I had read that immigration at Nairobi airport can be chaotic and stressful, so I took the advice of a friend who had used Viator to book.
Travelling solo can be very tricky at times, and this system took all the worry out of it.
I entered arrivals at 21.30 and there was my placard with my name clearly printed.
It took less the 15 minutes to get through immigration.
Highly recommend!
K
Keith_S
September 12, 2026 · via Viator
Great service and...
Great service and support! Agent met me when I deplaned and quickly guided me through the airport to include immigration, baggage claim and customs. She helped me find my ride to my hotel and put me at ease during the entire process. Excellent! I highly recommend using this company and service!!!
K
Keith_S
September 4, 2026 · via Viator
Great service and awesome treatment.
Great experience and great service! The young lady that assisted me was incredible! I cannot praise her enough. She navigated me through a complicated process ad there was a technical issue with my VISA and the fact my luggage was still stuck in my departure city (not Kenya). She was awesome.
8
801vikasb
August 24, 2026 · via Tripadvisor
Meet and Greet
Excellent service provided for the whole family , highly recommend them.
H
Heidi-n-Sunil
August 11, 2026 · via Tripadvisor
Professional and prompt
They helped us navigate a short layover in NBO including clearing immigration, retrieving bags, clearing customs, checking them back in and to the departure gate - passing through myriad security checks along the way. Probably not possible without their help on such a tight timeline (incoming flight delayed by 3 hrs).
S
Susan_M
June 24, 2026 · via Viator
Meet & Greet was a total failure!
I’ve never had a problem with Viator before. I paid $40 for Meet & Greet at NBO airport. There was no person with my name on a sign as promised. I had a ticket. I want a refund.
C
Connector52071168791
June 22, 2026 · via Tripadvisor
Smooth Airport Transfer — Highly Recommend!
Our airport transfer was seamless from start to finish. The driver was punctual, professional, and friendly, making the long journey feel effortless. Clean, comfortable vehicle with plenty of space for luggage. No stress, no delays — exactly what you need after a long flight. Would definitely book again!
A
azeda2018
June 14, 2026 · via Tripadvisor
Excellent
On time , helping in getting SIm and cruncecy exchange
C
compo-simmonite
June 3, 2026 · via Tripadvisor
Great Assistance
Just been through security and taken to gate 16, our guide assistant was Concetta she was so patience even waited whilst we got our meal deal!
Fantastic service from everyone concerned.
Concetta (I hope thats spelt right) You Rock!
A
Ayew888
May 30, 2026 · via Tripadvisor
Great Meet & Assist service from Umbato!
Really good service from Umbato (Martha and Leo), nicely met airside on arrivals, whizzed through immigration and security. Same on departures!