The tour operator did not share information and so I was not able to join the tour in time. The communication is very bad and their Customer service is there worst I’ve ever seen. Avoid
We would like to clarify one important point. You had several bookings with us, including both group and private tours, and you specifically asked us to send all confirmations and tour information to one phone number. We followed your request and sent the confirmation and departure details to that number. For this reason, we cannot agree that the tour was missed because no confirmation or correct timing was provided from our side, as we have the full communication history confirming that the information was sent. We understand that managing several bookings during a trip can be confusing, and we regret that the situation resulted in a negative experience for you. At the same time, we believe it is important that the circumstances are represented accurately.
