Great communication. I was never anxious about being able to find the driver, or that they will be waiting for me. Overall excellent experience. Perfect.
事業者からの返答
We’re so glad you were happy with our service! Your kind words will be shared with
the driver, who will also receive a reward for the great feedback. We’ll continue doing our
best—thank you!
M
Maria_N
July 3, 2026
Excellent service
Excellent service thank you! Highly recommend went back in Tokyo. Driver was timely and the car was clean with cold AC.
事業者からの返答
We’re so glad you were happy with our service! Your kind words will be shared with
the driver, who will also receive a reward for the great feedback. We’ll continue doing our
best—thank you!
G
Guy_M
June 6, 2026
Excellent Service
Very courteous, professional, prompt, helpful and great driver - excellent all round service.
Highly recommend this provider
事業者からの返答
We’re so glad you were happy with our service! Your kind words will be shared with
the driver, who will also receive a reward for the great feedback. We’ll continue doing our
best—thank you!
M
Marla_O
June 5, 2026
Excellent private pickup/drop off service!
Viator is AWESOME! Excellent customer service and prompt, texted ahead of time and showed up early! No stress travel service!
事業者からの返答
We’re so glad you were happy with our service! Your kind words will be shared with
the driver, who will also receive a reward for the great feedback. We’ll continue doing our
best—thank you!
N
Nicole_H
June 4, 2026
5 star
The transfer from our Tokyo hotel to HND airport for my family of 5 was flawless. Driver arrived on time and we were delivered to the gate exactly as planned. It was a good ending to our wonderful Japan trip.
事業者からの返答
We’re so glad you were happy with our service! Your kind words will be shared with
the driver, who will also receive a reward for the great feedback. We’ll continue doing our
best—thank you!
E
Emilio_L
May 30, 2026
Excellent service
Very professional and efficient . Friendly, polye and on time. Vehicle was very comfortable and quiet
事業者からの返答
We’re so glad you were happy with our service! Your kind words will be shared with
the driver, who will also receive a reward for the great feedback. We’ll continue doing our
best—thank you!
E
Explorer722754
May 26, 2026
Will strand you and take no responsibility
Terrible. Literally stranded me, my friends, and two kids under 4. Claimed they got the wrong address, even when we sent them a screenshot of the correct address we sent them via email AND the fact that they dropped us off at the correct address when we arrived (got the round trip option). Refused to pick us up, refused to refund, refused to admit they were wrong. Save yourself and just get an uber or go with someone actually reliables
事業者からの返答
We are sorry to hear about your experience.
Unfortunately, we cannot identify your booking from this review alone. We also could not find any email on May 26 reporting an incorrect address issue, and our customer service team did not receive any internal report about this matter on that day.
Please contact our customer support team with your booking reference so we can investigate and assist you properly.
Thank you.
W
Wander789016
May 26, 2026
Great experience
My experience has been great so far🥰Yang communicated promptly and got us to our destination in a timely fashion! We will be picked up in a week! Would highly recommend!
事業者からの返答
We’re so glad you were happy with our service! Your kind words will be shared with
the driver, who will also receive a reward for the great feedback. We’ll continue doing our
best—thank you!
Q
Q5192ULamandah
May 19, 2026
Stranded me, my toddler, and my baby
I booked a ride with Pick-U Tokyo for me, my 4 year old and my 10-month-old. But the ride never showed. I contacted the driver through WhatsApp per company policy. I spent 20 minutes begging them to just pick me and my kids up at the pre-booked location before giving up and looking for another ride. I told the company about the issue in hopes that I could get a refund and move on. But they were extremely rude and just lied about what happened and kept changing their story about why I couldn't get my money back. It's one thing to get stood up but another to have the company lie and get cheated out of money. DO NOT USE THIS COMPANY unless you want to pay to be stuck on the street in Tokyo.
事業者からの返答
Thank you for your feedback.
Could you please contact our customer support team with your booking details? We will check the communication record, flight tracking, driver waiting time, and what happened on the day.
We never intend to leave any guest without support, so we would appreciate the opportunity to investigate this case and understand what went wrong.
Thank you.
P
paulrB964IF
May 7, 2026
Fast and reliable
Great experience. Driver was in contact with me all the time prior to my pickup. He even came a little ready at my request. Car was large and immaculate.
事業者からの返答
We’re so glad you were happy with our service! Your kind words will be shared with
the driver, who will also receive a reward for the great feedback. We’ll continue doing our
best—thank you!
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