Fast and efficient and very polite. They kept in communication with me the entire time. Easy pick up and easy instructions.
事業者からの返答
Thank you! We’re glad to hear everything went smoothly and that our team kept you well informed throughout your experience. Providing clear communication and an easy pickup process is always our goal. Thank you for choosing Karmel!!
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KoalainEurope
September 27, 2025 · via Tripadvisor
Great service
Great service and pick up at LAX!
Was very grateful for such professional service and communication at the airport. Easy drive and drop off to hotels in Anaheim and so helpful with bags too. Would recommend to anyone coming into LA.
事業者からの返答
Thank you so much for your kind words! We’re glad we could make your arrival at LAX smooth and stress-free. Our team takes pride in providing professional service, clear communication, and a helping hand with luggage. It’s wonderful to hear the ride to Anaheim was easy and comfortable. We truly appreciate your recommendation and look forward to welcoming you again on your next trip to LA!
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Linenminnesota
July 4, 2025 · via Tripadvisor
Great experience! Friendly service! On time!
We booked a shared shuttle from LAX to Anaheim a couple of weeks before our arrival. Easy to book on-line and the confirmation follow-up and directions were excellent. Mo was our driver to Anaheim! What a gem of a person! Mo was friendly, an easy conversationalist, and made the drive so smooth! I wouldn't hesitate to use Karmel Shuttle service the next time we are in California!
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PhiladelphiaMary
November 23, 2024 · via Tripadvisor
Disneyland with Family
We booked a shuttle from the LAX airport to our hotel in Anaheim. 45+ minute drive -- the driver was a safe driver and exchanged pleasantries.
The shuttle was clean, driver was personable and provided a step stool to get up/down into and out of the shuttle.
事業者からの返答
Thank you so much for taking the time to share your feedback! We're glad to hear that you had a safe and pleasant ride with our driver. It’s our goal to make every guest feel comfortable and well taken care of during their transportation experience.
We’d love to know if there’s anything we could have done to make your experience even better, as we’re always striving to improve and ensure every guest has a 5-star experience with us. Thank you again for your review, and we hope to have the opportunity to serve you again in the future!
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David W
September 16, 2024 · via Tripadvisor
No need to book any other shuttle company than Karmel Shuttle Services.
From the time of our arrival from Australia into LAX our party of five cannot speak but very highly of all of the Karmel Shuttle drivers we have used thus far. We have utilised them four times now & their service has been excellent without fault. KS have been prompt, their drivers professional, their driving safe & their service delivery (loading & unloading) is managed carefully. We still have a further booking with KS & have no reservations whatsoever recommending them to others requiring their services.
事業者からの返答
Thank you for your review, David! We are happy to hear that you and your party have had such a positive experience with our drivers. We appreciate your recommendation and look forward to serving you again on your future travel!
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Simone_G
February 12, 2024 · via Viator
Our driver was friendly...
Our driver was friendly and helpful excellent customer service would use this shared transportation again
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Lela_F
March 23, 2020 · via Viator
Good Ride
My driver was great. Very nice, excellent driver. Fast pick up. Highly recommend. Would definitely use again.
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604betyg
March 7, 2020 · via Tripadvisor
Super recommended!
Excellent Service, very punctual, friendly drivers, would use it again highly recommended:) I liked the attention
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keikob464
March 3, 2020 · via Tripadvisor
I couldn't find the meeting place on the phone.
I was able to call after picking up my luggage at the airport to confirm my name, but I couldn't hear the meeting place at all,
I went to the information desk and told them what was going on and had them call me instead.
B8 (column number, column 8 in Terminal B)
blue van(blue van)
153 (car number on back)
What, the B8 sounded yellow.
If you can confirm your reservation by name, they will give you the pillar number, the color and number of the car.
I hope it's helpful for someone.
2人が参考になったと回答
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Carla R
March 3, 2020 · via Tripadvisor
We did Round Trip from LAX to Anaheim and back
It was ok, upon arrival we didn't wait long, but there were others who did so we must have lucked out! - the first driver helped us load our luggage and seemed to care about our belongings, giving some thought into who was out first and how he arranged the bags. The return driver could care less about helping us with our bags, in fact he stood up and watched my mother try to get her suitcase in the back struggling. I ended up loading our bags myself. He then picked up another family (so the van is now full) and he did load their bags, but all on top of ours, so when we were all getting out, he had them falling all over the place. I wouldn't bother to use these guys again, there are more selections in the area!
2人が参考になったと回答
事業者からの返答
Thank you for the feedback. With your info we strive to make service levels even higher for other guests. We hope you contacted complaints@karmel.com to provide your last name or confirmation number so we can put a flag in the driver's file for the careless actions of your luggage. Sometimes training is the key. We greatly care and with over 75+ drivers in our network, we do our best to control which ones perform well and which ones do not.