すべてのゲストはバスツアーの開始地点として、ストップ1（21 S 5th Street）またはストップ5（12 N 12th Street）から出発する必要があります。 これらの停留所で、オンラインバウチャーを引き換えることができます。 どの停留所でも、販売員にこれらのいずれかを行ってもらう前にバスに乗車することはできませんが、有効な紙のチケットを受け取り、1番または5番の停留所から出発すれば、それ以降は好きなように乗り降りできます。
Pleasant ride with decent commentary. Unfortunately, we got on at Reading Market, which was not stop one. Once we got to what WAS stop 1, we were made to get off in a place far from where we needed to be. That was rather inconvenient, having thought we would get the entire loop regardless of where we got on.
事業者からの返答
Dear Lori,
Thank you for taking the time to share your feedback on our City Sightseeing Philadelphia Hop-On Hop-Off Tour, and thank you for your kind words about the ride and commentary.
We are very sorry to hear about the inconvenience at the end of your loop. You are absolutely right; you should be able to board at any of our stops, including Reading Terminal Market, and stay on board for a complete loop without being asked to get off at Stop 1. You should not have been made to disembark far from where you needed to be, and we completely understand how frustrating that must have been.
This is not our standard procedure, and we have shared your comments with our Philadelphia operations team to ensure all drivers and staff are reminded that guests can remain on board for the full circuit regardless of where they join.
Thank you again for your feedback. It really helps us improve.
Kind regards,
City Sightseeing Philadelphia HOHO Bus Tour + Bookable Extras Team
A
Alfred_T
September 27, 2026 · via Viator
Disappointed
The employees were friendly and knowledgeable, but the service itself could be improved. They only had one bus running during a rain storm which resulted in long waits in the rain . We couldn’t board the bus at all stops, so we had to walk a mile and a half to redeem our voucher in the rain
事業者からの返答
Dear Alfred, thank you for taking the time to share your feedback for City Sightseeing Philadelphia HOHO Bus Tour + Bookable Extras, and we sincerely apologize for the disappointing experience you had.
We are glad to hear our employees were friendly and knowledgeable, and we will make sure to pass your kind words to them, but we are truly sorry to hear about the long waits in the rain due to only one bus running, that you couldn't board at all stops, and that you had to walk a mile and a half to redeem your voucher in the rain. This is absolutely not the level of service or bus experience we want to provide.
Your comments about service frequency during bad weather and voucher redemption are very important and have been shared with our local operations team in Philadelphia to review and improve, especially for rainy days.
Team City Sightseeing Philadelphia HOHO Bus Tour + Bookable Extras
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Msteph324
September 11, 2026 · via Tripadvisor
Staff was Outstanding
Staff was really friendly, professional and informative. Worth the time especially when your time is limited. Only negative I can say it was 30 min. Between buses so plan accordingly
T
Tom_E
August 23, 2026 · via Viator
Fantastic communications...
Fantastic communications from the company both prior and during visit.
Guides were very knowledgeable and provided new historic details
The ease of on and off was fantastic.
D
Darcy_P
August 11, 2026 · via Viator
Best city hop on hop off experience.
Excellent tour guide, knowledgeable, funny and very personable. Highly recommend visiting Philadelphia and seeing the historic highlights by utilizing the hop on , hop off bus tour.
R
RONALD_P
August 10, 2026 · via Viator
Hop on Hop off - Philly the easy way!
I would recommend the two-day pass; it is a great value!
Use the first day for an overview and seeing some of the sights - I believe there were 26 stops.
Use the second day to catchup or simply getting around the city.
M
Michele_B
August 8, 2026 · via Viator
Great way to see a lot at once.
Our guide Bill was very informative and even funny. There were 26 total potential stops. You can stay on or get off where you want.
事業者からの返答
Thank you so much for your wonderful review! 😊❤️
We’re delighted to hear that you had a great time completing the full loop in New Orleans and that our friendly staff helped make your experience even better. 🚌✨
It’s fantastic to know that you enjoyed the narration and learned so much about the city along the way! 📚🌆
Thank you for recommending us to your friends. We hope to welcome you back on board for another City Sightseeing adventure soon! 🌍❤️
S
Susan_O
July 26, 2026 · via Viator
Great Tour
Great experience and a fun tour guide. I enjoyed the scenery and the staff was super friendly. Very helpful to me.
J
jennahh
July 18, 2026 · via Tripadvisor
Incredible guide, need more volume for back of bus
My family of three (parents and 17 yo) booked the hop-on, hop-off as we only had one day in Philly and we wanted to get an overall sense of the city, and see a few key things. This was exactly that. Guide and driver were phenomenal. Our only issue was being able to hear the guide at the back with the engine roaring. We had to move up when seats were available. Highly recommend.
L
Lynette_W
July 14, 2026 · via Viator
Don't use this company
Shocking service
Never used our pass bus never arrived
No refund
Very hard to contact
No one responded to messages
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