I had the best ride to LAX and back. I typically do not write reviews, but they were very professional, and all of the drivers were very respectful. I have a 5-month-old, and the driver lowered the music and asked if I needed the AC at a specific temperature.
事業者からの返答
Thank you so much for taking the time to share your experience! We’re thrilled to hear you had such a comfortable and professional ride. We know traveling with a little one can require extra care, so we’re especially glad our driver helped make your journey more comfortable. We truly appreciate your kind words!
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Lead2829
November 5, 2025 · via Tripadvisor
Best Shuttle in LA
Best shuttle in LA. We were delayed flying in from Ohio. I was worried there would be a hiccup with the shuttle. The dispatcher from Karmel already knew about it and knew when we would be landing before we were told at the airport in Ohio. Fantastic drivers and service
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NicoleB621
December 8, 2024 · via Tripadvisor
Do not use this company! Rude!
I made reservation with Karmel through Walt Disney travel so that we could get a few hours at Cal Adventure before taking a noon flight home. I booked a 10am pick up. At 810 as we were about to get on Cars, Karmel called and said they would pick us up at 845. I corrected them and said our pickup was at 10. At 830 I got a text saying our driver couldn’t wait any longer and since we weren’t ready that they cancelled our service! I called and when I said, “I paid a premium for your shuttle,” the man said “Lady, you didn’t pay me anything, you paid Walt Disney. Call them, this is not my problem” and hung up on me! Never, ever again will I use Karmel Shuttle. I can’t believe Walt Disney uses them! Don’t risk it!
事業者からの返答
Hi NicoleB...,
I am so sorry to hear that your experience with our company has not met your expectations.
Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. Please email us immediately (info@karmel.com) with your reservation details to further investigate.
Sincerely,
Andrew
Customer Service Manager
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J5168MFconniew
November 6, 2024 · via Tripadvisor
Expensive additional charges
Very disappointed with pricing. Our flight was scheduled to arrive at 7pm and booked the shuttle with this information. As our flight was delayed we were charged an extra $90usd as their shared ride service ends at 7pm (which we never would have made regardless as our flight only arrived at 7 pm). So ended up being a very expensive service. Our driver was lovely and we were happy with the ride, just not the pricing and the lack of information about this policy
事業者からの返答
Hello,
Thank you for your feedback. Your listing shows you purchased a Private Van. Please email us your complaint to info@karmel.com with your reservation details. We will be able to investigate this further. Thank you, Andrew
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Jtd808
February 16, 2024 · via Tripadvisor
Reliable, Comfortable, Professional
Convenient, easy to book online via the company website, no hidden fees, professional drivers. This company was recommended by the Disneyland Resort for airport service from LAX to my hotel in Anaheim. I booked and paid for roundtrip service, in advance with ease.
I would recommend private car service if traveling with only 2 persons vs. ride share shuttle service. I reserved a black car sedan but both for transfers arriving and departing, I was given a mini black SUV to my surprise. The automobile was clean and comfortable. Temperature inside was just right. Complimentary bottled water for the ride. Both drivers were prompt, professional yet friendly, helpful with our baggage and, communicated via text/phone call extremely well when arriving at the pick-up location. I opted to tip the driver in-person vs. in-advance when booking the reservation. Remember to tip generously based on the amount of suitcases/bags and the level of service delivered + booked.
I have used this company twice, in 2022 and 2023 and was completely satisfied both times. I will book with Karmel Shuttle Service again on my next trip to Anaheim, CA.
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U7948EIlaureno
February 10, 2024 · via Tripadvisor
So glad we used Karmel Shuttles!
Our first trip to Disneyland and LA, and our experience with Karmel shuttles eased the anxiety of traveling with small kids. I'd read that ride shares like Lyft and Uber from LAX can be an unreliable and expensive nightmare, and we're so glad we used Karmel instead! They're very reasonably priced. They were on time, courteous and great with communication. Used for transportation both to and from LAX. They send a reminder text several hours before your trip, as well as a text directly from your driver just prior to pick up. Will definitely use again!
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Nancy_J
October 4, 2023 · via Viator
For the cost, I was...
For the cost, I was disappointed when the driver asked the male passengers to assist with the luggage.
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jhannamosa
July 28, 2023 · via Tripadvisor
Amazing ride from LAX to Hotel
The pickup from LAX International Airport on Monday the 24th of July 2023 to Hyatt Regency Orange Couty was smooth one. The driver was very communicative from the beginning to the end. Thank you for your amazing service.
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LisaAAAtraveler
June 12, 2023 · via Tripadvisor
Your driver orlando
Orlando was our driver and he was a wonderful driver! He kept a good conversion going while driving us to our hotel safely! We will be requesting him again!
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Buffirish
February 4, 2023 · via Tripadvisor
Highly recommend
Highly recommend Karmel, we used for shared transfers to and from LAX to Disney area hotel. Fantastic value, especially compared to Uber. Vehicles were clean and spacious, drivers timely and friendly, and kept in good contact regarding pickup. I felt very safe with both skilled drivers. Both of our shared transports ended up being private as well.
