No showers - Even at extra cost- told they were broken
The Men’s toilets out of order in lounge
Basic lounge self service limited buffet
事業者からの返答
Dear Jackie,
Thank you for your feedback regarding your experience at the Kuala Lumpur International Airport VIP Lounge. We apologize for the inconvenience caused by the lack of shower facilities and the out-of-order men's toilets.
We understand how important these amenities are for a comfortable journey, and we will address these issues with the lounge management to ensure improvements are made.
We appreciate your patience and hope to provide you with a better experience in the future.
Warm regards,
Trippest Customer Service Team
D
Dave J
July 29, 2025
Great stopover
Great food , comfortable dining surroundings
Access to shower and facilities, great way to enjoy and refresh during a stopover
1人が参考になったと回答
事業者からの返答
Dear Dave,
Thank you so much for your wonderful review! We’re so glad to hear that you enjoyed the great food and comfortable surroundings at the Kuala Lumpur International Airport VIP Lounge. It’s fantastic to know that the shower and facilities helped you refresh during your stopover.
We strive to provide exceptional experiences at all our lounges worldwide, and your feedback is truly appreciated.
Whenever you travel next, remember that our global network of airport lounges is ready to welcome you with the same level of comfort and service.
Safe travels, and we look forward to serving you again soon!
Warm regards,
Trippest Customer Service Team
R
Ramon-Guerrero73
February 19, 2025
Good experience
Very easy to find, very well marked and otherwise there are many information points with staff that can indicate you. Very nice rooms well decorated,. Very friendly staff, with their smile, siemore replenishing food, drink
事業者からの返答
Estimado Ramón,
Gracias por compartir su maravillosa experiencia en la sala VIP del Aeropuerto Internacional de Kuala Lumpur. Estamos encantados de saber que encontró las salas VIP con buena ubicación. Es maravilloso saber que el amable personal de la sala VIP marcó la diferencia con su atento servicio y la continua reposición de comida y bebida. Agradecemos sus comentarios y esperamos volver a darle la bienvenida. ¡Que tenga un buen día!
Un cordial saludo,
Equipo de Atención al Cliente de Trippest
O
O4304MPannab
January 6, 2025
Not good
Not nice at all.
Unfriendly and cranky staff.
Food is almost empty and the wine cost extra.
If possible choose another place.
1人が参考になったと回答
事業者からの返答
Dear Anna,
Thank you for your feedback regarding your experience at our VIP Lounge. We sincerely apologize for the issues you encountered with staff and food availability. Your comments will be shared with the lounge management to improve lounge services. We appreciate your words and hope to provide a better experience in the future.
Best regards,
Trippest Customer Service Team
J
jdeepak84
June 17, 2024
Great Place to get a Lunch and Nap.
Great Place to wind up in case there is a Long Layover, Has good options of food including few indian cuisine. Fruits , cereals , Drinks are also available which can be consumed as per one's taste. Service is great and there is a lounge room away from the bustle of restaurant where one can even take a small nap.
事業者からの返答
Dear Jdeepak84,
Thank you very much for your positive feedback! We are pleased to hear that you enjoyed your experience at Kuala Lumpur International Airport VIP Lounge. It's great to know that you found the lounge to be a great place for a meal and some relaxation, especially during a long layover. We strive to provide a variety of food options and excellent service for our guests to enjoy a comfortable and peaceful atmosphere.
Best Regards,
Trippest Customer Care.
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