What an amazing experience!! Our guide David made it soo fun!! This has been the highlight of my trip!! Definitely worth the money. Food was amazing!! Would definitely do it again, but this time the bigger rapids!!! Thank you all so much for the memories
事業者からの返答
Thank you for your amazing review!
We're thrilled to hear this was the highlight of your trip! It’s fantastic that you had such a great time on the river and that David helped make the experience so much fun. We'll be sure to pass along your kind words to him.
We're also happy you enjoyed the food and felt the adventure was worth every penny. It sounds like you're already ready for the next challenge with the bigger rapids!
Thank you for choosing us and for sharing your experience.
M
Martin_G
May 23, 2026 · via Viator
The most unprofessional...
The most unprofessional service. We were not picked up. No one reached out to at least say we're canceling your tour. We sent messages to them and didn't get any replies. They were going to still keep our money without providing any services. Don't do this tour and avoid the experience we had.
事業者からの返答
We’re very sorry to hear about your experience. Not being picked up and not receiving any communication is completely unacceptable, and we understand how frustrating and disappointing this must have been.
This is not the level of service we strive to provide, and we sincerely apologize for the lack of follow-up and support. We take your feedback seriously and will be reviewing what happened to ensure this does not occur again.
Please contact us directly with your booking details so we can investigate this matter urgently and work toward making things right, including addressing your refund.
J
JOSHUA_C
May 22, 2026 · via Viator
Disappointing experience due to communication issues
Unfortunately, our group never actually made it onto the rafting trip due to communication and coordination issues this morning. The staff we spoke with were polite, and the area itself was beautiful, but the experience did not go as planned and was very disappointing given the time and planning involved. I’m hopeful the company will work with us toward a fair resolution.
事業者からの返答
Thank you for your feedback. We’re very sorry to hear that your rafting trip didn’t go as planned—especially after the time and planning you put into it. We completely understand how disappointing that must have been.
We appreciate you recognizing our staff and the beauty of the area, but we sincerely apologize for the communication and coordination issues you experienced. That’s not the level of service we aim to deliver.
Please reach out to us directly with your booking details so we can review what happened and work with you toward a fair resolution. We’re committed to making this right and improving our processes to prevent this from happening again.
M
Munir_N
April 18, 2026 · via Viator
Terrible managing
Very bad service, they didn't go through me, I missed the opportunity to do another tour. I texted them immediately after booking and they never responded. I wish them the worst damn
事業者からの返答
Lamentamos sinceramente la experiencia que tuvo y el inconveniente ocasionado al no poder realizar el tour. Entendemos la molestia y la frustración que esto puede generar, especialmente cuando afecta sus planes de viaje.
Sin embargo, revisamos nuestros registros y no encontramos respuesta pendiente por parte de nuestro equipo, lo cual nos preocupa y estamos investigando internamente qué pudo haber fallado en la comunicación. Nuestro objetivo siempre es atender y responder a nuestros clientes de manera oportuna.
V
Victoria_V
March 12, 2026 · via Viator
Highlight of our trip!
We had a blast. Don’t miss out on this activity! Felix (raft guide), Enrique (photo guy), & John (driver) were all excellent! Food was delicious and everyone was nice!
J
jennifercI4443LB
January 7, 2026 · via Tripadvisor
Fast and fun!
It was a long drive to get to the river. That said, the rafting was a blast. Our guide Joseph was fun and funny. The rapids were exciting but not scary. The facilities were clean and well kept and the lunch was delicious. Great time for sure.
G
Giddygav
January 5, 2026 · via Tripadvisor
Very uncool
They cancelled on me last minute claiming there was not enough people for the trip and that they had messaged me yesterday, which I never got. I could have completely booked another excursion had I had enough notice. It’s not nice to disregard someone’s time when they are on vacation. I also notice they only have one review so maybe this is a common practice. My card better not be charged.
S
Sandra G
December 26, 2025 · via Tripadvisor
Highlight of our Vacation
Highly recommend this excursion! Our driver Kedor was the best, David was the quintessential host and there is no rafting guide better than Randal! We started the day being greeted by our very personable and knowledgeable driver who pointed out certain sites as we passed them. When we arrived on site, David was kind and thorough with the rundown of the day and was patient with any questions we had. He even managed to adjust the arrangements last minute to ensure that we were on the correct class of rapids. Once on the water, Randal made learning the basics very easy and fun and helped us feel more confident about the ride ahead. During the ride he was amazing in guiding us so that we had an absolute blast! He was also very patient with my son so I would definitely say this is a family friendly excursion. I couldn't recommend them enough!
事業者からの返答
Thank you so much for the fantastic review and the strong recommendation.
We’re thrilled to hear how much you enjoyed the experience from start to finish. Kedor, David, and Randal will be very happy to know their efforts made such a difference. From the drive and local insights, to clear explanations on site, to an exciting and confidence-building time on the river—that’s exactly the experience we aim to deliver.
J
Jeilene_J
October 29, 2024 · via Viator
DO IT!
I recently had the chance to experience white-water rafting sarapiqui River Class, and it was an absolute blast! The adrenaline rush and beautiful scenery made for an unforgettable adventure. We had an exceptional time! Don't second guess it! Do it!
事業者からの返答
Thank you for your very positive feedback. Your comments are very important for us to improve our services and I am glad you had a lovely experience with us and we met your travelling expectations.
We hope to be your choice for your future holiday destinations.
Kind regards,
Customer Service team
W
Walter_R
September 13, 2024 · via Viator
Exceptional.
This was the first rafting trip for my wife and I, and we absolutely loved it. Not just the rafting but the entire experience. From the driver that drove us, to our raft guide, to the food after. It all was just an amazing experience. Would, will, and have recommended to family and friends.
事業者からの返答
Thank you for your very positive feedback. Your comments are very important for us to improve our services and I am glad you had a lovely experience with us and we met your travelling expectations.
We hope to be your choice for your future holiday destinations.
Kind regards,
Customer Service team
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