I originally booked this airport pickup service in March for a flight on Oct. 3. I paid for this on Sept. 15 and received confirmation. The day before my flight, the company asked for confirmation of my flight details, which had already been provided and had not changed. I confirmed the details to be correct. The afternoon of Oct. 2, I received a message that the booking order "was late to be confirmed" and our booking had been canceled. We insisted that they find us a vehicle and after offering to pay $50 more than the agreed upon contract, they finally found us a driver. I will never use this service again!
Thank you for sharing your feedback. We would like to clarify the details of this booking to ensure a clear understanding for all future travelers. 1. Drop-off Location Beyond Standard Service Range: The standard pickup service covers the Greater Los Angeles metro area. However, your destination in Encinitas was over 102 miles away from LAX (a nearly 2-hour long-distance drive outside our normal service boundary). 2. Free Vehicle Upgrade & Immediate Assistance: Once the distance oversight was identified, rather than leaving you without transportation, our team worked tirelessly to secure a driver on short notice. Furthermore, despite your original reservation for a standard 5-seater sedan, we upgraded your ride to a spacious 7-seater minivan for your comfort during the long journey, with our company absorbing the majority of the cost difference. 3. Successful Completion of Service: Our driver met you at LAX Terminal as scheduled and successfully delivered you safely to your destination. We always go the extra mile to assist our guests, even under challenging circumstances. We regret that this arrangement did not leave you fully satisfied, but we are glad we were able to ensure your safe travel home.
