I booked this 2 months in advance to get an early morning time slot. Four days before the tour, they sent me a note saying they couldn’t honor that time and offered me a time that conflicted with my uffizi tickets.
事業者からの返答
We’re sorry this schedule change disrupted your plans, especially after you had booked well in advance to secure a specific time. This is not the level of service we aim to provide.
Could you please send your booking reference number, along with a short note about the alternative time you were offered, to feedback@crowntours.com? We’d like to review exactly what happened with your reservation and understand the situation properly.
Thank you for bringing this to our attention.
Best regards,
Sky
Crown Tours
A
Andrea_S
July 26, 2026 · via Viator
Great tour.
Easy process, meet up with your guide who helps guide you into the museum, ensures your passes work, answers any questions, and then leaves you on your own to explore the museum at your own pace.
事業者からの返答
Thank you for your kind review! We are delighted that everything was well organized from start to finish. Creating a smooth and enjoyable experience is always our goal.
Best regards,
Sky
Crown Tours
G
Guide07499888400
July 25, 2026 · via Tripadvisor
Accademia Gallery
Very friendly and professional staff.
事業者からの返答
Muchas gracias por su excelente reseña. Nos alegra saber que nuestro personal fue amable y profesional durante su visita a la Galería de la Academia.
Best regards,
Sky
Crown Tours
D
Daniel_M
July 23, 2026 · via Viator
The David statue
It’s just a representative meeting you and guiding you to the correct entrance and after that, you’re on your own, but still a wonderful experience.
事業者からの返答
Thank you for sharing your experience. We are glad our representative helped you find the correct entrance smoothly and that you still had a wonderful visit with Michelangelo’s David. We appreciate your feedback and hope this became one of those travel moments you carry with you.
Best regards,
Sky
Crown Tours
J
James_H
July 11, 2026 · via Viator
Great tour
The tour was a perfect length. It covered the main art pieces and statues. The tour guide was very informative. The tour includes you staying and seeing the museum at your own pace afterwords.
事業者からの返答
Thank you for your wonderful review. We’re delighted the tour was well paced, informative, and covered the main artworks and sculptures.
It’s also great to hear you appreciated having the freedom to continue exploring the museum at your own pace afterward.
Best regards,
Sky
Crown Tours
E
Elizabeth_F
June 24, 2026 · via Viator
Skip the line!
Definitely worth it to skip the line. But it was basically just getting us inside, we didn't do a guided tour.
事業者からの返答
Thank you for your great review. We’re glad the fast-track access to Michelangelo’s David was worthwhile and helped you skip the line smoothly. We appreciate your note about the format and hope to welcome you again soon.
Best regards,
Sky
Crown Tours
A
Annie_E
June 8, 2026 · via Viator
Really very good, ...
Really very good, we appreciated the audio descriptions throughout the tour. Magnificent David
事業者からの返答
Merci pour votre avis. Nous sommes ravis de savoir que vous avez apprécié les descriptions audio tout au long de la visite et la découverte du magnifique David.
Nous espérons vous accueillir à nouveau très bientôt.
Best regards,
Sky
Crown Tours
R
Regina_H
May 25, 2026 · via Viator
Worth it!
Great experience. I am so glad we booked the skip the line tickets! We walked past a long line of people waiting in the normal queue. Saved quite a bit of time waiting in the sun.
事業者からの返答
Thank you for your wonderful review, Regina. We are so happy to hear that you had a great experience and that the fast-track tickets helped you save time.
It is lovely to know you could avoid the long queue and enjoy your visit more comfortably. We hope to welcome you again soon.
Best regards,
Sky
Crown Tours
B
Barbara_B
May 23, 2026 · via Viator
I scheduled our group of...
I scheduled our group of three through Viator. We were to meet our guide for skip the line tickets through Crowntours 15 minutes before our timed entry at 9:15 am. A few days before I received a message stating our updated time was 8:15 am.
We showed up at the ticket redemption address at 7:30 am and waited with others who were confused as well. Two very nice young women showed up and gave everyone colored stickers depending on our tour guide. One tour guide showed up but a group of about 10 of us waited as the crowd grew. Our host did not arrive so the ladies that did show up purchased our tickets and got us in. All ended well but it was frustrating and confusing.
事業者からの返答
We are very sorry to hear about the confusion and frustration you experienced before your visit to see Michelangelo’s David.
We sincerely apologize for the inconvenience caused by the updated timing and the delay with the host arrival. While we are glad the team was ultimately able to assist you and ensure your entry, we completely understand how stressful and disorganized the experience must have felt.
Could you kindly send your booking reference number to feedback@crowntours.com so we can review the situation further with the relevant team?
Best regards,
Sky
Crown Tours
Y
Yolanda_R
May 21, 2026 · via Viator
Not organized
My schedule time was changed an hour later. Once we got someone to connect with they forgot to tell us of the audio connection which took to long due to poor connection inside. We just winged it and enjoyed it.
事業者からの返答
Dear Yolanda,
Thank you for sharing your feedback with us. We are sorry to hear that the experience did not feel as organized as expected.
We understand the frustration caused by the schedule change and the difficulties with the audio guide connection inside the museum. Your comments are very valuable and will be shared with the team to help improve communication and the check-in process for future guests.
At the same time, we are glad to hear that you were still able to enjoy the museum experience overall.
Best regards,
Sky
Crown Tours
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