No driver with my name was at the airport as was stated to me to look for. I ended up taking a cab outside the airport and I am requesting a refund for not providing transportation from airport to Luxore Apts.
事業者からの返答
Our office branch is at the airport we had our drivers and representatives at the airport and they paged you but didn't see you. we almost never miss any client at all unless one misses the paging board. thank you
E
Edicionesjhon
July 15, 2025 · via Viator
Great service
Excellent service very comfortable and easy to use. Driver did his best . Definitely recommend to use this service in Nairobi
E
Emily_M
July 13, 2025 · via Viator
Great service!
They were incredible. We were met by staff before customs and they assisted us and we were in the car very quickly. The driver was courteous and drove well.
N
Nicholas_B
March 30, 2024 · via Viator
Smooth
Edwin was a great driver, got us where we needed to go even in difficult conditions. 100% recommended.
事業者からの返答
thank you for your kind accolades.. we endeavor to keep it smooth all the time, we do look forward to be of service next time. regards
S
Stephen_H
December 10, 2023 · via Viator
Punctual and easy to work with.
The driver was on time, collected us from the lobby & got us to the airport with plenty of time to spare! Highly recommend this company.
事業者からの返答
thank you very much for your kind words. we welcome you next time to visit more attractions and a multi-day safari experience. best regards
R
Rajeev_M
September 5, 2023 · via Viator
Terrible customer service
Do not recommend
This was supposed to be private transfer however the driver Edwin Moses made it a shared transfer
He insisted on waiting at the airport for 30 mins for arrival of the other passengers
And then he refused to drop me at the hotel drop off instead dropping me off on the road
This tour operator is unreliable and do not recommend their services to anyone
事業者からの返答
Dear Rajeev,
Please note the hotel you booked Movenpick all clients are dropped at the security check at the gate together with the luggage for security reasons and that is their policy and we cannot do anything about it.
We had not had complains before from other clients.
M
Michael_P
May 29, 2023 · via Viator
Delivered as Planned
Good communication on the day of arrival and met us as planned even with the one hour delay to get through passport control. Would use again.
事業者からの返答
Dear Michael, Thank you very much we do look forward to be of important service to you. with regards
L
Larry_A
August 24, 2022 · via Viator
Good ride with Edwin
Edwin was right outside terminal waiting for me where instructions said he would be. He was very personable and helped me with a few words in Swahili. He drove safely to my hotel.
事業者からの返答
Greetings of the day and thank you very much for the review, we do look forward to hosting you next time for even a longer safari. with kind regards.
R
Ronald_S
June 7, 2022 · via Viator
Airport Shuttle
Excellent service …friendly and on time. Drivers on time at airport for pickup to hotel. Would use this service again.
1人が参考になったと回答
事業者からの返答
thank you very much and we do look forward to hosting you next time..with regards
A
Abigail_A
February 1, 2022 · via Viator
Easy
Julius was in time Despite my late flight. He was in front with my name on a sign and got me to my hotel quickly.
事業者からの返答
Dear Abigail, Thank you for your kind review , we do look forward to be of service you next time.