a growing population city such as THE GREEN CITY IN THE SUN. To conclude , all I wanna say is that , I am totally pleased by the people and transport of kenyan capital.
M
Megan C
January 17, 2023 · via Tripadvisor
Friendly service
Our driver, Julious, was waiting for us after we collected our luggage. Very friendly and polite and showed us around the city as we drove. Would definitely use their service again.
H
haleyh980
October 2, 2022 · via Tripadvisor
Great service
Pickup was on time. Guide was very nice and friendly. It was nice to have this arranged ahead of time to know that I would not have to bother with trying to get a taxi. Would recommend
R
Randolph M
August 6, 2022 · via Tripadvisor
Safe and efficient transfer.
Thomas was waiting for us even though our flight was over an hour late. The drive to the hotel was pleasant and safe. We were relieved of any of our security concern late at night.
事業者からの返答
Dear Randolph,
Greetings from Kenya Bush expeditions. Thanks you very much for your booking and wonderful review. Thanks and welcome back for future transfers
